A 0 star review. I reserved a vehicle online for 7 days, submitted all my information, and scheduled a pickup for Friday. Wanting to be proactive, I visited the dealership on Tuesday after rec... See more
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Careful this dealership uses bait & switch pricing and Rip off dealer fee's should be illegal in USA but here we are. Taxes are understood and make sense, fees include $559.75 DMV (That is way too hig... See more
It was a Friday night after work, I was tired & irritated. Thanks to Devan Young’s great customer service, I had a very pleasant experience!! I was not pressured, he was real genuine, I didn’t feel ju... See more
Company replied
When you tell them you don’t want to pursue a car purchase they will run your credit 12, 14, 20 times on purpose. This, causing your credit score to take a nosedive. I’m reporting this to BBB. Th... See more
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Company details
Written by the company
Easterns Automotive Group is a family owned Used Car Dealership that opened in 1988. With the slogan Where Your Job is Your Credit®, Easterns became one of the DMV’s premier Car Dealerships. Eastern has sold over 140,000 used vehicles, totaling over Two Billion Dollars in sales. Easterns corporate headquarters and central reconditioning facility are located in Sterling, VA, and the company currently operates seven locations around DC, Maryland and Virginia.
Contact info
8 Locations, Sterling,VA | Alexandria,VA | Temple Hills, MD | Hyattsville, MD | Laurel, MD | Baltimore, MD | Glen Burnie, MD | Frederick, MD, United States
- 8886504775
- Sales@easterns.com
- easterns.com
Hasn’t replied to negative reviews
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they worked with me to get me into…
they worked with me to get me into truck of my dreams
salesman was awesome Justin is top notch would definitly buy again from him

Reply from Easterns Automotive Group
Xavier's Review for 12/02/18
Xavier was fantastic!
He is an attentive, considerate, and patient sales representative. He recognized which vehicle we were interested in, was expedient in getting us the vehicle to test drive, and was patient throughout the entire interaction. He is an asset to the organization. He was able to recognize that we had experience in purchasing a vehicle and did not need much guidance in the process.
Highly recommended!

Reply from Easterns Automotive Group
Good buying experience, but inconvenient mechanical issues
The buying experience was great, however the vehicle immediately had mechanical issues. They were issues that should have been caught when the vehicle was traded in before being put on the lot.

Reply from Easterns Automotive Group
Easterns is the way to go....
Excellent and thorough communication in every step of the process! Responsive and eager to help every customer! Love them!!!

Reply from Easterns Automotive Group
THANK YOU!
Thank you so much Desmond, you’ve made this experience for us so smooth & you’ve definetly helped us a lot with buying our car. We’ll be sure to come back when we need a new car & ask for you specifically! :)

Reply from Easterns Automotive Group
amazing service, very happy!
I came in recently, and was helped by a young man name Jeffrey.He was very helpful, very respectful , helped me decide what i wanted and was very patient with me, recommending 100% to all my friends & family.

Reply from Easterns Automotive Group
Even tho I didn’t get the car I want…
Even tho I didn’t get the car I want Preston was very helpful and did his best on finding me the vehicle that fits close to my needs

Reply from Easterns Automotive Group
I love Easterns
I love Easterns. Otis and the management team are awesome. I went in with $10 and came out with exactly what I wanted. They were respectful of my situation. I wish that I had gone to see them sooner. I was in and out in 2 hours. Driving my new (new to me) vehicle.
Absolutely love them. Next time I buy a car, my only stop will be Easterns.

Reply from Easterns Automotive Group
I want to say thank you
I want to say thank you! They took really good care if me and I walked away pleased with my purchase. Thanks again.

Reply from Easterns Automotive Group
Very satisfied!
Jeff, Dave, Ali were awesome! I've purchased several cars over my span of driving and my experience at Easterns can be likened to my experience at Lexus. They were fast, friendly and professional. Not once did I feel like they were trying to dupe me or that they were lying to me. They were honest... and that matters a great deal. Another important thing is that they always answer their phones. For as long as their service is as superb as it is, I will be a customer. I have two more cars to buy in the next few years and they will most likely be from Easterns. I am a repeat Lexus customer and plan to definitely be a repeat Easterns customer.

Reply from Easterns Automotive Group
Had a great and efficient experience
Had a great and efficient experience. I was completed all parts of the process in less than 90 minutes. Lennard my salesman and Keyon the finance professional were excellent and went above and beyond.

Reply from Easterns Automotive Group
Great customer service and great guy
Great customer service and great guy. Keep up the good work!

Reply from Easterns Automotive Group
Hello i just bough my 3rd car from…
Hello i just bough my 3rd car from easterns and they were good to me and alot of help thanks.

Reply from Easterns Automotive Group
Mike and Mark at the Alexandria…
Mike and Mark at the Alexandria location were awesome in helping me find a car in my price range.

Reply from Easterns Automotive Group
James S
James S. provided amazing customer service. He was thorough in his explanation of the car buying process. I was able to get the vehicle I wanted with the features I needed. Overall great experience.

Reply from Easterns Automotive Group
Choose Darryl
Was able to get me into the vehicle I wanted. Took a while but I did have a fraud alert on my account that complicated things. Mayzck was helpful, up front and communicated well. Would recommend him.

Reply from Easterns Automotive Group
Professional service
Professional service. Smoother than l had expected and will highly recommend to friends and family

Reply from Easterns Automotive Group
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