easyauto123.com.au Reviews 139

Liverpool Branch -

Absolutely appalling experience! I wouldn't even dignify this establishment with a single star!

This was hands down the most horrendous customer service encounter I have ever had the displeasure of enduring! My friend was in the market for a new car and decided to shop around before committing. However, instead of being given the opportunity to explore our options, we were relentlessly badgered by a sales assistant who shamelessly coerced us into agreeing to leave a deposit if we liked the car.

After taking the car for a test drive and determining it wasn't the right fit for us, we were met with accusations of dishonesty and treated like common criminals for not succumbing to their high-pressure tactics. The sales assistant's blatant disregard for our autonomy was staggering; he even admitted he was more concerned about saving face with his manager than respecting our decision! In his own words said “I have to go to my manager and look like a d*ckhead because you don’t want the car”

To add insult to injury, our attempts to retrieve our car keys and leave were met with deceitful stall tactics, leaving us feeling utterly trapped and helpless. It was a harrowing ordeal that left us feeling like hostages in our own car buying experience!

Save yourself the agony and steer clear of this den of deceit and manipulation!

Great company Mate. Welcomed us well and let us check and have a test drive for our choice car. Offered us to do a test drive and explained further details thereafter. Followed up with him days after and everything went well. Enjoying the car now. Scott in Newcastle, you are a legend.

Just stay away from this company trust me I purchased a vehicle from them what a mistake there so dodgy make sure you if your gonna purchase a vehicle you go with a lawyer

They sold me a faulty car. I realised the car was faulty when I was on my way home from the dealership. I stopped midway and gave them a call. They assured me if there is any fault they would fix it. I was there once a week for 3 months and they were telling me that the fault was just my feeling. I then realised the car had factory fault. Neither the main company nor easy auto accepted the responsibility and just killed the time. I wanted to sell the car back to themselves but then they said it has a factory fault and they buy it for $2500 while had sold it to me for $12000. I’m wondering how they can use these money in their lives. The money that we have earned and saved with difficulties.

Sales guy was lovely. But true to other views the team past the purchase are shocking. You have to pay extra for a sanitization 'clean' which basically means they run something through the aircon but you pick the car up and it's still dirty. They also don't provide more than 1/3 tank of fuel. Apparently this is because they are a budget dealership and said they didn't have the extra funds to provide clean cars and a full tank of fuel on purchase. I'll have to pay extra to have it professionally detailed. They also left the previous owners details on the android connection. When I provided feedback they didn't care. In hindsight I should have spent a couple hundred more to purchase a car at a reputable dealership. Definitely wouldn't recommend

me and partner got a vehicle under finance with them 18months ago. The vehicle is now undergoing major mechanical repairs due to the lack of how the vehicle was previously cared for. We have always kept up-to-date with its servicing/oils/maintenance. We are under warranty for only $5000 so we decided to take into their service shop for the problems that arose and let them fix it under warranty. I called and was advised to take it to one of their service providers in Mount Gravatt for further inspection. Just to arrive and have problems arise between Easyauto123 Hendra and Toyota Mount Gravatt on the fact that neither one of them wants to “Pay” for the vehicle to be inspected thoroughly. I then had to pay out of my own money “AGAIN” for the vehicle to be transported to the actually “service maintenance guys at Easyauto123 Hendra” not only did you waste my time and money I received a following email stating the car had unleaded fuel in the tank. It’s a diesel vehicle and I would never in my life make that mistake so therefor it’s “not covered under warranty”Something is fishy, it’s my word against theirs and who always wins in this situation? The company does.

Never will I ever recommend anyone to this company .

The fact - THEY DONT EVEN GIVE YOU A RENTAL CAR OR POINT YOU IN THE DIRECTION OF ONE baffled me. Disappointed and I’ve been on hold on the phone for over 40min.

Hence why I’m leaving a review. I have had enough.

Update *51 minutes* on the phone and not a single person picked up.

By far the worst experience I have ever had after purchasing a vehicle. I asked the dealership prior to purchase if the car had been in any accidents and was told it wasn't.

After purchasing the vehicle we realised the car was sold with two defects. One of them being a major one that should have never passed roadworthy testing (horn didn't work). Only noticed this a week after the car was purchased. Peter, the general manager was impossible to deal with, condescending and refused to help in any way. The Toyota dealership I took it to confirmed in a report that this was due to impact damage. Peter from Easy auto 123 denied this and stated that the horn would have randomly stopped working on its own (1 year old car). How pathetic! Would not recommend to anyone at all! Horrible customer service, definitely save yourself the headache and avoid this place at all costs.

Shady business practice. Lack of transparency when filing forms. Trust me your better off going with certified pre owned from a standard dealer.

