Easterns Automotive Group Reviews 860

Craig Dewey was amazing, a real professional!!!! Could not be better

My man had patience an needs a raise. I’m happy. Thanks Devan Young did a perfect job.

Was excellent explained everything was patient great customer service devin was a great salesman

Devan Young is an amazing sales person.

He has an Amazon worth ethic, really respectful and professional at all time.

Was extremely helpful and explained everything to me.

I will definitely be coming back for another vehicle

Devan was awesome! Very helpful and informative! Would highly recommend.

Devan was awesome, he was a great salesman! I am walking away with a 2016 Scion!!

Devan was a great Salesman, him and Mike did everything they could to try to get my sister approved would definitely recommend

Devan was patience courteous and knowledgeable. He took time to find the best overall deal that fit my situation. Definitely 5 star service.

My experience was great. I wasn’t expecting to get into anything considering my recent repossession but Devan and his team worked tirelessly to get me into something.

My experience Eastern automotive was great. My sales rep Devan was 100% on point. He did everything that he could to make sure that I was happy with my purchase. Will definitely recommend Eastern automotive,and ask for Devan

Easterns Auto customer service is phenomenal! On August 9th, 2022, I made my second purchase through the dealer on RT40 east in Baltimore. My Customer Advisor and Product Specialist was Darryl Mayzck. Darryl assisted me every step of the way through vehicle trade-in, and new vehicle financing while explaining thoroughly every step of the process.
I wasn't hassled to purchase anything other than what I came to get.....2020 Charger RT (Hemi of course :-) ). Most importantly, Darryl was instrumental with assisting me to make sure that I could afford the payments.
I will continue to utilize Easterns and refer people that are interested in a vehicle purchase. Very clean environment, knowledgeable, personable and very friendly staff! I couldn't give anything less than 5 stars! Thank you Easterns!!....... a million thanks to you Darryl!

Friendly service, quick and efficient. I went in at 3pm on a Friday and was finished before 6pm. Devan Young walked me through this process. Things were very smooth. Great Service😁😁

Earnest Browning is a great Sales Consultant, helped me out big time in getting me into my vehicle!

Jason Barrow was great when I came to purchase my vehicle. I will send friends and family here

Buyers Beware! I deeply regret my decision to purchase a car from Easterns Automotive Group. I bought the car long distance, from Atlanta GA which I will never do again. I trusted Easterns only to be completely duped into a terrible car buying experience. The actual sales process went very well, Darius was professional, attentive, and did the best job of all the sales people I had worked with at other dealerships. The trust I built with Darius deeply influenced my decision to buy. Being that it was a long distance purchase, I never got to actual see or test drive the car, it was delivered to me after the purchase. We were so excited to see the car arrive only to be very disappointed when we turned the car on to find a check engine light on. In addition, I found that none of the entertainment package accessories (remote, headphones, etc) were in the car. I called Easterns and was told to bring my car to a nearby, local Infitniti dealership to have m issues addressed. Turned out to be a major repair, over $3k for the part and labor. On top of that, I found that there were several other issues with the car that were clearly never reviewed by Easterns before selling the car. To make matters worse, the battery died the next day leaving my wife stranded. I had to drive to meet her to jump start our new car 2 days after purchasing it and had to immediately install a new battery. Rather than just addressing these issues with Infiniti, Easters actually made me me have the car returned from Atlanta, GA back to Washington DC for them to review. That left me without a car for over 10 days, with no loaner. They actually made me pay for the missing entertainment package accessories they marketed with the car. All in all, I wish I knew what a hassle this car buying experience would be before I made the decision to trust Easterns. This was a complete cluster and I would warn anyone looking to buy from them to be careful.

Easy process. This is the second car my family has purchased with Jason.

Floyd was very helpful and had a great disposition. He made a long process comfortable and easy. Working with him was a pleasure!

Going to Eastern Motors wasn’t the most ideal for me, but going and being assisted by Sergio made the process easy, & simple. He made sure all needs were met and giving me more than I thought I wanted. 100% recommend.

sold me a 2018 honda civic 11/21 broke down completely in less than 3mo,3 mechanics checked the car including honda dealership in rockville and they are completely baffled as to why a 3 year old car would have so much rust and corrosion all along the electrical harness and missing bolts...they feel it was in a flood or sat in water for a while. Reached out to customer service and upper management in easterns they washed their hands by just saying its past the 30 day 1,000 mile guarantee, even though we did take it in for noise under the carriage and or engine and they assured us it was totally fine.Now not even the warranty that they offered is any good either since they denied the claim also!! please dont shop here!! would like to let anyone know u can open a complaint with MVA and attorney generals office!! they do not need to be in business!!

I went to the Frederick, MD location and I worked with Larry B. He was awesome - experience was great beginning to end!