Earthwiseseed Reviews 104

I finally received my seed order that was initially ordered in March. It showed up in a white plastic pouch and the seed was completely empty from original container into the shipping package. Honestly, if I hadn't reached out about the delay in shipping, it probably never ships. Buy from a local provider or a more trusted site.

Update: While they did ship a replacement, it showed up in the same quality as the first. Complete waste of money. As I said, just stay away.

I have not yet sown the seeds, but a gentleman helped me pretty quickly when I called in. I now plan to wait for Fall to plant the grass seed.

I saw a lot of negative reviews, coming from a very small pool of people. It made me leery because there are so many scam sites these days. When I spoke with someone, I found out they’re having technical issues with their website/email system. It’s gotten flooded! Whoever said AI and all this tech would make everything easier?

Best bet is to call if you have an issue until they have all their kinks ironed out. Sounds as though they’ve been a fairly small operation up until recently. When an explosion of sales occurs during transition or growth periods, that can make it difficult for the business to play catch up! It can happen to anyone. Especially when you have a small number of employees and experience an extreme uptick in sales. Be a little patient! I will report on the actual grass in the Fall!

Can I give a ZERO star? Purchased over $200 in products from this company and its not been delivered 4 weeks later. Have tried phone and email to follow up with no response. Do be scammed like me!

I placed an order for $454 worth of seeds on 4/6. The order confirmation says your order may take up to 7 days to ship. I hadn't received confirmation of my order shipping so I attempted to reach out via email numerous times. No response. The phone number says no one is available to take your call. I tried the text number that says someone will answer 24/7. No response. I used the chat box on 4/16 to ask for help and someone responded. They shipped a partial order I received 4/19 but unfortunately it was incorrect. I ordered 1/2 lb of a seed mix and only received 1 oz but the packaging slip made it look like I received the correct 1/2 lb. I am still missing numerous parts of my order and once again I cannot reach anyone at the company using any of the methods they provide, and that I have tried before numerous times. This time the chat box isn't responding either. I was really excited to receive these seeds and had already prepped the areas to sow. I wish I could leave a review about the quality of the seeds or germination success but unfortunately my review is like so many others and I have to recommend you purchase elsewhere so you don't end up chasing this company around for product you have paid for but haven't received. I should have checked sources like Trustpilot and Reddit for honest reviews of this company before purchasing. It is too late for me. Save yourself the time, money and energy and find a better source.

Thought I would leave a review. I had a pretty great experience so I wanted to share it although just you did take 2 1/2 weeks to arrive. I understood the delay due to peak season and also I called and talked to. I believe his name was Joe who told me they were a little behind, but he was extremely helpful

I received my seed last week. It was very high-quality. The wildflower seed was beautiful and looked nothing like anything I purchased from Home Depot in the past.

The micro clover mix with the fescue. I think it was ultimate clover is only been down for a week and I already am seeing good growth!

Overall, very good experience I would recommend. I know people seem to be having some issues, but I would say give them benefit because they did deliver a great product to me.

Scam company avoid. Ordered seeds, received an email that due to popular demand theyre out of stock but will ship soon. No responses from company for refund/cancellation.

Stay away from this company. Took my money a month ago, never shipped anything and they don't respond. I had to dispute with my credit card to try to get my money back! What is wrong with this company??? This is fraud!!

I placed two orders, one in 3/17 and the second on 3/25. I’ve emailed their customer service multiple times and called their number and left two messages. No, they don’t answer emails within and hour. No, they don’t ship within the 4 days their website and confirmation emails say. I’m ready to just give up and go somewhere else.

My credit card was charged more than 2 weeks ago and they still haven't shipped my order. Beginning to wonder if this scam.

I have not planted my seeds yet. I experienced the same shipping delays as others as well as the lack of email confirmation of the sale and shipping. I also tried emailing without a response. I ended up calling and waiting on hold for about 10 minutes to talk to a human and they assured me they would get the product out asap. A day later I started getting updates on the delivery and it arrived four days later.

Placed an order on 3/28. It was supposed to ship within seven days. I never received a shipping confirmation so I emailed and asked where it was. I received an email with excuses, saying they’re behind, etc. No new shipping date was given. They basically said be patient and we’ll let you know when it ships. I just checked and it still hasn’t shipped. I emailed to cancel the order. If I don’t hear back Monday, I’ll reverse the charge with my CC company. 0/10. Do not recommend.

Edited to add that they are also removing negative comments on their Facebook posts and blocking people who write the negative comments. Stay far away from this company.

Edit 4/21/25: I have no interest in doing business with this company, even at no cost to me. We disputed the charge with our CC company and had the charges reversed. Earthwise is deleting all negative comments on their social media. Terrible company. Terrible customer service. Stop the aggressive FB advertising if you can’t keep up with orders.

Scam? Had my order confirmed on March 25th, which included a note advising shipping within 4-5 days. Still no sign of my order, no response to my emails. Don't go anywhere near this company if you have any hope of planting in the spring 2025...or seeing your money again.
Update following response from vendor below: still no response to my emails requesting cancellation of my order. Delivery may have been arranged but I’m now interstate until the fall and my lawn will not have low growth seed on it through the next 6 months. I needed seed, not free shipping. And sometimes delivery dates are important to customers, so don’t use this company if you are working to a timeline.

I spent $141 on seeds. The right time to plant them is slipping away. No update after order confirmed. Did they rip me off? Ordered 3/22, today is 4/10, nothing. 4/17 Update - I texted the number on their site. Someone responded and was apologetic and assured me they would get the seeds shipped. They did! I got them yesterday! :)

The Earthwise Low Grow Lawn Mix is a great solution! I can’t wait to see the mix bloom. The instructions are easy and helpful. My yard looks great and I will be expanding it, hoping to cover even more of the ground with it.
I see many people are unhappy about a slow shipping and delays. This company is not a scam, they are simply busy to what I can tell. We are very used to fast shipments these days, the Eartwiseseed sends their shipments and takes good care of them.

I received the seeds in a timely manner, they were well packaged.

Placed an order on 3/23 and received a confirmation email. Haven't received any communication or product since. I have emailed twice at the addresses provided by the company and no response (although responses to others from comoany day they reply to all emails within an hour, this is not true). I didn't even bother trying to call. It sounds like they have low/no stock on items but there is nothing to indicate this prior to purchase that an order will be delayed. After an order is placed it is just not shipped and there is no communication at all.

Update: attempted to cancel order but they shipped anyway. Still seems poorly managed but at least they delivered

4 weeks without the order shipping and only notification of delay came from me questioning the order after 2 weeks. Found alternatives within the same amount of time. If you can’t ship in a reasonable time don’t take payments

Way behind on orders and believe they are getting hammered with messages too. As they get more organized hope they can give better updates on their page or social media. Will definitely update when I can comment on product. Pretty excited to try them out. One part of business is in NE, storm definitely slowed them down at busy time of year.

Confirmation promised shipping within four days. Two weeks later, the automated customer service email response makes some rather extraordinary claims to 15 hour shifts to catch up with backlog. This is all poor service but one takes one chances. I suppose we should be impressed with a family run business being so overwhelmed. However…
It was the intentionally offensive individual customer service email response that was also received only minutes after the automated email (and cannot be repeated here) that rather took me back. Not certain what this company is doing, but their business model of poor and rude customer service is certainly curious.

Avoid this company - it's probably 1 guy who is reselling someone else's products. Ordered 2 items and one arrived 2 weeks after ordering and the other one came a month later AND they sent 1 pound instead of 10. Tried getting a refund through customer service and they shipped anyway. Cannot reach a live customer service agent! Awful experience