Unable to add a rental car as the previous renter has unpaid charges. Very inconvenient and I would have thought that EasyPark would work with car rental companies to avoid this happening. AI custom... See more
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Pulls money for a subscription I don't recall signing up for, with no warning prior to pulling the money. Won't refund it even though I complain on day 1 and says I should 'manage my subscriptions bet... See more
I got this from their underpaid customer support after having waited for 16 days! ------------------- Thank you for your mail! Theres different facking banks in Sweden; SEB, Nord... See more
Continuous problems and eventually a fine due to the camera parking function. Camera parking looked active in the app, but we received a fine from APCOA. Easypark does not recognize their... See more
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Lad os gøre parkering nemmere! EasyPark giver vores brugere fra hele verden mulighed for hurtigt og nemt at administrere deres parkering eller opladning via deres smartphone. Med tilstedeværelse i de fleste danske byer med betalingsparkering tillader vores app dig at håndtere parkering hurtigt og nemt, hvilket sparer vores brugere for en værdifuld tid. Med blot få klik kan du justere parkeringens varighed uden at skulle være i nærheden af køretøjet. Vores mål er at gøre byerne mere beboelige og dit liv lettere med mindre tid på parkering, mere tid til dit private liv.
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5K reviews
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Replied to 88% of negative reviews
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Very bad experience with EasyPark
Parked in central Århus Denmark, paid with Easypark, get parking ticket to the amount of 650 kr. Apparently the gps function in the app is not accurate and therefore I have used the wrong area code!
No help from EasyPark. As other users have experienced their only answer is that it is the users responsibility to use the right code. I can only recommend NOT to use this app, it is useless.
18 March 2019
Unprompted review
Reply from EasyPark Danmark
Dear Tom,
Thank you for your review.
I'm sorry to read that you have recieved a fine.
When you become an EasyPark customer, it is accepted by establishing that the individual has read and understood our terms. Here it appears that ultimately, the parking lot's responsibility is ultimately to ensure proper parking. If there is a definite error in the mapping, EasyPark takes the blame, but in this case the card at the mentioned parking has been correctly mapped.
The map in app function get's it's signal from your phone. The map in app function is out of EasyPark's control. This is why it's so important to make sure that the sigange is the same has the info in the app.
I wish you a nice day after all.
Best regards
Lykke P, EasyPark
I usually don't to reviews but there…
I usually don't to reviews but there was extra effort from Easypark DK to settle my case and I decided that it has to be rewarded.
I did park for 8 hours in the area where is the price cap (like 7 or 10 hours do cost the same) and was late for 10 min so my booking via Easypark had expired.
I got a 650 DKK ticket in these 10 min and technically they we right - I did not have any parking booked during these 10 min.
Big thanks to Nico who is EasyPark Danmark employee to fix it up and going extra mile in customer services.
5 March 2019
Unprompted review
Reply from EasyPark Danmark
Dear Lurii
Thank you so much for your review.
I have given your fine words to Nico, and it made him really happy.
I hope that we will allways live up to the five starts you have given us.
I wish you det best day.
Best regards
Lykke-Maja, EasyPark.
charged me for time I didn't park
charged me for time I didn't park
I did pay for the time I parked, however the GPS apparently located the wrong number, so you fined me for not applying the right number- I find it hard to understand that Easypark has not experienced and addressed this problem earlier, so that your customers get fined when they are actually using your app in good faith, trusting that your product can actually deliver what you promise - or that you correct it when it appears.
10 December 2018
Unprompted review
Reply from EasyPark Danmark
Hello Henrik
Thank you for youre review.
It appears that you have parked a spot that charges per. started hour.
EasyPark does not decide the prices in the different parkingspots as we do not own them. It is the P-operators who report the prices to us. However, you are welcome to call us on this number +45 70221208 (we have open weekdays from 08-19 and Saturdays 08: 30-15) or send an email with a receipt for your parking to info@easyPark.dk and we will investigate if you have been charged for more than you shoul. If this is the case. Then we will give you our money back.
merry Christmas.
Sincerely,
Lucky P, EasyPark
I got a ticket even if i paid my…
I got a ticket even if i paid my parking :) When Ive called they said that is not there problem that the app is finding a wrong location...
It should be my problem that you guys don’t know to develop an app? Or maybe you just don’t want to fix it so you can get money for nothing.
Very disappointed and I would not recommend it.
26 November 2018
Unprompted review
Reply from EasyPark Danmark
Hi Alexander
Thank you for your review.
I'm sorry to read that you have recieved af ticket. The only thing EasyPark is trying is to make parking easier. It is your responsibility to make sure that your parking in the app is 100% correct.
It's not because EasyPark doesn't want to take responsibility. The app is made with the GPS function to help people around the world to park. All though this is really smart the app gets it's GPS signal from your phone. This is why we can't take responsibility for the GPS function. We can't change the fact that the GPS signal comes from your phone.
We would like to give you your money back for the parking price. Please send an email to info@easypark.dk.
I wish you a nice day.
Best regards
Lykke, EasyPark
Good service!
Good service. He helped me with generel questions about parking. Happy he could speak english and french, thank you Hasan.
7 November 2018
Unprompted review
Reply from EasyPark Danmark
Hello Christian
Thank you for your review.
Merci pour ces belles paroles - I will give those to Hassan. I know it will make him really happy.
