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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers found the claims process to be smooth and efficient, with some highlighting quick authorization and payment to dealerships. People appreciated the ease of using their warranty for various repairs, including significant ones like transmission and AC systems, often only needing to pay their deductible. The service provided by dealerships, in conjunction with the warranty, was frequently praised for being professional and helpful. However, some people were dissatisfied with aspects of the service and claims. Issues included claims being denied due to specific interpretations of warranty terms, such as carbon being considered a contaminant, or not covering manufacturer-required fixes. A few customers experienced delays in claim processing, difficulties with rental car coverage during diagnostics, or unexpected out-of-pocket expenses for parts or repairs they believed should have been covered. There were also instances where the quality of replacement parts was questioned, or the use of used parts was not clearly communicated.

What people talk about most

Service

Users describe ambiguous interactions with service. Many customers report positive experiences, highlighting... See more

Warranty

Customers had ambiguous experiences with warranty. Many reviewers expressed dissatisfaction, citing denied... See more

Claim

Reviewers mention ambiguous feedback about claim. Many customers report positive experiences, highlighting... See more

Payment

Customers consistently note ambiguous experiences with payment. While some reviewers report quick and... See more

Product

Consumers find product to be ambiguous. While some reviewers praise the product, stating it made car care... See more

Based on these reviews

Rated 4 out of 5 stars

I got the easy care through my dealer. They submitted a claim that was authorized before the work was done, but they gave my dealer a really hard time approving the claim when the work was completed... See more

Company replied

Rated 4 out of 5 stars

My vehicle was fixed in a timely fashion. However my deductible was supposed to be $100.00. It ended up costing me $260.00 out of pocket, my dealership said EasyCare did not cover full cost of repairs... See more

Company replied

Rated 3 out of 5 stars

Everything was great initially with the facility confirming easy care use, the dealership for Dodge themselves didn’t use EasyCare which is disappointing. Nonetheless, everything was great and servic... See more

Company replied

Rated 3 out of 5 stars

This far easy claim has covered many of my covered issues. I have had an issue and it is a known issue according to my dealership with the tires that came on the vehicle. They are unforatnely of low q... See more

Company replied


Company details

  1. Auto Insurance Agency
  2. Insurance Agency
  3. Insurance Broker
  4. Insurance Company

About EasyCare

Written by the company

EasyCare has been a trusted leader in the automotive industry since 1984, offering innovative vehicle service contracts, appearance protection, maintenance plans, and GAP coverage to dealerships and their customers across the U.S.

EasyCare delivers F&I solutions that help dealers drive customer satisfaction and long-term loyalty. Their comprehensive suite of products is backed by industry-leading claims service, dealer training, and compliance support.

With a commitment to protecting both vehicles and vehicle owners, EasyCare provides a seamless ownership experience to protect what matters to you.

Learn more about how EasyCare is redefining the car ownership experience at EasyCare.com.


Contact info

3.5

Average

TrustScore 3.5 out of 5

182 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 84% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 1 out of 5 stars

EasyCare denied Nissan CVT claim

Bommarito Nissan includes a $200,000 mile/10 year warranty through EasyCare for powertrain components. My 2017 Pathfinder’s transmission went out at 120,000. EasyCare wants every oil change, air filter change, cabin filter change documented. Mind you none of these affect the transmission. One of our service shops has closed. We could not provide enough proof so they declined our claim. Nissan CVTs suck. I also owned a 2014 Infiniti QX60 that failed. I kept the Pathfinder because I thought if the transmission failed, it would be covered. Shame on me. $7,900 for a new transmission is ridiculous. Never again with EasyCare or Nissan

8 April 2026
Unprompted review
Rated 1 out of 5 stars

I needed a repair on my Truck …

I needed a repair on my Truck mind you I have easy care warranty when I say they did not come through the Cadillac dealership tried to help me unsuccessful its like you pay for something for nothing when you buy your vehicle they make u feel like you in good hands a you made a good decision on a warranty so I say never again never ever geting easy care rip off need to go ut of business it is hard to get any help this is a real experience like this Month and the r sending mail asking if I want to extend my warranty no no no no loss my address

2 March 2026
Unprompted review
Rated 1 out of 5 stars

15 days. Obscure but 15 days exactly. Business days? Maybe

Completely dismissed as someone who didn't send the correct paperwork, someone who just had to wait or someone who didn't even have the claim. I have every shred of documents (I've been through this before) and they refuse to pay my finance company, return my emails or just do their job. Ive made 3 full car payment after my car was considered totaled by the other drivers insurance. The lady hit my car in my driveway in the middle of the night yet they continue to explain that they need more days. BBB has received all of this as well as the Attorney General of Ohio.