Easyauto123, owned by Eagers (Biggest Australian Dealer) A Scam Company? I Paid $500 deposit on a Silver Landcruiser at Hendra (Brisbane) ,subject to repairs. Then days later told all is fixed.Not True.Not fixed.Still transmission problem.The Mechanic said he's Mate wanted to Buy the car? That's why it wasn't fixed? They didn't want to give a discount for a bad gearbox.Said is was calculated into the price? So why say its been repaired??Why can't people be honest? What a Dodgy company. Wasted days.Deposit took seconda to take off me... Now I have to wait "Days"for Deposit back....??? Ohh....I just checked what they would pay for this car in their app! Payment of $2 to $4k....But sell it for $18k....and still not fix it?? ( australianscam (at ) gmail (dot ) com )

Car was missing the owners manual and service manual it took them nearly 6 months to supply the owners manual and then they said they would not provide a service manual. They are really nice to you before the sale but once they have your money bad luck.

Honestly, you get what you pay for. If you want a car with zero aftercare, then these are your guys.

It all started well, as it usually does with any sale but I believe the true test of any company and its ethics is its aftercare. We were met by Sam and told to view the car we were looking at and then come and find him to arrange a test drive. We did this and all was fine, a relatively simple transaction, admittedly made longer due to the obligatory salesman extras and the third time being told there would be an additional $150 added, which was labelled as sanitising, don't ask!

When we returned with the car from the test drive we explained there were a couple of issues, the main being the ski pass catch on the back seat was broken, meaning it couldn't be closed and would not stay up. Not an issue we were assured, we will get that part ordered and then you can bring the car back in and we will fix it. Perfect, deposit paid.

We were given the details of where to send the remaining balance and were diligently contacted almost daily by Sam to confirm the sale and that we had sent the money over during the weekend. Once the money had been received, total radio silence. No worries, so we arranged to collect the car with another team member. When we collected the car, we reminded them about the part ordered and that we were assured by Sam we would be contacted as soon as it arrived then we just come in, and they would fit it and away we go.

Several weeks passed and we contacted Sam to inquire where we were with the part, but nothing, no reply, nothing. So we contacted him again and finally got one to say it wasn't in. Several more weeks passed and we were still getting no response from calls or messages from Sam. So we decided to try another of the sales team and got Ethan. To be fair to Ethan he tried his best and despite his promises to contact us back, he had obviously received the same training as Sam and we were left without contact for another week. We called again and Ethan assured us he had passed it over to service but nothing had happened. He asked us to hold and lo and behold a sheepish Sam came to the phone, no apology but he did manage to call me 'mate' a total of 17 times during the call, quite an achievement! Now, I enjoy familiarity as much as the next person but also prefer to take confidence in professionalism, which is really lacking here. Despite Sam saying how easy the rectification would be, the process of getting to this point would be the easy part. I was then told during our 'matey' conversation the part had been in for a while and we would need to bring the car up between Tues and Thurs, as that is the only time the service department works. I explained that I, along with 80% of the population work and wasn't told this when we had the conversation and was responded with, well that's all we can do, nice! So, in the spirit of getting this resolved, we suggested they send it to us and we would get someone to fit it here, at no cost to them, as we are over an hour away. This was agreed and we were relieved this had finally been sorted, vowing that if this was how the aftercare was, we wouldn't purchase the second car or use them again.

Fast forward 10 days and a well-packaged parcel finally arrived. Which would have been great, except they had sent us an armrest, not even close to the part that was broken, so here we are, 3 months after the car sale and no further forward and not a care to resolve it.

A car for most families is a large outlay and we were fortunate that the item we needed to be repaired was relatively superficial but imagine if it wasn't and this was the response you were greeted with. Make your own careful decision as to whether you use this company or not but if you do and you get approached by a salesman named Sam, run, just run. There are too many other firms out there happy to take your money and provide the service they repute to bring, sadly it is not here.

Purchased a Ve commodore Ute from Easyauto123 hendra payed $14000 and traveled 70 km before the first check engine light came on. PO741 torque converter slip...By the time i traveled home and drove around to get quotes to fix the problem i was out of there km warranty....$5500 to rebuild the auto....The car came with a roadworthy certificate but i don't know how as there was no hand brake shoes or parts at all on the drivers side rear wheel...A split rear cv boot spraying grease everywhere which had been doing that for a long time...A bald flat spare Tyre....No jack components at all in the car.... The car had a hard misfire at idle which i had to wait 3 weeks for them to try and fix the problem which they assured me it had been fixed( If you google Ve commodore hard misfire with the 5 speed auto it is a sign of the torque converter failing and destroying the gearbox not hard for there mechanic to have found instead of replacing all the coil packs and all the other stuff)
So after i had fixed all the problems and the car is better then ever i have lost the love for the car and contacted them to to get a price for them to buy it back and just to throw salt on the wound they offer me $4000 can you believe it ....Talk about a slap in the face... Aholes or what....
If they say I've never purchased a car from them blah blah blah which they do to shut people down i have a Purchase contract i can post if needed...
This would have to be the worst experience i have ever had with dealing with a car yard... Using young mechanical clueless people to sell there doggy cars and mechanics that are putting people at risk in unsafe cars...I thought the days of doggy car yards where well behind us but apparently not ...

