The Early Music Shop Reviews 

1,075
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 434 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products, often finding unique instruments and parts hard to source elsewhere, alongside excellent service with smoothly processed and quickly delivered orders. Helpful staff and an efficient ordering process ensure items arrive safely and in perfect condition, often sooner than expected. Conversely, a small portion of people felt that some orders experienced significant shipping delays, with items not sent for weeks or arriving past the expected timeframe. Additionally, a few customers noted insufficient packaging, leading to damaged items, or received products that did not meet their quality expectations.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many describing items as first-class and in... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting speedy and prompt... See more

Quality

Customers consistently note positive experiences with quality, praising instruments and products for being in... See more

Service

Customers had positive experiences with service, describing it as faultless, first-class, and beyond... See more

Order

Consumers generally find the ordering process to be positive, highlighting easy navigation and good advice... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I bought a Fipple recorder as part of my campaign to keep arthritic fingers moving. It’s great. Makes a good sound but best of all the holes at the foot of the instrument are perfectly placed for my... See more

Company replied

Rated 5 out of 5 stars

They carry more obscure parts and instruments that are hard to get from other places. The delivery took a bit longer than expected, but that might be just because of the current global crises, so can'... See more

Company replied

Rated 5 out of 5 stars

I got in contact with The Early Music Shop and was put through to the Snape Maltings branch. The member of staff (I think her name was Esther) was fantastic! She went above and beyond to check the rec... See more

Company replied

Rated 5 out of 5 stars

The recorder bag I bought was exactly as described and fits all my recorders snugly. Shipping from the UK was reasonable, and the package arrived quickly. I would buy from this company again. I... See more

Company replied


Company details

  1. Music Store
  2. Musical Instrument Rental Service
  3. Musical Instrument Repair Shop
  4. Musical Instrument Store
  5. Sheet Music Store
  6. Used Musical Instrument Store

Written by the company

The Early Music Shop is the largest source of historical musical instruments worldwide. We are an independent music shop specialising in Early Music instruments, accessories and printed music. Our expert staff have years of experience helping you to find the perfect instrument for you!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 78% of negative reviews

Typically replies within 1 month

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4.7

All reviews

(1,075)

417 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Recent order of instrument

My order was processed and sent with commendable speed. Thank you for a great service. Highly recommendable.

5 June 2026
The Early Music Shop logo

Reply from The Early Music Shop

Thank you for this lovely feedback, we're glad it all went smoothly for you!

Rated 5 out of 5 stars

They know their stuff

Helpful initial advice on which recorder is best to purchase and then prompt delivery. The recorder itself is a good robust initial instrument or back up piece.

15 June 2026
The Early Music Shop logo

Reply from The Early Music Shop

Glad we were able to advise you on this instrument, and deliver it promptly. Enjoy playing!

Rated 4 out of 5 stars

Great service, poor communication

Service was great. I just wish they had add a step into their CRM informing me that my £200+ instrument was well received via post and being add to the queue of instruments being processed. I only heard once they invoiced me at the end of the process - I had no idea of what happened to my instrument up to that time, which was quite a few days since I shipped it.

10 June 2026
The Early Music Shop logo

Reply from The Early Music Shop

Thank you for sharing your feedback. This is really useful for us to know, and I will pass it onto my colleagues who handle the repairs. As you say, confirmation of arrival and a tracker to show where it is in the process, would be helpful.

Rated 5 out of 5 stars

Excellent transaction thank you

Excellent transaction thank you. Item was sent immediately. Beautiful instrument. Very happy.

11 June 2026
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Reply from The Early Music Shop

We're glad you're happy with it. It is indeed a beautiful instrument. Enjoy playing it!

Rated 5 out of 5 stars

Really easy and pleasant shopping…

Really easy and pleasant shopping experience, the lute was delivered extremely quick and arrived safe and superbly packaged.
Couldn't ask for more.

12 June 2026
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Reply from The Early Music Shop

Thank you for sharing your feedback, which is much appreciated. Enjoy your new lute, a wonderful instrument!

Rated 5 out of 5 stars

Amazing shop couldn't recommend too highly…

Amazing shop couldn't recommend it too highly. Barry always does a fantastic job and they got my recorder back to me before my concert excellent service!

4 June 2026
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Reply from The Early Music Shop

Phew! Glad to hear it was in time. We'll pass your lovely comments on to Barry. Thank you.

Rated 5 out of 5 stars

Excellent service with fast delivery

Excellent service with fast delivery. The instrument is fabulous - such a beautiful tone.

5 June 2026
The Early Music Shop logo

Reply from The Early Music Shop

This is great to hear, thank you for sharing. Enjoy playing!

Rated 5 out of 5 stars

Wonderful experience!

Wonderful experience and a repeat customer! I am an international customer living in the US and received excellent service as usual. Thank you!

8 June 2026
The Early Music Shop logo

Reply from The Early Music Shop

Thank you for your kind words and for your continued support! It means a great deal to us to have loyal customers around the world, and we look forward to helping again in the future.

Rated 5 out of 5 stars

Barry Holder did an excellent job…

Barry Holder did an excellent job revoicing three recorders, a Mollenhauer Denner, a Moeck Stanesby and a Maarten modern alto. The turnaround was prompt and everything worked very smoothly.

8 June 2026
The Early Music Shop logo

Reply from The Early Music Shop

Thanks for sharing this, which we will pass on to Barry.

Rated 5 out of 5 stars

Super service

Super service, fast and safe delivery and quality recorder. Thank you very much.

8 October 2025
The Early Music Shop logo

Reply from The Early Music Shop

Lovely to hear this, thank you for sharing.

Rated 5 out of 5 stars

The staff were very helpful

The staff were very helpful, very clear about the product and the transporting of it and I was very happy when it arrived safely and on time. Thank you

29 May 2026
The Early Music Shop logo

Reply from The Early Music Shop

Thanks for letting us know, this is great feedback which will be shared with our team.

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