easyplant  Reviews 5,379

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 1,839 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the plants, noting they arrive healthy, well-packaged, and often in pristine condition. Many appreciate the innovative self-watering system, which simplifies plant care and is particularly beneficial for those who travel frequently. The customer service is frequently highlighted as outstanding, with reviewers commending the helpful, responsive, and caring approach of the team. Reviewers also find the ordering process easy and the delivery efficient, with plants arriving quickly and securely. However, some customers experienced issues with orders, including plants arriving with damage, bugs in the soil, or not matching the size or species ordered. A few reviewers also reported problems with customer service responsiveness, particularly during high-volume periods, and some noted that plants in pictures appeared larger than in real life.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the plants for their health, beauty,... See more

Quality

Users describe positive interactions with quality, frequently noting that plants arrive in excellent... See more

Customer service

Customers had positive experiences with customer service, often describing it as fabulous, amazing, and... See more

Order

Consumers find the ordering process to be positive, with many praising its ease and the amazing customer... See more

Delivery service

People report positive experiences with delivery service, often highlighting quick and efficient delivery,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I appreciate the packaging. I was a little worried I ordered the wrong size because the box was large. The plant inside was the perfect size and was in excellent condition. If I had to critique any... See more

Company replied

Rated 5 out of 5 stars

The company's plants are of exceptional quality. They arrive well packaged and in excellent condition every time. I had an issue with a plant in the past, and their experts were incredibly helpful. T... See more

Company replied

Rated 5 out of 5 stars

I recently purchased plants from EasyPlant, and I am very impressed. The plants arrived healthy and exactly as I had hoped. I appreciate that they came completely potted, which made the process easier... See more

Company replied

Rated 5 out of 5 stars

I have not received my plant yet; however let me RAVE about their exceptional customer service. My plants were diverted to an incorrect address from an auto input error (Oh AI!!) they quickly found my... See more

Company replied


Company details

  1. Interior Plant Service
  2. Decoration and Interior Design Store
  3. Garden Center

Written by the company

Our plants water themselves. Beautiful, live, indoor plants, potted in our simple, self-watering pots


Contact info

4.8

Excellent

TrustScore 5 out of 5

5K reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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Rated 5 out of 5 stars

Arrived intact

Arrived intact. Easy to set up. Wonderful looking plants.

15 June 2026
Unprompted review
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Reply from easyplant

Thank you so much, Mary! Your support means the world to us!

Rated 5 out of 5 stars

It is actually still alive!!!

It is actually still alive!!!! I can not wait to start working full time again so I can start à bigger collection for my living room!
I used to have plants when I was younger and they were gorgeous but then all of a sudden life happened and my plants do not grow the same, until now💜💜💜

15 June 2026
Unprompted review
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Reply from easyplant

We absolutely love this, Mariana! 💜 Life happens, and we’re so happy your green thumb is making a comeback! It’s wonderful to hear your plant is thriving, and that we're on our way to turning your house into a jungle paradise! 🌿

Rated 5 out of 5 stars

I love my plants!

I love my plants!! The self watering feature is easy and convenient. They are thriving in the sunroom of my house! The plants were a gift, and I was surprised at how healthy they were. The pottery and wooden stand is beautiful. My only issue was when they arrived one of the plants was missing the cap to the water reservoir but the company replaced it immediately. They were very easy to deal with, and I will definitely buy from them again! I highly recommend Easy Plant!

17 May 2026
Unprompted review
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Reply from easyplant

Wonderful to hear that the team was able to get things taken care of right away for you, Cheryl! We believe in planting seeds of kindness along with beautiful plants. 😉

Rated 5 out of 5 stars

I love easyplants

I love Easyplant! Their customer service is amazing, and I never have to stress about caring for my plants. If I ever have an issue, I can simply chat with them, and they help right away. The plants look great and have made my home feel so much more beautiful. Some plants may look larger in the photos than they do in real life, but they are still healthy and attractive. Overall, I’ve had a wonderful experience with Easyplant and highly recommend them.

13 June 2026
Unprompted review
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Reply from easyplant

Aww, shucks! It's our pleasure, Ruchi! We're always happy to help. ❤️ And thanks so much for taking the time to leave us a review - we really appreciate it!

Rated 5 out of 5 stars

Their communication is exceptional and…

Their communication is exceptional and they go beyond your expectations. It’s obvious how they strive to exhibit their passion for their products and service. Love this company and their products.

13 June 2026
Unprompted review
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Reply from easyplant

Wow, thank you so much for these incredibly kind words! 💚 We put a lot of love into both our plants and the experience around them, so hearing this truly means the world to us. We’re so happy to have you as part of the easyplant family. 🌿

Rated 5 out of 5 stars

The perfect gift!

The plant I bought was a gift for my daughter. It arrived in perfect condition and had new blooms within a couple of days. She loves it! I will most definitely be purchasing plants again.

