Easy Auto Reviews 

2,395
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 89 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, helpful, and attentive, making the entire process smooth and stress-free. Many appreciate the exceptional customer service, noting how the team listens to their needs and goes the extra mile to accommodate them. People also highlight the wide selection of quality vehicles and the ease of the purchasing experience, often returning for multiple purchases. However, some customers also noted a stressful process, mentioning hidden fees and instances where they felt customer service was unhelpful or unresponsive.

What people talk about most

Staff

People report positive experiences with staff, highlighting their friendliness, professionalism, and... See more

Service

Reviewers highlight positive aspects of service, often praising the staff for being polite, professional, and... See more

Product

Customers consistently note positive experiences with product, often expressing happiness with their... See more

User experience

Customers report overwhelmingly positive and smooth experiences, often highlighting the ease of the buying... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting great experiences and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

These folks are real and down to earth. They work with their other lots and will get you the vehicle you want, unlike drivetime and their doodoo cruisers. As an added bonus they have great movie t... See more

Rated 5 out of 5 stars

It was a totally different experience. They didn't keep you there all day, went over all the details one by one. Stopped and asked if I had any questions during the process. Very friendly environment.... See more

Rated 5 out of 5 stars

Jesse Ball was awesome helping me with finding a car that suits my needs. I would recommend Jesse to any of my friends that are looking for a vehicle. This was my second vehicle that I've purchase a... See more

Rated 5 out of 5 stars

This is my 2nd purchase with Easy auto and I couldn't be happier. The team listened to.my wants and needs and made it happen for me once again! Jesse was super friendly and informative thru the whol... See more


Company details

  1. Car Dealer
  2. Motor Vehicle Dealer

Written by the company

We are a locally based, family owned business. Our family has been in the automobile and auto-finance business since 1911. Easy Auto was started in 1991 in Cleveland, Tennessee. We now have additional locations in Chattanooga, Murfreesboro, and Knoxville, Tennessee, as well as in Rome and Dalton, Georgia. We Specialize in Second Chances. We understand that bad things happen to good people, so we make our financing decisions differently than banks or franchised car dealerships. Easy Auto is known as one of the leading buy here pay here used car dealerships in our area, while offering a new car buying experience along the way. We report to all three major credit bureaus. We want to help people with bad credit, no credit, bankruptcies, and repossessions re-establish themselves. We have never sold any of our accounts, so our customers deal with us from the first payment to the last and we get to know our customers along the way.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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Asks customers to review

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.8

All reviews

(2,395)

87 reviews in the last 12 months

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Rated 5 out of 5 stars

Cody is awesome

Cody is awesome. I always receive excellent customer service there. I just got my third vehicle from them in 24 years of doing business with them.

5 May 2025
Rated 5 out of 5 stars

Cody was an awesome helper

Cody was an awesome helper, really enjoyed the time.Cody spent with us in helping us in our new car. Hoping to upgrade to a white ghostbusters car look- alike soon! Easy Auto is what I recommend to others they will help you with your new car purchase

5 May 2025
Rated 5 out of 5 stars

AT EASY AUTO WE CARE

Upon arrival i was greeted by Robert who came out immediately to assist me. I told him what i was looking for and what i needed. He gave me a quick run down on a few vehicles that met the needs of what i was looking for and helped me narrow it down to the one that filled in all the blanks. His attention to details on what i needed made this visit quick and easy. The fact that I was there to purchase by myself not knowing anything about cars he took the time to explain to me the difference in what i needed for space, dependability & longevity and i truly appreciated that. After making my purchase a few days later Robert and Hamza reached out to make sure I was enjoying the car and everything was okay. Ive never had a dealership to call a few days later for anything. When you drive off the lot you drive off the lot... I explained to them the problem I was having and they took care of it immediately no questions asked. Again I have never had this type of customer service when dealing with dealerships and this was top tier above and beyond. The name should be WE CARE AUTO! because they truly do care about their customers. From start to finish the process was smooth and easy with no problems. Service here was greatly appreciated and i would definitely recommend them to anyone in need of a car and want to be treated like they matter and not just another person on the lot shopping. Thank you Robert & Hamza for creating a buying experience

2 May 2025
Rated 3 out of 5 stars

The car definitely is not up to par as…

The car definitely is not up to par as it should have and they make you get extra coverage on the car that isn't needed, especially when you already have full coverage. As I look back, I would have done more research on the company.

3 April 2025
Rated 5 out of 5 stars

This is my 2nd vehicle purchase from…

This is my 2nd vehicle purchase from Chandler at the Easy Auto in Cleveland TN & there’s a reason I went back. Chandler is very nice, informative & funny too!! He makes the entire process so easy and hassle free! And he will see to it you are taken care of. I definitely recommend you go to him if you want to be put in a nice affordable used vehicle! He’s the best!

1 May 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely awesome service from start…

Absolutely awesome service from start to finish.
They got me the bike I've wanted for years at a reasonable cost, got me passed on finance even though my credit at the moment is only in the high 600's and had the bike delivered to my house.
My next vehicle purchase will be from easy auto now they have shown me how easy they are to work with ❤️

30 April 2025

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