Hi Devon, we are very sorry to see your comment. I asked our colleagues about this matter, and I think we may have some misunderstandings:
1. The problem you reported at the beginning was that after disconnecting the USB, the virtual location will return to the live location after 20 minutes. In fact, we have tested many scenarios, and the location didn’t return to the live location, it was stable. We really want to help you solve the location you mentioned. We need more device information to analyze the problem. We have been waiting for your reply, but we have not received your email until now.
Please don’t worry, if we can’t solve the problem you mentioned in the end, we will refund you.
2. We want to confirm whether the problem you mentioned in the comment is the same as the previous one, or a new problem? It seems that the entire software can’t be used after 20 minutes.
a. If it is still the same problem as before, this is a product optimization problem in a specific device environment and usage scenario. Without your help to provide more information, it is difficult for us to find the specific problem and optimize it. If you can provide us with more information, we will be very grateful.
b. If the entire software becomes unusable after 20 minutes, please don’t hesitate to contact our customer service. We will immediately arrange to resolve such serious problem, and I will also follow up on the progress for you.