Lack of ownership regarding supply of Nutritional information form vendors. Today when I used the platform all the Nutritional information was blank and I was not able to make an informed choice about... See more
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See what reviewers are saying
We absolutely love Feedr! It’s been such a great way to bring our team together over delicious food. The variety is amazing, the portions are super generous, and we love that the deliveries are carbo... See more
Company replied
I used Feedr across 4 consecutive days for roughly 80 people each day. I was incredibly impressed with the whole process from start to finish and couldn't recommend the company enough. A stress free a... See more
Company replied
I use caterwings weekly for over 80 people, I cannot recommend them enough, Daniel who is my contact at cater wings sends me great options each week and live tracking, he is always on hand if we need... See more
Company details
Written by the company
Feedr is the office food delivery platform serving Good Office Days, with taste-tested menus, baked-in flexibility and fuss-free ordering, tailored to you. Whatever the order of the day, mood-flipping good food should be part of it. In a world of work-from-wherever, Feedr delivers food that makes people happy to be in the office.
Contact info
256-260 Old Street, EC1V 9DD, London, United Kingdom
- 020 3890 2200
- support.uk@feedr.co
- eatfirst.com
3.8
Great
141 reviews
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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People also looked at
Lack of ownership regarding supply of…
Lack of ownership regarding supply of Nutritional information form vendors. Today when I used the platform all the Nutritional information was blank and I was not able to make an informed choice about what I put in my body.
6 May 2025
Unprompted review
Reply from Feedr
We're so sorry to hear you were left disappointed when placing your lunch order due to the lack of nutritional information from your selected vendor!
We strongly encourage all of our vendors to supply us with the nutritional information for all dishes when on-boarding them on our platform. As sometimes Feedr is the first instance when a small independent vendor has been asked for nutritional information, this can take slightly longer than we would like.
This is something we are continuously working on as it is also of great importance to us. Thank you for the constructive feedback!
Great Company
I used Feedr across 4 consecutive days for roughly 80 people each day. I was incredibly impressed with the whole process from start to finish and couldn't recommend the company enough. A stress free and all-round great experience!
17 March 2025
Unprompted review
Reply from Feedr
Thanks so much for the lovely feedback, Fred. We look forward to working with you again in the future!
My team love Feedr the choices of daily…
We absolutely love Feedr! It’s been such a great way to bring our team together over delicious food. The variety is amazing, the portions are super generous, and we love that the deliveries are carbon neutral too. So impressed—thank you, Feedr! 😊 for making our team's lunchtimes so amazing
20 February 2025
Unprompted review
Reply from Feedr
Thank you so much for your lovely feedback Maria! We're so glad you and your team are loving Feedr.
I am based in NYC and the team at Feedr…
I am based in NYC and the team at Feedr helped place my catering order for a meeting in London. Excellent 5 star customer service.
3 October 2024
Unprompted review
Reply from Feedr
We're so glad we could help you out! We look forward to assisting more in the future.
They deliver on time and the meals are…
They deliver on time and the meals are well packaged
30 September 2024
Unprompted review
Reply from Feedr
Thanks for sharing your positive feedback!
Fan service!
I love Feedr and their personalised service. Brings a buzz to the office and the service is top tier. Nothing is ever to much!
27 September 2024
Unprompted review
Reply from Feedr
We're so happy to hear that Feedr brings a buzz to your office and that you're enjoying our service!
My team love Feedr
My team love Feedr. Feedr has really helped our team come together over food. We love the variety and get great portions for our subsidy. Also love that their deliveries are carbon neutral. All very impressive. Thank you!
1 September 2024
Unprompted review
Reply from Feedr
We're delighted to hear that Feedr has helped bring your team together over great food. If there’s anything else we can do to make your experience even better, we’d love to hear from you. Here’s to many more shared meals!
Bad service consequence of no competitors
There are many problems I have with the service provided by feedr but here are the main ones:
1) Price - they appear to charge around £2-£4 on the top of the cost of the meal from the vendor directly. We could call it delivery charges, but if you order 2 meals or 100 meals it doesn't get any cheaper. The approximately £3 markup on every item is still present.
2) Delivery service. Awful. Food arrives cold almost every day (I've been using for 2 years and if anything it's getting worse) and very often incorrect.
3) Refund policy. They refund your employer if your meal is sponsored. Which means that employees have no incentive to report missing items. The reporting is lengthy with back and forth messages, emails and photographs required and you get nothing in return. Consequence? Feedr doesn't have to deal with complaints and refunds.
4) Shameless data collecting - they ask for people to provide feedback on the menu but show no results. There is no way to see if the meal or vendor are popular
27 September 2024
Unprompted review
Reply from Feedr
Thank you for sharing your concerns. We’re sorry to hear about your experience and appreciate the opportunity to address these issues.
Pricing: While our vendors set their own prices, we work closely with them to maintain fair pricing, ensuring quality and portion size are never compromised.
Delivery Issues: We sincerely apologise for the ongoing delivery problems you’ve faced. This is not the standard we strive for. We actively work with our couriers and vendors to address timeliness and accuracy so will strive to improve this experience for you.
Refund Policy: We understand your frustration and we will continue to work to streamline this process to align with your company and our vendors.
Feedback System: Your input and feedback on meals is important to us and the vendors we work with. While we gather feedback to continuously improve our menu, we’ll explore ways to make it more transparent for you to see how your feedback influences our offerings.
If you have any further feedback or questions, please don’t hesitate to reach out to our Customer Support team directly on our website so we can assist further.
White glove catering service!
27 September 2024
Unprompted review
Reply from Feedr
Thanks so much for your positive feedback!
Super easy to use and great selections!
