Earls Restaurants Reviews 7

Very disappointing. Scammers
Be careful when dealing with Earl’s Restaurant.
I was given a Gift Card of $100 from an amazing person. Just recently my wife myself and my daughter went to Earl’s to have dinner and to use the Gift card at that time. We gave the server (Makayla) the gift card, as we sat down. She said that she would take the amount off of the bill. We had dinner and it was decent just not a lot of food on our plates. I usually don’t eat there because I find it very expensive. With the gift card it’s not so bad. When we received the bill I didn’t notice that she had not removed the gift card amount off of the bill. I noticed the next day when I was going though my credit card. I had been charged the full amount of the bill ($123.81). No problem right? I phoned the restaurant manger to have this resolved, and ask to have a refund of the $100 as they had my gift card at the store. He said they don’t under no circumstances give any refunds. The manger said they had the gift card in their safe and I could pick it up and use again for a future dinner or give it to somone else. Now I have to pay twice for very mediocre food ($123.81 the first time and $18.96 the second time). I asked him, if I had not seen that my credit card was overcharged what would happen to the gift card. He said that if it’s not pick up, then the server would get it. I guess Mikayla would get $100 extra tip. I called the head office and left a message which said they would contact me within 48 hours. I’m still waiting for that call, which was over three weeks ago. Maybe a lot of you like eating at Earl’s but just make sure that you aren’t over charged.

By far the most disappointing dining experience my party and I have had. I would not recommend Earls Brentwood for birthday celebrations or special occasions.

While I could detail everything that went wrong, I’ve already invested more time and money here than I’d like to. To summarize: our server was nearly non-existent after our food was served. We did not see her again until over an hour later, despite several dishes having issues. We waited patiently to flag her down, hoping to resolve things—but eventually gave up and simply asked for the bill. At that point, we decided to relocate to Earls Metrotown just to have dessert.

Unfortunately, the issues didn’t end there. I reached out via email to the assistant manager, Brendan, as requested—but never received a response. It’s now been two months with no follow-up.

Disappointing service, unresolved concerns, and poor communication. A truly unfortunate experience.

Went to Earls Test Kitchen 905 Hornby Street and the food was to die for omg, it was delicious and lots of it too also cocktails 🍸 was great. The atmosphere was good and all the staff looked like models. I would highly recommend Earls 👏👏

Great food, good atmosphere. Highly recommend the steak+sushi combo

Can’t comment on the food as we decided to leave. Seeing as we missed the happy hour by 17 seconds as we were told. They just missed us spending $$$$ with on diner.

It's all automated they told us. Stupidity over rides common sense and customer service here. Even after telling the manager.” Very sorry sir nothing I can do about it”

Never coming back!

The staff was friendly but the service itself needs improvement. Overall satisfied as first time customer.

I like great service. Food was delivered quickly & was tasty.The dessert menu offers only four dishes, so we decided for the best option for our weight.