5 June 2026
Unprompted review
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Reply from easyplant

This is so lovely to hear, Sandra! We’re thrilled your daughter’s gift arrived in perfect condition, and new blooms within days make it even more special. Thanks so much for sharing, and we can’t wait to send more plant happiness your way! 💚

Rated 5 out of 5 stars

The fantastic packaging

The fantastic packaging, it defied even the most enthusiastic UPS drivers and arrived in perfect condition
One improvement would be to provide a saucer to catch spills and dirt dropping

5 June 2026
Unprompted review
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Reply from easyplant

Thanks so much for sharing this, Chris! We love that your plant made it through even the most enthusiastic UPS adventures and arrived safe and sound. We also really appreciate the feedback on including a saucer. Ideas like this help us continue improving the experience for our plant parents. 💚

Rated 3 out of 5 stars

I did not like the size of my medium…

I did not like the size of my medium plants, they look sixe small.

1 June 2026
Unprompted review
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Reply from easyplant

Oh, I'm so sorry to hear that your easyplants didn't fit your space. Our medium plants are expected to be 11” - 26” tall (27.94 cm - 66.04 cm tall) including pot. 🪴

However, that measurement can vary depending on the specific species so I'd love to have a specialist review your case and ensure you received the right easyplant.

Would you mind sending us an email at hi@easyplant.com with some pictures of your plant so we can have a peek and help? We'll be happy to help!

Rated 5 out of 5 stars

I love how the plants are shipped

I love how the plants are shipped. My Money plant is growing great. Limbs sprouting all over it. My Z Z Z plants is not doing as well but I will be watching over it to help it flourish.

25 May 2026
Unprompted review
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Reply from easyplant

Transit can definitely be tough on a ZZ Plant, so please dont' hesitate to send us an email if you don't see any improvement after two weeks. You can always reach out to us at hi@easyplant.com.

I'm happy to ehar that your Money Tree is doing great and we appreciate you for taking the time to share this feedback with us. Happy planting! 🌱

Rated 5 out of 5 stars

Excellent Customer Service

We have been ordering from EasyPlant for a few years. We love our plants and planters and rarely have issues. When we do, EasyPlant is quick to assist. One of our pots was broken by a guest in our home. EasyPlant does not offer a repotting kit for the large plants yet, but even though we had the plant since September and it was in no way the fault of EasyPlant, they sent us a new plant. Ulises was very kind and understanding and went out of their way to assist me. We will continue ordering from EasyPlant, both for our home and as gifts.

3 June 2026
Unprompted review
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Reply from easyplant

We are so happy to hear about your continued positive experiences with us over the years! It's wonderful to know our plants and service bring joy to your home. We truly appreciate your kind words and loyalty. 🥰

Rated 5 out of 5 stars

Packaged well

Packaged well! Love the pot color. New leaves are coming out. Question: can pots be purchased w/o a plant?

5 June 2026
Unprompted review
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Reply from easyplant

We are so glad you love the pot color and that your leafy friend is thriving! While we currently don't offer the pots separately, we do offer repotting kits.🪴

Rated 5 out of 5 stars

Plants Arrived Great Condition, 2 Wks & No Stress!

Plants (very large) arrived in great condition. I followed unpacking instructions, filled the reservoirs with water, placed them according to their light needs. I expected some leaf dropping or other signs of stress, due to the travel and change of environment, but both my queen palm and altísima fig look amazing. So pleased, I’m looking for other spots I can place plants!

12 June 2026
Unprompted review
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Reply from easyplant

We're so happy to hear your large plants arrived in great condition! It's wonderful that your new leafy friends are thriving. We appreciate you sharing your positive experience! 💚

Rated 5 out of 5 stars

Easy Plant customer experience

The best customer care experience I’ve ever had ! They are simply the best !

14 May 2026
Unprompted review
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Reply from easyplant

We are so glad you had such a wonderful experience with us! Thank you for your kind words. 🥰

Rated 5 out of 5 stars

Quality product

Quality product, easy care, quick shipping, excellent job!

5 June 2026
Unprompted review
easyplant  logo

Reply from easyplant

Thanks so much for your rating! Your support means the world to us. 🤩

Rated 5 out of 5 stars

Easy instructions for the non green fingered recipient!

My experience has been great as, being totally non green fingered, all the instructions of where to place my plant, how to look after it plus the fact that I can't over water it have kept my beautiful money tree still looking fabulous & healthy 😀

22 May 2026
Unprompted review
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Reply from easyplant

We're delighted to read this amazing review, Lisa! 💫

We aim to make things easier for our customers, and we're glad you had an amazing experience.

Keep enjoying your leafy friend, and we're here whenever you need us. 🤗

Rated 5 out of 5 stars

First time customer and plants and pots…

First time customer and plants and pots are amazing. Issue with sipping box customer care followed up and checked in, very impressed.

10 June 2026
Unprompted review
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Reply from easyplant

Yay! 🤗 We're so happy to read this glowing review, Casey.

Welcome to the easyplant family! 🍃

Rated 5 out of 5 stars

Easy ordering

Easy ordering, quick delivery and beautiful plant. I'm very happy with it.

30 May 2026
Unprompted review
easyplant  logo

Reply from easyplant

Woo-hoo! 🎉 Delighted to hear you had a smooth experience, Michael.

Keep enjoying your plant friend!

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