This is a great, educational, SAFE, and communication driven school. The only two complaints I have is I wish lunch was just a few minutes longer and at recess there was a little more help to keep an... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I am a mother of two students attending East Arbor and my kids are being challenged academically and socially, to be the best they can be. The staff are always pleasant, easy to talk to as well as ver... See more
The teachers are friendly and my daughter enjoys going to school. My first teachers conference the teacher spent a lot of time with us explaining her concern. Now we are working together to keep my da... See more
This school is really well run. I have a son who is in fourth grade now and we are also planning on enrolling our daughter in kindergarten there next year. My son actually started there in kindergarte... See more
Company details
Written by the company
East Arbor Charter Academy is a tuition-free K-8 public charter school in Ypsilanti, MI.
Contact info
6885 Merritt Road, 48197-9371, Ypsilanti, United States
- 734-484-5506
- info@nhaschools.com
- eastarbor.org
i went here from kindergarten to 6th…
i went here from kindergarten to 6th grade was there the first day of school for the entire school and it was great for the first year but then the teachers stopped caring, the principle changed and it went all downhill from there
Dismissive and Unaccountable!
My son has attended Easr Arbor for 3 yrs now. He's in eighth grade. Whenever there has been an issue regarding dicipline I think the teachers and deans are pretty fair. There have been some growing pains but over all I have been supportive of them and making sure my son is accountable whenever he needed to be. However, when a staff members behavior is questionable or inappropriate Mrs Newby and even the previous principal, Shaun Leonard were dismissive and neglectful. Mr Harding the gym teacher.does not mirror the moral codes that National Heritage Academies tries to instill in their students and in my opinion Mrs Newby is looking the other way. My son has complained about that teacher bullying him and singling him out in front of other students about a medical condition he has and all I got from her is "he said he didn't do that." Seriously?!? Thats it?!? Not 'Ms. Williams we take your childs concerns very seriously and we will keep an eye on the situation or someting!!!' I am furious! My son felt so defeated afer speaking with her today. He said "mom, he can get away with it because he's an adult." So here is my son's voice in this public forum speaking to you. If there is an issue with a teacher and your child, it will swept under the rug. The kids are expected to be accountable for their actions while the teacher's can wreak havoc on your child emotionally. Two more months and we won't look back.

Reply from East Arbor Charter Academy
Disappointed and deeply concerned
My son attended East Arbor this fall and we have just registered him elsewhere. As attentive, caring and compassionate as some teachers are, neither Ms. Newby or Ms. Wilson seemed to lack those qualities. They seemed uninterested and slow in looking for other resources to help him emotionally. (I didn't realize until 2 weeks ago, when I scheduled a meeting, that there were other resources.) It is very disappointing and upsetting.
The new school has been very warm, friendly and welcoming to him. They are aware of his situation and already have a plan in place when he starts on the 4th.
Something, we did not experience at East Arbor.

Reply from East Arbor Charter Academy
Was a great school, but going downhill fast.
Don't get me wrong, there are some excellent teachers at this school!! If I could rate the teachers my kids have contact with and the leadership individually, there would be some that would have 5-stars (such as the gym teacher, music teacher, library teacher), a lot of 4-stars, but there would be too many that would be 1-star (such as the new Principal, technology teacher, intervention specialist, special ed teacher).
The "new" principal (was the old middle school dean) is unapproachable, rude, and will talk negatively about specific students in front of other parents (privacy violation), some teachers don't think twice about disclosing personal information about other students disabilities/medical/behavioral issues to other parents (privacy violation), the secretaries are most always grumpy and rude if they aren't busy gossiping about specific students (privacy violation) or parents that dared to ask them a question, and if you think that NHA's corporate office in Grand Rapids actually cares then you are wrong (I've talked to their parent relations, so if they truly cared then it would show).
Staffing: If you have a child that is "at-risk" or low-performing on the NWEA or MAP tests, don't expect to have your child receive extra support from the Intervention Specialist... this school is too cheap to pay a substitute teacher, so they use the interventions teacher as a building sub. Only if there are several teachers out do they actually bring in a qualified sub to work.
To every staff member in the building: If you don't LOVE your job, please LEAVE!! You expect every child and parent to follow your moral focus virtues, yet you don't provide a positive example. If you can't be compassionate, approachable, or understanding, then find another job. It's people that don't love what they do, don't respect the people they work with, and don't respect the parents or students that are bringing this school down and chasing good families out the door.
The first 2 years that the school was open I would have given East Arbor a 5-star rating and wouldn't have a single negative thing to say. In the years following my rating in now a 2-star. I was hoping that with a new principal things would get better, but she has actually made things worse. NHA really should've hired someone from outside East Arbor. Unfortunately we live in (and East Arbor is right next to) a poor-performing public school district and right now it is the "lesser of 2 evils". Usually I'm sad when the school year is ending but I'm already counting down the days.
Moral focus, academic excellence, parental involvement, student accountability
Teachers work close with you to ensure best possible learning your student is capable of. Happy they teach the four pillars mentioned above.
Great School!
My daughter loves going to school. What more can a parent ask for =)
Principal
Ms. Newby is not approachable and appears to be hostile. Considering sending my students to another school.

Reply from East Arbor Charter Academy
East Arbor is a great school!!
I am a mother of two students attending East Arbor and my kids are being challenged academically and socially, to be the best they can be. The staff are always pleasant, easy to talk to as well as very accessible. The new principal is engaging, always visible and all the kids know exactly who she is. This school is a family environment and I encourage any parent who's looking for a well-rounded school for their child, to come and check out East Arbor Academy!!
Awesome School!
I love East Arbor! My child loves going to school everyday and the teachers are amazing. I highly recommend East Arbor if you desire a wonderful culture and great education for your child.
Excellent school!
I like the teachers of my kids. They does everything for them to make sure they understand and learn.
A lot of changes need to be made
We continue to be frustrated with a lot of issues. There is a lack of effective communication from teachers, there is poor disciplinary action for the kids that are really troubled, yet others that have small infractions are receiving detention or their clips are constantly moved over minute things, taking away from their learning. THERE IS NOT ENOUGH RECESS or time for the kids to be moving around!! Humans are not meant to sit quietly all day! The school is becoming like a prison, and doesn't foster an effective and happy learning environment. Mrs. Newby is very unapproachable and seems to be more concerned about administration than helping the children learn and grow. Liam dreads going to school every day, and it is heartbreaking. We are trying to be as positive as possible with him, but it's wearing thin for all of us. We are currently looking for a better option for school for Liam.

Reply from East Arbor Charter Academy
East Arbor Charter Academy - Great School
Enjoy and love sending my kids to East Arbor Charter Academy. Which is a great school with wonderful staff.
Better than my options
The school moves at a fast pace. Might be good for some but not everyone
VERY CLEAN AND ORGANIZED SCHOOL
Since I know this school, always staff and personal is very organized and disciplined.
Good school!
Happy with our decision about this school. My children are getting a great education with fair teachers and staff.
Great school with very few issues!
This is a great, educational, SAFE, and communication driven school. The only two complaints I have is I wish lunch was just a few minutes longer and at recess there was a little more help to keep an eye on the students who are not very nice. The school definitely doesn't take bullying because I know from experience. There was a girl bothering my daughter and the issue was resolved immediately by the teacher. I love this school and I am very grateful that my students attend East Arbor.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







