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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, from creating cards to managing collections. Reviewers are particularly impressed with the quick response times and the smooth user experience. However, some customers also noted issues with gift card redemption and a lack of responsiveness to inquiries regarding these matters. A few people also felt that the company's approach to resolving payment disputes was not ideal.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting the exceptional helpfulness and efficiency... See more

Customer service

Reviewers mention positive feedback about customer service, consistently highlighting its efficiency and... See more

Response time

Customers consistently note positive experiences with response times. Many reviewers praise the quick and... See more

User experience

People report positive experiences with user experience, finding the platform easy to set up, use, and share.... See more

Service

Consumers find service to be positive, highlighting its efficiency and helpfulness. Many reviewers praise the... See more

Based on these reviews

Rated 5 out of 5 stars

Great idea in times of Hybrid working and unable to get colleagues to sign a card for someone. Plus with the card being electronic, it doesn't get lost in a pile of files with someone forgetting t... See more

Rated 5 out of 5 stars

I needed my ecard gift voucher resent after I misplaced my email. Dayana from Support responded to me super quickly and resolved my issue and sent me my gift card link within 2 hrs with the little inf... See more

Rated 5 out of 5 stars

This was my first time using EcardForest, and I was drawn to their vivid and cheerful card designs. However, I encountered an issue with the PDF download—the Chinese fonts were missing entirely. I’m... See more

Rated 5 out of 5 stars

Ecard Forest basically organised the card and gift for us as a colleague was leaving. The process was so easy, basically I chose a card and then send the link in an email to everyone to sign. Even bet... See more


Company details

  1. Greeting Card Shop
  2. Artist
  3. Craft Store
  4. Web Collaboration Platform

Written by the company

EcardForest offers online group ecards. Our goal is to enable easy group signing no matter the distance, while being ecologically friendly at the same time. We have an amazing selection of handmade birthday, farewell, baby and wedding ecards.


Contact info

4.9

Excellent

TrustScore 5 out of 5

425 reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Dayana is super helpful and responsive

Dayana is super helpful and responsive. i have made a few changes to our account (as our staff altered) and on each occasion, she has dealt with the changes efficiently and quickly, often within the hour. Thanks so much for the excellent service

16 July 2025
Unprompted review
Rated 5 out of 5 stars

So Easy!

It was so easy to find help after I made a mistake. Even better... fast response and resolution :)

16 July 2025
Unprompted review
Rated 5 out of 5 stars

We had a fantastic experience using E…

We had a fantastic experience using E card for the card and collection for our headteacher who is retiring. The communication and service I received from Dayana was exceptional and made the process run really smoothly! I’d definitely use them again.

15 July 2025
Unprompted review
Rated 5 out of 5 stars

Great Choice

Lovely selection of cards and so easy to navigate the system, I had a slight problem but Dayan helped me to overcome that and she was so very helpful

10 July 2025
Unprompted review
Rated 5 out of 5 stars

Dayana was incredibly helpful and a…

Dayana was incredibly helpful and a pleasure to work with. She took the time to thoroughly walk me through the process, patiently answered all of my questions, and made sure the challenges I was facing were fully resolved. Her professionalism, clear communication, and courteous demeanor made the experience smooth and stress-free. I truly appreciated her willingness to go the extra mile and ensure everything was taken care of correctly. Thank you, Dayana!

10 July 2025
Unprompted review
Rated 5 out of 5 stars

EcardForest is a phenomenal site

EcardForest is a phenomenal site, plenty cards options for all kinds of occasions.

Had a minor issue where I'd accidentally deleted the gift card code but Dayana was incredibly helpful and speedy in recovering this for me! her help was much appreciated :)

10 July 2025
Unprompted review
Rated 5 out of 5 stars

would recommend

The whole set up was really easy - from creating a card, to including a collection pot and sharing access for people to sign/contribute!
The recipient of the card and collection was so impressed with the vast range of vouchers available for them to spend their pot on!
Dayana was also really helpful with super quick responses to any questions! Will be using again!

7 July 2025
Unprompted review
Rated 5 out of 5 stars

Great choice of cards

There is a vast choice of cards for all occasions, so it is easy to find more than one that is suitable for your needs.
Any small issues I've had, I have e-mailed Ecardforest and had a prompt response. They have always resolved my issue in a quick, friendly and efficient manor.
Dayana was quick to respond to my last query and resolved the problem immediately. Thank you.

8 July 2025
Unprompted review
Rated 1 out of 5 stars

They will not assist or intervene if you experience issues when using your voucher

My work colleagues got me a voucher from this company. When selecting a retailer to draft the voucher I picked Adidas. Apparently this was for the Adidas Germany branch only and as I am based in Ireland I cannot ship to my own address, neither use the voucher on the Irish Adidas site. When asked assistance from EcardForest I was told to liaise directly with Adidas, and same with the sports brand. I have been left with no options from both while the money has been pocketed away. No real value from this service provider when customer actual service is needed.

2 July 2025
Unprompted review
EcardForest logo

Reply from EcardForest

Hi Ruth,

In the first step, you choose the country, which you may have misclicked as Germany, or maybe not even seen.

However, anfter that, there are multiple warnings and checks required before the voucher is redeemed. One of them says “I checked that this voucher is usable for the exact purchase I plan”, and if you look at the voucher it says it’s only valid for German stores. You nevertheless, ticked the box, redeemed it and only checked after that.

Once the voucher is redeemed, the money is spent to buy it, it’s not “pocketed away”. We offered you the only solution we could: we could wait for someone who wants a German voucher and swap with them.

Seemingly that wasn’t enough as your only expected resolution was to take a big loss and pay you out a big sum of money out of pocket, because of the mistake you did.

Rated 5 out of 5 stars

Great help with a retirement card.

I organised a leaving card and collection for a colleague who was retiring. EcardForest made it really simple. I was able to share a link to the card with people within my own organisations and those outside which resulted in a wide mixture of touching comments which were really appreciated by my colleague. Dayana at EcardForest was really helpful in sorting out the collection. I was able to opt for getting the money transferred to the colleague (for a 5% processing fee). The other choice was to transfer all of the money onto a gift card.

30 June 2025
Unprompted review
Rated 5 out of 5 stars

Really easy to use

Really easy to use, lovely selection of cards and friendly and efficient customer service. The ability to contribute to a pot is a great idea and there is nice selection of vouchers. We were buying a specific gift recently so didn't need to use it but I forgot to turn it off. Someone accidentally contributed to the pot, so I contacted ecardforest and they responded and refunded within one day! Super friendly too. Thank you Dayana 🤩

1 July 2025
Unprompted review
Rated 5 out of 5 stars

Good CS

Bought an e-card for a colleague's birthday and it was so easy to set up and share with other colleagues to sign. It also has an auto delivery as well which is handy. The choice of cards is quite varied as well. The highlight will be their customer service for me. I had a small editing issue with the card. Dayana came back to me and helped me to restore the editing permission. Thank you, Dayana!

1 July 2025
Unprompted review

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