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Review summary

Created with AI, based on recent reviews

Evaluating 188 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the user experience, finding the platform easy to navigate and the training straightforward. Many appreciate the clear and concise instructions, making the learning process enjoyable and stress-free. The quality of the training materials, including videos and content, is frequently highlighted as excellent, with many finding them informative and easy to understand. However, some people were dissatisfied with certain aspects, mentioning that the videos could be boring or that the questions were sometimes tricky or difficult to understand, especially for those with dyslexia or for non-native English speakers. A few customers also experienced issues with accessing their training or found the lack of interaction in the courses to be a drawback.

What people talk about most

User experience

People report positive experiences with user experience. Customers praise the ease of navigation,... See more

Website

Users describe positive interactions with the website, finding it easy to navigate, access, and use. Many... See more

Instructions

Reviewers mention positive feedback about instructions. Customers found the guides and courses easy to... See more

Quality

Consumers find quality to be positive. Many reviewers praise the training as excellent, precise, and... See more

Staff

Customers had positive experiences with staff. Reviewers praised the staff for their amazing support and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy to read documents and bullet points. A detailed description of the topic, and understanding of information. You can take as many times to read and do your exams, until you are completely sa... See more

Company replied

Rated 5 out of 5 stars

After being explained that you don't have to leave a review to proceed on each course and many emails asking me to change my review to something more positive... What a fantastic app, it has been... See more

Company replied

Rated 5 out of 5 stars

I'm not the most technically minded, I've been a care worker for over 10 years and I use to dread the online training, but I have to say I only started my training yesterday with ecert online and I ha... See more

Company replied

Rated 5 out of 5 stars

We were gutted when you stopped doing paper based training. However, your support has been amazing and all the staff adapted well to this change. We love it, it’s easy to fit it in where we have a... See more

Company replied


Company details

  1. Occupational Safety and Health
  2. Career and Education Provider
  3. Emergency Training
  4. Mental Health Service
  5. Training Centre

Written by the company

At eCert Training, we specialise in providing high-quality, CPD-accredited courses tailored for the healthcare sector. With a focus on compliance, skill-building, and career advancement, we offer a range of certifications designed to meet the latest industry standards. Our courses are crafted by industry experts and delivered through a user-friendly learning management system (LMS), making it easy for learners to study at their own pace, track progress, and achieve their goals. eCert Training is committed to helping individuals and organisations maintain compliance, improve safety standards, and foster a culture of excellence in healthcare. What sets us apart: Flexible Learning: Access courses anytime, anywhere, with on-demand support. Accredited Certifications: Recognised by CPD and built to meet UK standards. Expert Content: Developed and regularly updated by healthcare professionals. Customer-Centric Support: Our responsive support team is dedicated to assisting learners every step of the way. Choose eCert Training for reliable, comprehensive healthcare certification that you can trust to build your skills and advance your career.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

282 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars
ecert Training logo

Reply from ecert Training

Hi there,

Really glad the course has been helpful to you! Hope it serves you well going forward.

Kind regards,
Sarim Rafi
The ecert Training Team

Rated 5 out of 5 stars

Excellent service

I received excellent service when I telephoned ecert today,the Gentleman was more than helpful.Not only did he sort my problem out but much much more.
Excellent system,excellent company.

23 March 2026
ecert Training logo

Reply from ecert Training

Hi Debbie,

So glad the gentleman on the phone was able to sort everything out for you and go above and beyond. Calls like that are exactly what we want people to experience. Means a lot to hear it from you directly.

Warm regards,
Sarim Rafi
The ecert Training Team

Rated 5 out of 5 stars
ecert Training logo

Reply from ecert Training

Hi Claire,

Courses that are easy to follow make such a difference, so it's great to know that came through for you. Hope you found it useful!

Best regards,
Sarim Rafi
The ecert Training Team

Rated 5 out of 5 stars

It helps to remember things that…

It helps to remember things that sometimes we forgotten…and makes our knowledge wider ..

18 March 2026
ecert Training logo

Reply from ecert Training

Hi there,

That's a lovely way to put it. Refreshing what we know and filling in the gaps we didn't even realise were there is exactly what good training should do. Glad it hit the mark for you!

Take care,
Sarim Rafi
The ecert Training Team

Rated 4 out of 5 stars

I feel i have learnt a lot and feel…

I feel i have learnt a lot and feel confident going forward thank you

9 March 2026
ecert Training logo

Reply from ecert Training

Hi Michele,

Feeling confident going forward is exactly what we're aiming for, so that's really good to hear. Hope the training continues to serve you well out in practice.

Cheers,
Sarim Rafi
The ecert Training Team

Rated 5 out of 5 stars

Easy to navigate

9 March 2026
ecert Training logo

Reply from ecert Training

Hi Carole,

Good to know the platform felt easy to get around. That's always something worth getting right.

Kind regards,
Sarim Rafi
The ecert Training Team

Rated 4 out of 5 stars

The course was well-structured, with short modules that made it easy to follow

Some sections felt a bit repetitive, and I would have liked more hands-on exercises to practice the concepts.”

9 March 2026
ecert Training logo

Reply from ecert Training

Hi there,

Really glad the structure and short modules worked for you. The point about some sections feeling repetitive and wanting more hands-on practice is noted, and that's genuinely useful to hear. I'll drop you an email to follow up and see if there's anything we can do to help.

Warm regards,
Sarim Rafi
The ecert Training Team

Rated 5 out of 5 stars

The concept of all courses very…

The concept of all courses very informative with using simple words.this platform helps to people understand legislations and rules of care settings .

4 March 2026
ecert Training logo

Reply from ecert Training

Hi Rozi,

Using plain language to explain legislation and care standards is something we really care about, so it's great to know that landed well for you.

Best regards,
Sarim Rafi
The ecert Training Team

Rated 5 out of 5 stars

The training was excellent and precise yes

The training was excellent and precise, but I do like doing training face-to-face with a trainer but thank you for giving me the chance to tell you how I feel about it all

23 October 2025
ecert Training logo

Reply from ecert Training

Hi Louise,

Completely understand the preference for face-to-face training and it's good that you mentioned it. The online format isn't always the right fit for everyone. Really appreciate you being honest about that while still sharing the positives.

Take care,
Sarim Rafi
The ecert Training Team

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