EBS d.a.c. Reviews 

The whole mortgage process was explained to me in such a simple and easy way. Paul in the Dundalk branch was amazing! Kept me in the loop constantly and was so helpful with any questions I had. He went the extra mile and was always extremely accommodating in every way. Would highly recommend for a mortgage!!

EBS do not answer phones, the staff in the different branches are clueless, not helpful what so ever.
The worst service I have ever got from a building society. Stay clear unless you want to waste your time with unhelpful people. They email back saying they have no clue . Useless shower

I woul like to give a shout out and thank you to the lady chauffeur that drove the bus today on 19 of Feb 2025 from de Rijp to Amsterdam Centraal lijn 305. I stepped in the bus at 8:30 in Middenbeemster de Buurt as always on my way to work at Zuid. The chauffeur (blond lady) saw huge traffic jam before de IJtunnel and did the detour driving us to Noord where we could take a metro do Centraal/Zuid and therefor I (and I suppose many other passangers) was not late to work due to traffic and arrived at the same time as per usual at my office. This was very qick and smart action and i wanted to acknowledge that and say big thank you to this amazing woman!

EBS are simply not reliable for banking services. It real is a coin flip whether their debit card is going to work, of if their Authenticator app is going to work. If you like the idea of not having access to your money while abroad, or when you change phone, or any number of normal events, then EBS is just for you. If you want a functional, reliable online banking experience, then EBS are a painful train wreck.

Anyone going for a mortgage I wouldn’t pick the EBS it took me this long to give a review as I was so annoyed. 2020 with Covid I also was due to go on maternity leave and asked could we put our mortgage on hold for these months and we were told no never missed a payment in 12 years and also had a letter my my employee to say my job will be still there after the 9 months still said no when trying to live of the standard paternity package with a new baby and another two kids at home our only option was to ask to hold it but they wouldn’t. Even other banks were putting people mortgage on hold due to Covid and esb wouldn’t I had a genuine reason because of this we had to take out a loan to pay off our mortgage for the 9 months seriously hate this bank

I put todays date as it wouldn’t allow me to post and I think I should let people know what can happens after you have that mortgage with them

Today 2 buses 308 were canceled. Why? No one knows. You are the worst. If I could give you 0 stars I would. You dont really care that there are people who has to go to work. Very disapointed

Well the customer service was brilliant looked after everything for us and kept us updated on every step gabbi was brilliant in her work and she is very polite and helpful at everything she does

App regularly not working. So frustrating when it says its timed out snd you have to press OK to start all over again. . Well it's not OK.

I normally have a good experience with dealing with EBS customer service but today was a first with EBS. The girl who answered the phone started the conversation without even an Hello.. All I got was Ebs Rachel speaking what's your name. She was actually so rude in her interaction that I was shocked 😲 and was close to ending the call only I needed to activate my card. I'm of the older generation where manners is quality. For all this girl knew I could have been on the brink of harming myself and her attitude could have being the last straw. She may have being treated badly by a previous customer.. Wasn't my fault. Manners don't cost anything and I have worked in hotel and customer service most of my life.. 30+ years. I was speaking to a girl last week and she was an absolute delight and I wish I could remember her name but that girl today should not be dealing with ppl with that kind of vulger attitude. No one knows what another is going through so be kind.

Gabi dealt with our mortgage and from start to finish she was a pleasure to deal with, Nothing was ever too big or too small for her to do for us. She was always so helpful, knowledgeable and very efficient. Would highly recommend EBS and Gabi to anyone looking for help

Gabi dealt with our mortgage and from start to finish it was such a great experience. Nothing was ever too big or too small for her to do for us. She was always so helpful and knowledgeable and had a quick turnaround time for our mortgage at a very busy time for EBS. Would definitely recommend EBS and Gabi to anyone looking for help

Ebs banking online is just the worst banking i’ve ever seen in this world. U cant even add your card to apple wallet or google pay, useless app authorization and another app ‚card manager’ but idk for what

Worst banking experience we ever had
Interest rates terrible
Very few offices
Do not blame the office staff but obviously their management policies are terrible
I try to keep as little as possible in my account
I would not recommend them to anyone
No comparison to any of the UK building societies we use
HOPE TO GET RID OF THEM SHORTLY

Rating minus 2

Absolutely useless. ZERO rating. Sack all of them

Would give a zero if possible. Almost impossible to access your own account, authenticator app is awful, messages sent to your paired device to confirm don't work. So easy to dump yourself out of your account online by mistake, then you have to go through the whole process all over again. So frustrating 😡 I can only hope that if I have so much difficulty accessing my own account that scammers are also as perplexed!

EBS is responsible for the public transport in Waterland area. Cancellations are rife and often without any explanations. The board will show that the bus is coming in x minutes, the time will come and go, but there won't be any buses coming. Public transport in much developed countries are a lot more reliable than EBS

Recently got a mortgage with EBS and I wish to thank Gabriela from Wexford branch, she made the whole process so easy for myself and my partner.
Whatever question I had, I just emailed (I understand she is very busy, so it was easier to write an email) and got a reply within the same day.
It was just a couple of months from our first meeting untill we moved to our forever home and I find it more than a reasonable timeframe as it involves more than just a bank (EBS) to finalise buying.
Gabriela was strict but fair, explained every step in the whole process.
I see some bad reviews here, but my ecperience with EBS is completely different.
5 stars from us!

The new owner sacked Esther and Paddy. Two of the nicest people you could meet. If you want a measure of the man look at the job he did running ( ruining )Bohemians football club.

No customer service. Nobody answers phone, messages left are ignored. 2 appointments made in person in branch to open savings account but, on the day of both occasions, EBS staff member said they were not "qualified" to open accounts. They already knew what I wanted to do when they organised the appointment. 4 visits to the branch, nil result - complete waste of time. Simply appalling service!

My mortgage experience with EBS. I had been working with another bank and they just gave me the run around and I was recommended to go to the EBS branch in Carlow. I have to say the person i dealt with was brilliant very clear when requesting further information explaining the whole process.
It did take some time to get through it all so sit back and brace yourself for the ride

They could have a better way to manage the way you give your documents like an online portal rather than sending via email which can be very messy

I did avail of a cash back offer which they kind of entice you in with if your expecting this to move into the house forget about it takes at least 2 months to get this into your account which i was a little bit surprised some people would depend on this for various things when moving into a new house