29 January 2026
Unprompted review
Rated 1 out of 5 stars

Exclusionary policies are ridiculous

For three years I paid monthly for their highest level of insurance available to me. My Volvo suddenly threw a piston ring (a mechanical issue) that caused damage to the cylinder wall. I presented my extensive car maintenance record that showed oil changes well before the recommended factory intervals. This car never showed a check engine light. Upon breakdown, an inspector sited the presence of carbon as the factor in denying my engine replacement claim. Carbon will always exist in an internal combustion engine. It’s a byproduct of the fuel burning process. Easycare claims it as a contaminant, even though the language of the contract does not mention carbon as a contaminant. This seems like a blanket way of denying catastrophic claims, which is perhaps the main reason why consumers choose an extended warranty.
Avoid EasyCare. The loopholes in their exclusions a will leave you out of luck. My contract is set up that I can cancel at anytime. Now I cannot get anyone at EasyCare to answer my calls to cancel.

25 January 2026
Unprompted review
Rated 1 out of 5 stars

EasyCare Does NOT Honor Their Tire Warranty

I purchased the EasyCare Select Plus Upgrade warranty for over $3,800, which specifically includes Road Hazard Tire and Wheel coverage. When I needed the coverage, EasyCare failed to honor it.
Two of my tires were damaged in a situation this warranty is supposed to cover. EasyCare approved one tire but denied the other, claiming there was “no air loss.” What makes absolutely no sense is that neither tire had air loss, yet one was approved anyway. The decision was inconsistent, arbitrary, and totally illogical.
I provided clear photos showing deep gashes on the denied tire, damage any qualified professional would deem unsafe to drive on. Even the service shop at the dealership confirmed the tire was hazardous.
When I called EasyCare, I was told the damage was “superficial,” despite the photographic evidence showing otherwise. Meanwhile, the tire they did approve also had no air loss, but it did have a bulge which they rightfully recognized as unsafe. Yet they refused to apply the same logic to the other damaged tire. Their reasoning is contradictory, dismissive, and shows zero regard for customer safety.
I paid a substantial amount for this coverage, and now I’m being forced to pay out of pocket for a tire that clearly should be covered under the Road Hazard policy. EasyCare’s refusal is unreasonable, inconsistent, and unacceptable.
If you’re considering buying an EasyCare warranty, think twice. They will gladly take your money but may not honor the coverage when you actually need it.

2 January 2026
Unprompted review
EasyCare logo

Reply from EasyCare

If you’d like to discuss your coverage or the details of your claim further, please contact our Customer Experience team at 800-538-4181. Having your VIN or Contract Number ready will help us direct your concerns appropriately.

Rated 1 out of 5 stars

🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨 this place is a scam I…

🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨 this place is a scam I would use Zurik insurance they are a legit company. This company will do everything to deny you!!! Then they will write a generic message when you review them. Listen, you can let this go in and out one ear bout remember I warned you!!!!!! SCAM COMPANY!!!!🚨🚨🚨🚨🚨🚨🚨🚨🚨Zurik insurance took my truck to Ford Dealer had no problems getting it fixed and it was 7,000 for a new part no problem. Took about a week to get fixed.

12 December 2025
Unprompted review
EasyCare logo

Reply from EasyCare

If you’d like to discuss your coverage or the details of your claim further, please contact our Customer Experience team at 800-538-4181. Having your VIN or Contract Number ready will help us direct your concerns appropriately.

Rated 1 out of 5 stars

Rip off

Rip off. Cost me more to go to post office in gas than what you sent for four boxes of strips that Walgreens charges $99.00 a box and you clowns sent me $38.00 for FOUR boxes. I even did the scratch off card and returned the boxes the day after I received it from you. NOT worthy of my time at all. I’d tell people to look elsewhere to sell their strips. A joke

5 December 2025
EasyCare logo

Reply from EasyCare

If you’d like to discuss your coverage or the details of your claim further, please contact our Customer Experience team at 800-538-4181. Having your VIN or Contract Number ready will help us direct your concerns appropriately.

