Easterns Automotive Group Reviews 860

TrustScore 2.5 out of 5

2.4

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See what reviewers are saying

Rated 1 out of 5 stars

A 0 star review. I reserved a vehicle online for 7 days, submitted all my information, and scheduled a pickup for Friday. Wanting to be proactive, I visited the dealership on Tuesday after rec... See more

Rated 1 out of 5 stars

Careful this dealership uses bait & switch pricing and Rip off dealer fee's should be illegal in USA but here we are. Taxes are understood and make sense, fees include $559.75 DMV (That is way too hig... See more

Rated 5 out of 5 stars

It was a Friday night after work, I was tired & irritated. Thanks to Devan Young’s great customer service, I had a very pleasant experience!! I was not pressured, he was real genuine, I didn’t feel ju... See more

Company replied

Rated 1 out of 5 stars

When you tell them you don’t want to pursue a car purchase they will run your credit 12, 14, 20 times on purpose. This, causing your credit score to take a nosedive. I’m reporting this to BBB. Th... See more

Company replied

Company details

  1. Car Dealer
  2. Car Accessories Store

Written by the company

Easterns Automotive Group is a family owned Used Car Dealership that opened in 1988. With the slogan Where Your Job is Your Credit®, Easterns became one of the DMV’s premier Car Dealerships. Eastern has sold over 140,000 used vehicles, totaling over Two Billion Dollars in sales. Easterns corporate headquarters and central reconditioning facility are located in Sterling, VA, and the company currently operates seven locations around DC, Maryland and Virginia.


Contact info

2.4

Poor

TrustScore 2.5 out of 5

860 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

they worked with me to get me into…

they worked with me to get me into truck of my dreams
salesman was awesome Justin is top notch would definitly buy again from him

11 December 2018
Unprompted review
Easterns Automotive Group logo

Reply from Easterns Automotive Group

Hi John,

Congratulations on purchasing your new truck! We're so glad that you're happy with how everything turned out. You're a great customer!

Rated 5 out of 5 stars

Xavier's Review for 12/02/18

Xavier was fantastic!

He is an attentive, considerate, and patient sales representative. He recognized which vehicle we were interested in, was expedient in getting us the vehicle to test drive, and was patient throughout the entire interaction. He is an asset to the organization. He was able to recognize that we had experience in purchasing a vehicle and did not need much guidance in the process.

Highly recommended!

10 December 2018
Unprompted review
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Reply from Easterns Automotive Group

Thank you very much for your feedback., Stephen We really appreciate you telling us how your experience was with Xavier. We will definitely continue working hard to make our customers proud.

Rated 3 out of 5 stars

Good buying experience, but inconvenient mechanical issues

The buying experience was great, however the vehicle immediately had mechanical issues. They were issues that should have been caught when the vehicle was traded in before being put on the lot.

7 December 2018
Unprompted review
Easterns Automotive Group logo

Reply from Easterns Automotive Group

Thanks for sharing both the pros and cons of your Easterms experience. This information is imperative so that we can do everything in our power to assist you. Please contact our Customer Care Team so that we can come up with a solution that best fits your needs. E-mail: customercare@easterns.com / Phone: (877)-927-5004

Rated 5 out of 5 stars

Easterns is the way to go....

Excellent and thorough communication in every step of the process! Responsive and eager to help every customer! Love them!!!

7 December 2018
Unprompted review
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Reply from Easterns Automotive Group

Hello Kelly,

Thanks for sharing your wonderful review. We'll be sure to let our staff know just how much you enjoyed your visit.

Rated 5 out of 5 stars

THANK YOU!

Thank you so much Desmond, you’ve made this experience for us so smooth & you’ve definetly helped us a lot with buying our car. We’ll be sure to come back when we need a new car & ask for you specifically! :)

6 December 2018
Unprompted review
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Reply from Easterns Automotive Group

No problem! You deserve nothing but the absolute best. Welcome to the Easterns family!

Rated 5 out of 5 stars

amazing service, very happy!

I came in recently, and was helped by a young man name Jeffrey.He was very helpful, very respectful , helped me decide what i wanted and was very patient with me, recommending 100% to all my friends & family.

6 December 2018
Unprompted review
Easterns Automotive Group logo

Reply from Easterns Automotive Group

Welcome to the Easterns family!

