eandejewellery.com Reviews 17

TERRIBLE customer service. Bracelet broke on the first day of wearing it and I emailed to advise asking for a refund (providing proof of purchase etc) they said I would have to go to a physical store which I had already advised I do not live close too. When I emailed again (3 times from seperate emails) I received no response. I will be escalating this to consumer ombudsman.

Really bad customer service and terrible quality. After my bracelet broke 3 months after the purchase, i asked for a discount to be able to buy a new one and not only they did not offer a discount but they took 1 month to answer me (only because i went to the shop and the lady prompted them to give me an answer). The materials they use for their products are very poor and after some use they either break, change the colour or rings open. I am very dissapointed for the way they treated me being a loyal customer and i will not buy there anymore.

I’m really disappointed. The bracelet broke the very first time I tried to put it on, and I still had to pay out of pocket to return it. For something so delicate, I expected better quality—and at the very least, a free return for a defective item. Definitely not the experience I was hoping for.

I have never had a worse experience at a jewelry company. I had purchased a pair of earrings in store Barcelona, and decided to put them on in the store before leaving. The pair I tried on were broken, and I didn’t want a different one than those. They only THEN informed me at that time (after purchase) that there is only exchanges, and no refunds, even for a broken pair of earrings. That was the first red flag, seeing how the customer has the right to know their policy up front. Next, I had also bought an initial necklace for 25€, and it broke right at the link the DAY AFTER, as I had already traveled to Rome. I emailed the company, and they responded saying I can only refund in store at the same branch, whereas I had already informed them I live in America and was only visiting. I spent 40€ on 2 items that broke WITHIN 2 DAYS of purchasing, one that was already broken in store. DO NOT shop here unless you want cheap jewelry sold expensively, you will absolutely not get a refund no matter the situation. Extremely dissatisfied, one again.

Absolutely shocking company.
Sell rubbish, inferior grade jewellery and don't respond to customers
Purchased a ring from Covent Garden broke within two hours.
Contacted through Instagram, replied that I could only return to London branch in person!
Wrote a negative review on their account, so their response was to remove the review and block me.
Will go through Citizens Advice to get my refund.
Their 'customer pledge' is a deluded, fictional joke.
AVOID at all cost.

Poor quality jewellery and non-existent customer service, do not waste your money. I have had several pieces break and when contacting customer service, either do not get a response or get told there is only a 30 days exchange/refund policy. Waste of money

I purchased a beautiful ring from their London store and within 4 weeks it’s lost 2 stones and the gold has rubbed off. Disappointed with my purchase

Purchased a beautiful sterling silver ring with 3 opals. One fell out within 6 hrs of purchase. I flew home the next day and contacted customer service. They said they only offer exchanges in store. I live across the world. Disappointing customer service, and poor quality jewellery.

I placed an order and was under the impression it would take 2-3 working days as that is what the website said. 5 days had passed and I did not receive my delivery so I emailed where I received no response. I emailed 4 more times over the course of the next week where I was informed I would be contacted within 1-2 working days. I was not contacted. Eventually, 3 weeks after I placed my order I received a response from e and e saying they could not locate my parcel and would be issuing me a refund. I’m thankful for the refund however just an update on the situation would have been much more helpful throughout. However I’m still very upset I did not receive this gift.

Bought some earrings. Wore them the first time - hinge was loose and kept falling out. Contacted them in multiple formats,including calls to shop. All messages and emails were ignored. After I explained on the phone they hung up on me. Avoid!

Ordered a necklace almost two weeks ago as a birthday gift on 2-3 day delivery. It has not arrived and tracking still says it’s ‘being processed’ I’ve had no reply to 3 emails and messages on social media platforms. One phone number I’ve found doesn’t work. Terrible service. So frustrating.

I bought a necklace while in London.
When wearing it for the fourth time, it broke.
I tried e-mailing them and sent a message through instagram. They never responded, not even with a confirmation of receiving my message.
For a £45 necklace, I think the quality is very poor. The service as well.

E&E did not dispatch all items in my order. I emailed them however they have failed to respond. Furthermore, it is not possible to contact them via telephone as they do not have a telephone number. Extremely frustrating for paying customers.

Awful late delivery stone missing when received no response to several emails AVOID

We got Awesome Fashion Jewellaries and Bracelets for Women in London. I Recommend everyone to Use EandEjewellary.com