You will wait a while and only lucky ones get their 500 deposit back if you book online a reservation for a car and decide after not to buy it.... Stay away from dealers like them... they live of deposits not from selling cars, also the car i looked at had a dodgy respray and panel damage that you could not see on the pictures

Exploitative, dishonest, and shady. Save yourself the headache and avoid this place. Specifics below:

I paid a $500 deposit and booked an appointment. I had assumed booking would give ample time to prepare, but when I arrived the salesman Kush had a lot of trouble answering my questions. He would disappear for long periods of time when I asked things like: "can I see the service history?" and "why is this car being sold?"

Despite my misgivings, a satisfactory logbook was eventually found and it performed on the test drive so I decided to purchase it. The car had not yet been cleaned yet but I was assured by Kush that it would undergo a thorough cleaning before purchase.

I signed the contract and wastold that the car would be ready to pick up in two weeks. During this conversation, Kush informed me that I would also receive a free $255 cleaning and sanitization. I asked whether this would involve $255 off the purchase price of the car, and he said that it wouldn't.

Anyway, whatever. I did not finance the car, but made a series of split payments over the week before I was due to pick it up. After I had made the full payment, I got a call from the finance department asking me how I would pay the remaining balance. I explained that I had paid in full and he said he would call me back. I waited three days, not thinking much of it as I had paid in full and assumed the car was still being looked over or cleaned. Then I received another call from Kush saying something along the lines of: "where is your final payment, we've waited 3 days, why haven't you paid it yet?".

I sent screenshots proving I had paid, at which point the car was suddenly magically available. I do wonder how long they were holding it on the false basis that I hadn't paid. It seems very strange to me that I can use my banking app to search a transaction in about 10 seconds, but a major car seller doesn't seem to have that ability.

I showed up to pick up the car, and noticed immediately that it had not been cleaned at all and that the tank was almost empty. There were crumbs and hairs within the centre console, as well as a fair amount of dust. There was also a random plastic part sitting on the centre console, that I had been assured would be fixed prior to purchase. I enquired about the part, and that entailed almost a 30 minute wait while Kush had to get the owner and ask about it. He finally comes over with the owner, and they both say to me that the part is nonessential, the car was in great working order, and that it had passed all the required checks.
I know I should have mentioned the state of the interior as well, but I was honestly exhausted at this stage. I do not live near Brooklyn and it is very difficult for me to take time off work in the middle of the day, especially when every basic question I asked entailed a 15-30 minute wait.

So I left, happy to be done with the whole ordeal. Two days after I purchased the car, the key battery died and I noticed that the car charger/cigarette lighter was PACKED with ash. I should have perhaps checked during the initial inspection but my attention was occupied by the car's service history and functionality, and I was also very distracted by the enormous wait time in between all my questions. But since opening the charger/lighter the car had begun to smell of cigarette ash, which isn't exactly ideal considering what I had paid.

"Yeah I'm really sorry, there's nothing we can do and it isn't covered under warranty"

I mentioned that Australian Consumer Law stated that issues like this need to be mentioned upon purchase, and he went and returned with his manager. I may have the name wrong but I believe it was Kris.

Kris immediately launched into a very insulting spiel about how I had purchased a 14 year old car, and that I needed to be mindful of the fact that it "wouldn't be in showroom condition."

I had no complaints about the mileage or the minor blemishes that you would expect from a car that age, and I never expected something brand new. My issue was with the fact that I paid $9886 for something full of cigarette ash that they hadn't even bothered to vacuum- despite Kush's insistence that it would be cleaned before purchase. I explained this to Kris and he said "well you inspected it didn't you?"

He eventually offered to have the car cleaned out the back, but after basically having to beg to be treated with basic fairness I wasn't really in the mood and left.

We bought a car from Easy Auto 123 Hendra and it is a regretful experience. Within the first month we had to have the turbo replaced and also discovered the timing belt was never done (despite us questioning this when inspecting and being assured that it had been done). Disappointing experience as we could’ve bought another car that was less of a lemon that didn’t cost us time and money. The salesperson was very friendly and accomodating but now that we are aware of the deceit from this business I feel foolish for trusting them and would not recommend.