Rated 4 out of 5 stars

Great EasyCare Service

Please forgive the late response. Don't know how I missed this. I was so happy that I had EasyCare to pick up the cost of the air conditioning repair. It was a lifesaver. I was very impressed with how Easy it was to have the repair covered

14 July 2025
EasyCare logo

Reply from EasyCare

We appreciate you taking the time to share your experience. We're happy to hear that the air conditioning repair was easily covered and provided a much-needed solution.

Rated 1 out of 5 stars

My 2021 Cayenne's A/C quit working…

My 2021 Cayenne's A/C quit working while out of town in Monterey, California. Monterey Porsche
refused to accept Easy Care. The Cayenne was 28 days out of Factory warranty. Their attempt to repair failed and charged me $1,800. I shipped the vehicle back to Autobahn Porsche Fort Worth, Texas. They repaired the vehicle and Porsche paid the bill. They did not cover the bill from Monterey Porsche.
I attempted to have Easy Care Cover it and because I did not call and get prior approval for the repair in California. You denied to pay. I was not aware I had to call personally since I have never had to in the past. The dealer got bills covered for me.
That technicality with your company disgusts me.
$1,800. is a pretty good bill but not the end of the world. I will never have anything to do with Easy Care again and I will inform anyone I know to refuse your warranty. I have already informed management at Autobahn about this. I hope they start offering alternatives to your product.

28 August 2025
EasyCare logo

Reply from EasyCare

Thank you for taking the time to share your experience. We’re sorry to hear about the challenges you faced and understand how frustrating that situation must have been.

Your review has been escalated to our Claims Management team for further review to ensure the details are fully evaluated. We appreciate you bringing this to our attention.

Rated 5 out of 5 stars

The process was easy and I am so…

The process was easy and I am so thankful for easy care I would purchase again if needed.

25 October 2025
EasyCare logo

Reply from EasyCare

We're happy to hear that the process was easy for you. Thank you for your positive feedback and for considering us for future needs!

Rated 5 out of 5 stars

My car needed an ac valve replaced due…

My car needed an ac valve replaced due to leaking and the charge was over $600. However, my cost was only my $100 deductible which I was most grateful for. I wasn’t happy with the rental car coverage as they would not cover the cost while in the shop for diagnostics and the dealership required 1-3 DAYS to just diagnose it.

6 October 2025
EasyCare logo

Reply from EasyCare

We appreciate you sharing your experience. We regret that the AC valve replacement cost was high and that the rental car coverage and diagnostic time were not satisfactory.

Rated 5 out of 5 stars

Easy care made our worst nightmare a…

Easy care made our worst nightmare a more enjoyable experience. No one enjoys car repairs or paying for insurance. We had a great experience with EasyCare, they handled our claim and they were able to get the process going right away! We would recommend to everyone.

9 October 2025
EasyCare logo

Reply from EasyCare

We appreciate your recommendation and are glad we could efficiently process your claim. Thank you for your positive feedback!

Rated 5 out of 5 stars

We had a very good experience

We had a very good experience. No problems at all. They took care of the repairs no questions.

15 September 2025
EasyCare logo

Reply from EasyCare

We're happy to hear that you had a very good experience and that we were able to take care of the repairs without any problems.

Rated 5 out of 5 stars

Jeep

Great peace of mind

2 October 2025
EasyCare logo

Reply from EasyCare

We're glad you feel secure; it means a lot to us that we can provide you with this peace of mind. Thank you for the positive review!

Rated 5 out of 5 stars

Great to work with

Quick approval of needed repairs. Easy to work with.

22 October 2025
EasyCare logo

Reply from EasyCare

We're happy to hear that the repair approval process was quick and easy for you. Thank you for your positive feedback!

Rated 5 out of 5 stars

Easy Care warranty was just that easy…

Easy Care warranty was just that easy to use with no hassle just pay my deductible and everything that was eligible was covered under my warranty. The dealership was able to fix all my repairs same day.

10 October 2025
EasyCare logo

Reply from EasyCare

We're happy to hear the process was easy! Thank you for sharing your positive experience!

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