EarthHero Reviews 54

Love EH and all their products! Especially the clean beauty ones. Got my order on time, and when I had a question, customer service was super quick and attentive ☺️🫶

Love their products, pricing and customer service! So thankful to have a company like this make things a little easier to be eco friendly!

Just recently started my journey on becoming more eco conscious and earth hero has really helped with navigating which products to switch to. Also, after I had an order lost in transit their CS team was so helpful in sending out a replacement.

The website is easy to navigate, the prices are good compared to a few other eco-websites i've found, and i've loved their products so far! The Suds & Eco shampoo bar is my favorite

Three weeks and order not received.

EarthHero has exponentially stepped up their game! Their customer service is top notch and the products they are offering are so diverse! You can pretty much get whatever you need in one place. Love EH!

I just discovered this store and I can’t believe all I’ve been missing out on. They have pretty much everything you could possibly want in eco-friendly products. I will be shopping here often. Fast shipping and great prices.

one if you call the company on this number 844 852 8935 for an inquire no one picks only music plays and the lines discconnects
two if you have pay for priority delivery 10.35 for one to 3 business days your choice wont be honored it arrives 5 business days if that
three if you ceo and founder you wont get a response back

therefore please consider shopping experience will be in vain

new york city nam myoho renge kyo

Been a long time customer with EarthHero and they always have all the sustainable products that I need at an affordable price. One thing i noticed is certain products on their store you can buy at a lower price on a subscription and that option is set to default, so there was one time that when i purchased i forgot to select "one time" instead of "subscription" and was shipped a an order I did not really need. They're customer service is great though, and they worked with me on cancelling those and even giving me a store credit for the inconvenience! Happy to have another option that is more sustainable than Amazon :)

I ordered what I thought was a mascara brush with a tin of mascara, I received just the brush. Why put a photo of the mascara tin if you will only give me the brush?? Ridiculous.

Never received my order. I placed an order two weeks ago and still haven’t received a tracking number. I’ve left messages on all their social media platforms, emailed them, and left a voicemail. No response at all. I WANT MY MONEY BACK.

This is a SCAM company who will take your money and not ship your items!

They talk a good game but I sent two things to my mom and she got 3 separate packages that all arrived on the same day. How is this environmental?? Not only that but 1 items came in a box 5x the size of the item...

I revived someone else’s item. I have had no response on getting my item or a refund or how to return the unordered item. No one answers call or returns messages. Horrible customer service

Twice this company sold me a duffel bag and, after taking my money they wrote the next day to say the color I wanted was out of stock. I did get the money refunded, but EarthHero obviously kept ALL of my credit card information on its site. Yesterday my daughter (for whom I bought the duffel) informed me that the color (Green). When I went to purchase the item, the site had ALL my credit card info., including the security code. I thought that was strange that I wasn't prompted to fill it in. Less than 24 hours after EarthHero charged my credit card, I got an email saying that the item was Out of Stock and trying to cajole me to settle for an entirely different color. I wonder if there were any green bags after all? I know that I will be refunded, but it irks me that they still have all my credit card information. I have asked them to scrub it. I would never buy anything from this company again.

Very Poor Company, Cancelled the subscription and the company still charged me without any authorisation,

I would advise to AVOID this company as they are clearly corrupt.

I got drawn in to purchase the eco laundry strips by a good deal for the first pack. I’m now not allowed to cancel and have been charged £9 for a pack of 32 laundry strips. I have to buy another at this price before I’m allowed to cancel. This was not made clear to me when I signed up for the subscription.

I've ordered from EarthHero multiple times by now and always had very positive experience. Great products, great shopping experience on their website and great customer support.
One package of baby wipes I ordered was a bit torn (looked like someone accidentally cut it with a knife) and they immediately offered a replacement or a refund.
When a color of a water bottle I ordered ran out they contacted me to ask if I want to swap for another color or get a refund.
They have always been quick to answer and very personable.

This company does not have sustainability at its core. Of course businesses need to make money, but when a company says it values sustainability above all else and helping consumers be more sustainable, they should not make concessions to make more money. There are many brands they have on their website that go against EarthHero’s sourcing principles, but they refuse to discontinue those products.

I received expired product and the packaging was made from virgin plastic, even after I asked if it was recycled because I thought plastic was not something they carried anyway.

It also seems very unusual that they had a diverse team a few months ago and now it is all white employees. Sustainable and ethical go beyond the products a company sells and I do not believe this company walks the walk. There are plenty of other companies that are doing it better so I would encourage others to check out package free or public goods as they are closer to the ideals that EarthHero claims to stand behind.

I had no experience with this site so I was a bit hesitant at first, but I am happy to report that they delivered my order on time and I had no issue whatsoever, and I got prompt updates throughout.

I was really pleased with my experience with EarthHero. It was my first order and they made a mistake and sent me the wrong items (stuff happens). When I emailed them to let them know about the mistake their response was prompt and friendly. I received the corrected items in the mail today. I am very happy with my experience with their customer service and I will definitely be shopping with them again. Thank you EarthHero!