EBC Brakes Direct Reviews 3,544

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 304 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, noting their superior performance and build, often exceeding original manufacturer parts. People are particularly satisfied with the braking power and the improved feel these products provide. The service is frequently highlighted as excellent, with many appreciating the helpfulness and efficiency of the team. Reviewers also commend the fast and reliable delivery service, with many orders arriving quickly. However, some customers experienced issues with delivery, citing delays and problems with the courier service. A few people also mentioned receiving incorrect items or having difficulties with the ordering process, such as misleading product images or the lack of a repeat order function.

What people talk about most

Product

Reviewers consistently express satisfaction with the product, highlighting its quality and performance. Many... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting its speed and efficiency. Many... See more

Quality

Customers had positive experiences with quality. Reviewers frequently praise the high build quality of... See more

Service

People report positive experiences with service. Customers consistently praise the helpful and efficient... See more

Order

Consumers generally express satisfaction with the ordering process. Many reviewers highlight the ease and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Arrived Very Quickly, quality feel and fitting was spot on. Bedded in correctly one week before Blyton Park Trackday no vibrations or fade like previous trackdays, On the Road just as good... See more

Company replied

Rated 5 out of 5 stars

Ordered Friday morning, arrived Saturday. Used countless sets of the RPX race pads. They work so much better than most of the other pads I've tried and they're cheaper. Great that EBC caters for peop... See more

Company replied

Rated 5 out of 5 stars

OE replacement for my 2017 Leon FR ST. Plain disc and standard pads. Very much improved initial bite followed by a linear and superior bite thereafter. Thoroughly recommend these over other afterma... See more

Company replied


Company details

  1. Auto Parts Store
  2. Motorcycle Shop

About EBC Brakes Direct

Written by the company

EBC Brakes Direct is your number one source for brake products for cars and motorcycles with same day shipment of over ten thousand quality brake parts. We sell only the very latest EBC materials and can help with any fitment or technical issues 9-5 weekdays with our experienced group of sales staff and technicians.
EBC Brakes Direct

Fast and Free Shipping

Free next day deliver on most orders

Most orders will be delivered next day and shipping is free - order must be £50 or more after all discounts and taxes and free shipping only applies to mainland UK. Please check our website for further details to ensure your area is included in our free shipping offer.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 5 out of 5 stars

Very fast service

Very fast service, always ahead of due date.

Very good operations staff.

13 August 2025
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good afternoon,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received.

Best regards,
The EBC Brakes Direct Team

Rated 5 out of 5 stars

Great communication and support

Great communication and support. Delivery was quick and the product great

1 August 2025
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good afternoon,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received.

Best regards,
The EBC Brakes Direct Team

Rated 5 out of 5 stars

Really fast postage for a good price

Really fast postage for a good price

6 August 2025
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good afternoon,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received.

Best regards,
The EBC Brakes Direct Team

Rated 5 out of 5 stars

They had stock of pads for my 2008…

They had stock of pads for my 2008 honda CBR 125
Easy ordering process
Reasonable price

5 August 2025
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good Morning,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received.

Best regards,
The EBC Brakes Direct Team

Rated 5 out of 5 stars

Great service as always

Great service as always, products are always top notch and a go to for me to supply to my customers

29 July 2025
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good Morning,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received.

Best regards,
The EBC Brakes Direct Team

Rated 3 out of 5 stars

Rotors but no pads

You’ve sold me the rotors, but failed to mention that you don’t currently have pads available that fit the car and also can’t confirm when they’ll be manufactured.

31 July 2025
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good Morning Andy,

I'm very sorry this happened, unfortunately this was something we were working on at the time of your order.

I can understand the frustration, however, it is sometimes very difficult to say how long it will take to develop new parts.

Thank you very much for your feedback

Kind Regards,

EBC Brakes Direct team

Rated 5 out of 5 stars

Very Quick delivery with lots of…

Very Quick delivery with lots of information. Good quality product

25 July 2025
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good Morning,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received.

Best regards,
The EBC Brakes Direct Team

Rated 1 out of 5 stars

UPS abandoned the package at my door

UPS abandoned the package at my door. there is a photo of it left on the pathway. Package was not there when I looked. Email sent as UPS recommended but no reply. Poor delivery service from UPS and poor customer support from EBC!

20 July 2025
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good Morning Mark,

I am very sorry to hear you have had these problems, we do not condone things such as this, however as I am sure you can understand, this was out of our hands due to UPS error.

I have emailed you back now and will investigate this for you today.

Regards,

EBC Brakes Direct team

Rated 5 out of 5 stars

Quick delivery.

Quick delivery.

31 July 2025
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good Morning,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received.

Best regards,
The EBC Brakes Direct Team

Rated 5 out of 5 stars

Great service and products.

Great service. Prompt and efficient. Products are good too.

29 July 2025
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good Morning,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received.

Best regards,
The EBC Brakes Direct Team

Rated 5 out of 5 stars

Excellent …

Very quick delivery kept informed regularly on status

28 July 2025
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good Morning,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received.

Best regards,
The EBC Brakes Direct Team

Rated 5 out of 5 stars

Helpful customer service

Helpful customer service, good products.

28 July 2025
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good Morning,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received.

Best regards,
The EBC Brakes Direct Team

Rated 5 out of 5 stars

Great brake pads always a good fit and…

Great brake pads always a good fit and don’t fit anything else now many thanks

21 July 2025
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good afternoon,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received.

Best regards,
The EBC Brakes Direct Team

Rated 5 out of 5 stars

Good product

Good product, good price, very helpful staff and fits perfectly. As a professional mechanic for over 25 years, EBC is one of the only brands I trust for brakes on my cars. Cheers everyone 👍

26 July 2025
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good afternoon,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received.

Best regards,
The EBC Brakes Direct Team

Rated 5 out of 5 stars

Great product

Great product, fair price, clear website, fast delivery. Recommended

24 July 2025
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good Morning,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received.

Best regards,
The EBC Brakes Direct Team

Rated 5 out of 5 stars

Very helpful and fast delivery

Very helpful and fast delivery
Many Thanks will be back

17 July 2025
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good afternoon,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received.

Best regards,
The EBC Brakes Direct Team

Rated 5 out of 5 stars

Best brakes by far

Only brakes I’ll be buying from now on. Had original on my Lexus and squealed horrendously put EBC on no more squealing and amazing stopping power.

2 August 2025
Unprompted review
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good afternoon,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received.

Best regards,
The EBC Brakes Direct Team

Rated 5 out of 5 stars

Great experience with EBC

Great experience with EBC. Fast despatch, good communication and fantastic product.

22 July 2025
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good afternoon,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received.

Best regards,
The EBC Brakes Direct Team

Rated 5 out of 5 stars

Great products

Great products and delivered on time.

21 July 2025
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good Morning,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received.

Best regards,
The EBC Brakes Direct Team

Rated 5 out of 5 stars

Great service as always.

Great service as always.

Bought GD discs and Red Stuff pads for both axles, delivery was very quick, communication good and everything well packaged.

21 July 2025
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good afternoon,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received.

Best regards,
The EBC Brakes Direct Team

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