25 September 2024
Unprompted review
Reply from Feedr
Thanks so much for the review! We're thrilled to hear that you find Feedr easy to use and enjoy our food selections.
Work lunches
Like the charitable element that a meal is given to a child in need. Deliveries are frequently late. Food options are high quality and healthy, but there are too many poke options.
25 September 2024
Unprompted review
Reply from Feedr
Thanks for your kind review! We’re glad to hear you appreciate the charitable aspect of our meals as this is something very important to us.
We apologise for the delays in delivery; we actively work with both our vendors and couriers to minimise this and are always striving to improve our timeliness.
Reply from Feedr
Thank you for the feedback! We’re glad to hear that you find our service beneficial.
Great service
Great service! Good variety of meals per week and timely delivery. Very convenient platform and happy to use it.
19 September 2024
Unprompted review
Reply from Feedr
We're thrilled to hear that you appreciate the variety of meals and our timely delivery. Convenience is at the heart of what we do, and it's fantastic to know our platform is fulfilling this for you at your office.
Office Lunch disappointment
We use Feeder for our office lunches every Wednesday. I find the food to be too expensive. Adding an add-on to our meal for some basic toppings makes the dish over 16-17 Euros, which would not be the case if I had ordered from the same restaurant with some other app.
They have very limited options for Vegan/Vegetarian-friendly restaurants. Also, the allergins information on the website is not completely reliable. I once found a dish that was marked vegetarian but had prawns in it.
Although the food packaging is good, they always deliver the food to our office on time.
18 September 2024
Unprompted review
Reply from Feedr
Thank you for taking the time to share your feedback. We understand your concerns about the pricing of menu items and limited availability of vegan/vegetarian options. While our vendors set their own prices, we’re continuously working with them to ensure fair pricing while maintaining quality and portion size. We also work with them to ensure there are options for all dietary requirements.
We are always open to feedback and encourage you to submit any items you feel should be reviewed for pricing to our customer support team in the future.
Reply from Feedr
Thanks for your feedback! We're glad to hear you love the service and we appreciate your suggestion about portion sizes. We're continually working with our vendors to ensure fair pricing and portion size so will hopefully be able to rectify this for you in the future.
Thanks again for choosing Feedr!
Team Feedr
Sounds too good to be true...and it is
There's no such thing as a free lunch, even when your employer is trying to give you money towards it.
Our whole office uses the Feedr app to order food. Our employer gives us 10 pounds credit towards our food every single day, which you would think would buy you a pretty nice lunch on a daily basis.
Unfortunately, Feedr seem to be running their own tinpot economy in a parallel universe, which they've chosen to model in the shape of Robert Mugabe's Zimbabwe. Hyperinflation has gripped the nation and a slither of meat and some rice will set you back a grand total of £15.
It's the same disappointing vendors every single week who are in cahoots, rubbing their hands with glee as they gladly charge you £14.95 for a poke bowl, extra if you were hoping for a topping of crispy onions.
Couple that with an app that never responds, nutritional information that's never uploaded on time and a refund policy of 'oh well your overpriced lunch didn't turn up, we'll give your employer their credit back and you can join the back of the queue at the local food market' and pretty soon you start to feel a bit resentful.
9 August 2024
Unprompted review
Reply from Feedr
Dear Benjamin, thank you for taking the time to share your experience with us. We're sorry to hear that our service hasn't met your expectations.
We understand your concerns about the pricing of menu items. While our vendors set their own prices, we’re continuously working with them to ensure fair pricing while maintaining quality and portion size. We are always open to feedback and encourage you to submit any items you feel should be reviewed for pricing to our customer support team.
As for missing meals/items, we work proactively with our vendors to minimise this however, occasionally this can happen and we’re unfortunately not able to redeliver individual items. We understand your frustration and we will continue to work on this so that you don't have to experience this again.
We appreciate your feedback. If you're open to discussing this further, please don't hesitate to reach out to our customer support team on our website.
Thanks again,
Team Feedr
Great Company Perk!
We order our daily lunch on Feedr and we receive it in the office. It is a good variety of restaurants and dietary requirements to suit everyone.
17 September 2024
Unprompted review
Reply from Feedr
Thank you so much for your kind feedback! We're thrilled to hear that you're enjoying the variety of restaurants. Providing great options for everyone is what we strive for, and we’re happy to know it’s working well for your office.
We look forward to continuing to bring you office food on time, on taste!
Team Feedr
Pathetic service and prices by Feedr
Menu prices on feedr by the vendors are always almost 20% inflated then their actual direct online menu price even when we are bulk ordering regularly for all the employees in office.
They don't even provide replacement for the individual missing items/wrong items etc and which is so unfair for regular company orders that you need to end up being starving on that day.
20 March 2024
Unprompted review
Reply from Feedr
Hi Avinash, we’re sorry our service didn't meet your expectations today. While we can’t always guarantee the same pricing as in store, we do try our best to encourage vendors to provide price parity with other delivery services. We are always open to feedback and encourage you to submit any items you feel should be reviewed for pricing to our customer support team.
As for your missing meal, we work proactively with our vendors to minimise missing items, however very occasionally this can happen and we’re unfortunately not able to redeliver individual items. We understand your frustration and we will continue our work so that you won’t have to experience this again.
Thanks,
Team Feedr
No food
No food. No communications. No responses. Never going to use again.
25 October 2023
Unprompted review
Reply from Feedr
Hello Mr. Choudhry,
Thank you for taking the time to provide your feedback. We're sorry to hear that your recent experience did not meet expectations. We have reached out to you to find out more about your situation and hope to resolve this so you can continue to enjoy our services.
Best,
Team Feedr
Absolutely brilliant
23 June 2021
Unprompted review
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