We are still waiting on a response from Laila, Matt & Jack…

Run!An arrogant mob who have no after sales service.Sign the deal and they want nothing to do with you.Inspection report isn't worth the paper it's written on.Refused to acknowledge numerous attempts at contacting them about various issues including a bumper held on with some type of glue and masking tape that now needs replacement (1/3 of it has fallen off!)I'll be $2k+ out of pocket.Reported to CPP but they still won't help or care.

One word…NIGHTMARE. People talk about buying lemons…I bought one too from EasyAuto123!
It’s had new DIFF. New BRAKES. New WIPERS. New WATERPIPES. Since I bought it….And I’m currently dealing with BLOWN HEAD GASKET! On a 20 k car!
I can’t get to talk to anyone. They won’t answer in service department.
Please get RACQ FULL INSPECTION . They’re cars LOOK GREAT on parking lot….and I traded a 100% reliable car!

EasyAuto123 Edgewater, western Australia.

I recently had a HORRIBLE experience with them. Lots of lies and inconsistencies. I was first told on Sunday, 15th August to go test drive and pick up my car on Tuesday, 17th August. Arrived there on the time I was booked for but the car was not even in. I was told to go and come back tomorrow, that the car should have arrived by the next day, Wednesday. So, I stepped out and had to go rent a car as I had sold my old car Monday evening. On Wednesday evening , I got a call and a message from the sales guy saying that he thinks the car should be available by next week Monday. Unfortunately by this evening time, I had just called the car hire company to extend my time to cover the weekend (I work mostly weekends). So as he offered to give me one of their cars to drive around until mine arrived , I told him it was too late as I had already called the “car hire company “ to extend my renting out to Monday because I needed the car for the weekend mostly.

So on Monday, I give a call earlier in the afternoon or late morning, and spoke to a guy who said the sales guy I was asking of had just stepped out to get morning tea or a snack but he would let him know when he gets back. I asked that all I wanted to know is if my car had arrived so that I come pick it up. He said he doesn’t know but the sales guy would know about it. After about two hours later, I did not get a call back. So I called again. This time I spoke to someone else on the phone who said that the particular sales guy was showing a customer some cars and he would inform him so that he calls me back ASAP. Still no calls. So after 4pm , I made the third call. This time I spoke to the first guy I spoke to earlier on during the day who stated that he had actually spoken to the sales guy and was surprised he had not called me back. So I wasn’t happy and kept asking that all I want to know is has my car arrived or not? I was given the impression that it was on its way to Perth and I had a deposited a small amount to ensure that when it arrived, I would be the one to drive it first.

At this point, I decided to contact the finance guy I had already concluded with since last week, just waiting to see my car and sign the contract. He then said he was going to speak to his manager and transfer the phone to the sales guy.

The sales guy finally got transferred to the phone while I was on hold. The sales guy now told me that no one had told him all day that I called, otherwise he would have called me back (definitely a lie). So I told him, even if they didn’t , he should have contacted me by now regarding the car as I was meant to come pick it up today (Monday). By this time , it was about 4:30pm or some minutes to 5pm. The sales guy then told me that the car was not here as it was with the mechanic. I was surprised by this and said but this isn’t the story he told me last week? Then I asked what was wrong with the car that it was with the mechanic. This sales guy told me it was loaned to the mechanic. I was like what? He then stressed and insisted that it was a normal thing. They loan cars to mechanic sometimes. I was like that doesn’t sound right. That sounds dodgy and I wasn’t comfortable with how this whole thing is going. Then he said it was true and if I didn’t believe him and I didn’t want the car again I can get my money back. He was so rude. Honestly, I felt like I was the one who should be upset, yet I wasn’t the one flipping or wagging my tongue around. I simply said, “ok then, goodbye”. And ended the call. I am really hoping they record their official calls. It would be nice to know that the company could get access to that call and actually listen to it.

Anyways, few minutes later I told the finance guy that I wanted to pull out and would prefer buying from another dealership . Later on, I get a call from their manager who told me that my car had an oil leakage issue and that’s why it had been at the mechanic and should return by Thursday or Friday, the 26th and 27th of August. This was a car I was booked to test drive on the 17th of August, since the weekend before the 17th of August. So many stories have changed. The manager insisted he was telling me the truth but I told him I had lost my confidence in their store and couldn’t trust anymore stuffs that came out of them.

I have got screenshots of text messages, emails and call logs. Unfortunately, I can’t find anywhere here to attach them.

This was my experience. An awful one. Very shady, dodgy place. So much inconsistency. Caused me to spend money renting a car for a week now. The delay. Plus the finance guy already had the bank look into my credit and you know , the more enquiry made into your credit, the lesser your credit score. They have definitely caused me so much stress and some money.

Feel free to make do of this story as an advice, or go ahead and experience your purchase of car from them at your own risk. THIS WAS MY EXPERIENCE.