I wish you a really nice day and weekend.
Best regards
Lykke, EasyPark
Errors with the APP= You pay the fine
I parked my car and started the parking on the app like I always do. Because of technical problems with the app, the parking was not valid and I got a fine of 510 kr.
I wrote to kundeservice and they have refused to take responsibility for their technical error.
Basically you can use this app, but if the system fails, YOU pay.
Very disappointing.
31 October 2018
Unprompted review
Reply from EasyPark Danmark
Hi Adrian
Thank you for your review.
I'm sad to read that you have recived a fine.
This is certainly not the meaning of the app. The only thing EasyPark wants it to make it easier for people to park.
I can't tell from what you have written here, when and where this parking took place.
Please send an email to me on info@easypark.dk with a picture of the fine. Please write Att. Lykke P in the subject spot.Then I'll look into your case with a technician and see if there where any isusse with the app on the given day. I'm sure my colleague already did this. But there isn't any harm in dobbelt checking.
I'll look forward to recieving you email.
Best regard
Lykke, EayPark
A truly convenient service and great…
A truly convenient service and great customer support - I talked to Hassan and he was very heplful and got me started right away! would recommend
28 August 2018
Unprompted review
Reply from EasyPark Danmark
Hi Julian
Thank's for your great review.
We are happy that you are a satisfied with our app and customer support. I will send your kind words directly to Hassan.
Have a fantastic weekend.
Best regards,
Brian, EasyPark
So easy
Very easy and surely a super convenient system
It can be a bit of challenge for tourists or people without a smartphone. They can't pay for their parking
31 May 2018
Unprompted review
Reply from EasyPark Danmark
Hi Jennifer
Thanks for your wonderful review!
Also thank you for your feedback. Most places there are parkingmachines you can you, but I will stille send your feedback to the right person.
Have a great day!
Best regards,
Brian, EasyPark
I payed 10kr chargers for 5 kr parking
I payed 10kr chargers for 5 kr parking. Not bad making €£¥ that easy.
31 May 2018
Unprompted review
code-zonen mangler nogen gang
not five because sometimes it doesn't automatically recognise the zone-code.
31 May 2018
Unprompted review
Reply from EasyPark Danmark
Hi Olivia
Thanks for the wonderful review.
I've sent your feedback to our IT-department. Thank you!
Have a great day.
Best regards,
Brian, EasyPark
Reply from EasyPark Danmark
Hi Jan
Thanks for the wonderful review.
When you are happy, we are happy!
Have a great day!
Best regards,
Brian, EasyPark
Reply from EasyPark Danmark
Hi Jose.
Thank you for the wonderful review and the beautiful stars! It pleases us to know that you experience our app as smart.
Have a nice and sunny day!
Kind regards,
Katja, EasyPark.
Reply from EasyPark Danmark
Hi!
Thank you for the kind review and the beautiful green stars. It pleases us to know that the app is useful to you!
Kind regards,
Katja, EasyPark.
Så glad for den app:-)
8 May 2018
Unprompted review
Reply from EasyPark Danmark
Hej Gitte.
Det er skønt at høre, at du er glad for appen! Det er lige præcis den slags oplevelser, vi forsøger at give vores brugere. Følelsen er i øvrigt gengæld; EastPark er også glad for dig ;-)
Jeg ønsker dig en dejlig og solrig weekend!
Mvh
Katja, EasyPark.
Let at anvende og besparende når man…
Let at anvende og besparende når man kun betaler for den tid man parkerer!
5 May 2018
Unprompted review
Reply from EasyPark Danmark
Hej Charlotte.
Tak for de glade stjerner og de rare ord! Det betyder meget for os, at du har givet dig tid til at vurdere os (og oven i købet så pænt!).
Jeg ønsker dig en rigtig dejlig dag!
Mvh
Katja, EasyPark.
Much simpler to live🤩
3 May 2018
Unprompted review
Reply from EasyPark Danmark
Hi Rafal.
Thank you very much for this splendid review! 🤩It pleases us to know that our app makes your life more simple. It correlates perfectly with our motto: "Making cities more livable".
I hope you're about to have a fabulous weekend!
Kind regards,
Katja, EasyPark.
Reply from EasyPark Danmark
Hi AD.
Thank you for the kind review and the beautiful green stars - your opinion is very important to us!
I hope that you have a fantastic weekend ahead of you!
Kind regards,
Katja, EasyPark.
Easy to use and very facile use when…
Easy to use and very facile use when you have a tight schedule.
30 April 2018
Unprompted review
Reply from EasyPark Danmark
Hi Dragos,
Thank's for your wonderful review!
When you are happy, we are happy :-) Have a great day!
Best regards,
Brian, EasyPark
Reply from EasyPark Danmark
Hi Bassam
Thank's for your wonderful review!
We are really happy to hear that you find our app easy to use - it means a lot to us. Thank you!
I hope you have a great day!
Kind regards,
Brian, EasyPark
Nice and easy 👌
25 April 2018
Unprompted review
Reply from EasyPark Danmark
Hej Anna
Tak for din flotte anmeldelse.
Det er så fedt, at du synes det er nemt at bruge vores app. Det er en af vores store fokusområder, og det er skønt at blive bekræftet :-)
Jeg håber du får en fantastisk forlænget weekend!
De bedste hilsener
Brian, EasyPark
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