It was truly our pleasure to serve you. Please let us know if you need any assistance in the future. We're here to help!

Rated 3 out of 5 stars

Even tho I didn’t get the car I want…

Even tho I didn’t get the car I want Preston was very helpful and did his best on finding me the vehicle that fits close to my needs

5 December 2018
Unprompted review
Easterns Automotive Group logo

Reply from Easterns Automotive Group

We'll always do all that we can to help. Thanks for your support, Nathaniel!

Rated 5 out of 5 stars

I love Easterns

I love Easterns. Otis and the management team are awesome. I went in with $10 and came out with exactly what I wanted. They were respectful of my situation. I wish that I had gone to see them sooner. I was in and out in 2 hours. Driving my new (new to me) vehicle.
Absolutely love them. Next time I buy a car, my only stop will be Easterns.

5 December 2018
Unprompted review
Easterns Automotive Group logo

Reply from Easterns Automotive Group

Hello Dana,

We appreciate you so much for being an awesome customer. Otis enjoyed assisting you. Congratulations on your purchase!

Rated 5 out of 5 stars

I want to say thank you

I want to say thank you! They took really good care if me and I walked away pleased with my purchase. Thanks again.

5 December 2018
Unprompted review
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Reply from Easterns Automotive Group

No problem, Reicia. Please never forget that we are here to help!

Rated 5 out of 5 stars

Very satisfied!

Jeff, Dave, Ali were awesome! I've purchased several cars over my span of driving and my experience at Easterns can be likened to my experience at Lexus. They were fast, friendly and professional. Not once did I feel like they were trying to dupe me or that they were lying to me. They were honest... and that matters a great deal. Another important thing is that they always answer their phones. For as long as their service is as superb as it is, I will be a customer. I have two more cars to buy in the next few years and they will most likely be from Easterns. I am a repeat Lexus customer and plan to definitely be a repeat Easterns customer.

5 December 2018
Unprompted review
Easterns Automotive Group logo

Reply from Easterns Automotive Group

You're great! We thank you for your ongoing support of Easterns. It definitely sounds like you will be coming back in the future. You're officially a part of the family!

Rated 5 out of 5 stars

Had a great and efficient experience

Had a great and efficient experience. I was completed all parts of the process in less than 90 minutes. Lennard my salesman and Keyon the finance professional were excellent and went above and beyond.

4 December 2018
Unprompted review
Easterns Automotive Group logo

Reply from Easterns Automotive Group

Quick and smooth car buying experience! Now that's what we like to hear. Wonderful!

Rated 5 out of 5 stars

Hello i just bough my 3rd car from…

Hello i just bough my 3rd car from easterns and they were good to me and alot of help thanks.

4 December 2018
Unprompted review
Easterns Automotive Group logo

Reply from Easterns Automotive Group

Hello Barbara,

We appreciate your loyalty to Easterns! Customers like you come few and far between so please know that we are forever grateful.

Rated 5 out of 5 stars

Mike and Mark at the Alexandria…

Mike and Mark at the Alexandria location were awesome in helping me find a car in my price range.

4 December 2018
Unprompted review
Easterns Automotive Group logo

Reply from Easterns Automotive Group

That's what we are here for! Mark and Mike will be so thrilled to know that you are happy.

Rated 5 out of 5 stars

James S

James S. provided amazing customer service. He was thorough in his explanation of the car buying process. I was able to get the vehicle I wanted with the features I needed. Overall great experience.

4 December 2018
Unprompted review
Easterns Automotive Group logo

Reply from Easterns Automotive Group

Well deserved! Wishing you all the best with your new car. Enjoy!

Rated 5 out of 5 stars

Choose Darryl

Was able to get me into the vehicle I wanted. Took a while but I did have a fraud alert on my account that complicated things. Mayzck was helpful, up front and communicated well. Would recommend him.

4 December 2018
Unprompted review
Easterns Automotive Group logo

Reply from Easterns Automotive Group

Char,

It means the world to us knowing that we have your support. Please do spread the word about us. New customers are always welcome!

Rated 5 out of 5 stars

Professional service

Professional service. Smoother than l had expected and will highly recommend to friends and family

30 November 2018
Unprompted review
Easterns Automotive Group logo

Reply from Easterns Automotive Group

Hello Ahmed,

We'll definitely be sure to share your kind words with our staff. Please know that you are always welcome here!

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