East Coast Energy Reviews 

East coast energy installed solar panels for me earlier this year. On their advice we installed them in the garden as my roof wasn't suitable. They did a super job with no upheaval to the house and as we have an outside office they installed all the equipment there. They are always available if you need any advice and I would highly recommend them.

Excellent service

Personal attention, prompt action, personable staff, clean professional job and good follow -up!

Installation was quick and efficient.
Upfront investment is sizeable but based on reduced bills so far I expect to earn investment back in 5 years.
My interest in this project is off environmental origin but in the end makes a lot of sense.
Energy prices depend on what happens in global markets but I feel getting the panels has secured the cost of my electricity bills.
Advise provided was good and I am happy I got battery installed at the time as well.

Excellent service, Simon in East coast energy was extremely helpful with ever aspect of our solar installation. Large commercial installation the lads installing the system were very professional and clean. They were very knowledgeable answering my many questions

Top class service all round. Clear assessment of what was needed or possible. All costed and explained. Crew arrived to the minute on the appointed day, finished a very professional installation in 6 hours and left with work cleared, owner briefed and Sun shining for 3 days (!) to prove the system. Thoroughly recommend!

The installation was carried out in a professional manner, the staff were courteous and helpful. A small problem that arose after the installation, through no fault of East Coast Energy, was sorted quickly and efficiently. Would recommend East Coast Energy for solar panel installation.

No problem recommending East Coast Energy due to their excellent customer service/efficiency.

We only had our solar panels installed today but already they are saving us money - even in November! So we have every confidence that everything will work as promised by Simon. From quotation to installation everything was made very easy for us. Four staff from East Coast Energy arrived together at 8:00am as planned. They carried out the work with the minimum of fuss (even though our attic space location was a challenge!). We found all of the installers to be very pleasant and professional and nothing was a problem for them. We would have no hesitation in recommending East Coast Energy as a company, and would like to thank all the staff we dealt with both in the office and during the installation - Simon, Carol, William, Matt, Alex and one other installer whose name we did not get.

Service good price excellent installation

In and out in a day, very neat and tidy, looked after everything that needed to be done including digging a trench.

Very professional install and handover everything sorted seamlessly

After getting quotes from seven different suppliers, we settled with East Coast Energy. It was an excellent experience from start to finish. Clear prompt and competitive quotation with all queries answered.

Install team arrived on time and were at all times tidy and professional. Quality of install was excellent. The bespoke user guide was a nice touch.

Prompt submittal of grant and NC6 forms.

Couldn’t recommend highly enough.

I would definitely recommend East Coast Energy to anyone getting a PV Solar system based on the excellent service we received from Simon, William and Carol. The team are quick to respond to questions and are competitive in terms of pricing versus other suppliers. From initial enquiry to final install and also grant support, the service was very professional and top quality. William and the install team were efficient in installing the system and afterwards he explained exactly how it all works and set up on the myenergi app. The PV panels and eddi converter has been installed for two months now and have been working as designed and saving us energy and money.

East Coast Energy delivered an outstanding experience with the installation of our solar panels. Their team exhibited the highest level of professionalism, arriving promptly and completing the installation within an impressive six-hour timeframe. We are extremely pleased with the quality of the installation and the excellent service provided by the operatives. I highly recommend East Coast Energy for their exceptional workmanship and reliable service.

I got a heat pump and 10 solar panels installed last April 2023, since then everything has gone without a hitch, absolutely no issue except for a possible leak (which wasn't there fault) but they sent out a plumber and the lads who installed the solar panels to investigate today (nearly a year after the installation) - delighted with the customer service.
Leaving a review now as I wanted to see how the heatpump and solar panels performed and if there was any issues - Highly recommended

We had a great experience. The team were extremely professional. They installed the solar panels in one day and installed all of the components necessary to complete the process. Also helped with the app so as to be able to monitor how the system works going forward. We would have no hesitation to recommend this team going forward. Mary & Gary

This should be a 4 or 5 star review. Can't give a half star but it is a 2 and a half star review. However! The guys let themselves down. In military parlance the term is shooting yourself in the foot.
The initial install was prompt and well done. The electrician explained everything and demonstrated the workings of the charger. The process for the grant was explained. I was very happy. I paid the invoice in full the next day. I had been informed that any delay in getting the grant would be the fault of the SEAI.
My install was beginning of OCT 23. I submitted all my paperwork 4th Oct 23. I checked by bank on mid December 23. No Payment of grant. I contacted SEAI. They got back to me after a couple of days informing me that the paperwork from the installing electricians had not been submitted.
I contacted East Coast Energy and had the following contact
"Hi Stephen,
Got your message via Carol about your grant form
Would you still have a copy of the 2 tests certs from the installation by any chance please ?
Regards,

Also could you please forward me the email from SEAI with the link to the electricians form in the body please ?"

I complied with the request. That is all I got. no explanation, no apology. Basically I take it as a we got the money, & don't care from the company.

Is a sorry to much to ask for?
They have had weeks to rectify the matter. But no!
Hence the 2 and a half star review.
It is now February 2024. I still have not had my grant paid to me.
Like everyone I have had plenty of bills to pay.
I would advise anyone using East Coast to chase them up after
and ask for confirmation that they have complied with what is needed because their administration is very poor. Speaking from my experience.

Stephen

I was in work the day Chris Installed my charger but what a professional job he did,it wasnt straight forward but done to perfection. Great company to deal with and wouldn't hesitate recommending them,happy customer

What an appalling service, or lack thereof!
Booked east cost energy in December to install a charger in my house and my mother in laws house. Booked for a Monday so I booked an AL day off work, week before they ring and change to the Saturday for us both. Due to be there at 9.30am, contacted them at 10am no sign was told on the way no apologies given. Arrived at 11am. I had phoned just before and was told it is a Saturday that he'll be there soon (baring in mind I never asked for a Saturday and had changed plans to wait around).
He arrived and I asked him to wait until I phoned my MIL to see if we were going ahead with the installation and within 11 minutes he had drove off without an answer.
Rude and disgraceful customer service, would not recommend.