e-Surgery & EVARO Reviews 9,854

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 3,439 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the service as excellent, highlighting its speed and efficiency from ordering to delivery, which often arrives promptly. Many appreciate the smooth and easy process, especially when needing urgent medication and finding it difficult to access traditional healthcare. The delivery service is consistently noted for being fast, reliable, and well-packaged, with some products arriving with ice packs to maintain proper temperature. However, some customers also noted issues with delivery delays, with orders not arriving as quickly as advertised or expected. There were also instances of incorrect deliveries, missing parcels, or problems with order processing, including subscriptions being put on hold or payment issues for free orders.

What people talk about most

Service

Consumers find service to be positive, with many reviewers expressing satisfaction with the prompt, quick,... See more

Delivery service

Reviewers frequently express satisfaction with the delivery service, highlighting its speed and reliability,... See more

Order

Users describe positive interactions with order, highlighting the ease and speed of the ordering process.... See more

Product

Customers consistently note ambiguous experiences with product, with some praising the quality and... See more

User experience

People report positive experiences with the user experience, highlighting the ease of use and quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely brilliant,,it worked great. I will let my friends and family know of this site. Thank you soooo much, I had pus seeping through my gums followed by blood, copious amounts, I requested an a... See more

Company replied

Rated 5 out of 5 stars

Really happy with the service. The price was very good compared to other places I checked, and the next day delivery was fast and reliable. My Mounjaro arrived well packaged with ice packs to keep it... See more

Company replied

Rated 5 out of 5 stars

Very quick service, the exact correct medication which resulted in a speedy recovery. Thankyou so so much. This service is invaluable to us, something wonderful and professional to rely on at our time... See more

Company replied

Rated 5 out of 5 stars

They seem to be very professional. If you need medication which doesn't necessarily need your GP, they are a good choice, it seems. They are also quite fast. Of course, if you want something that req... See more

Company replied


Company details

  1. Online Pharmacy
  2. Doctor
  3. Women's Health Clinic
  4. Online Prescription Medication Vendor
  5. Pharmacy
  6. STD Clinic

Written by the company

e-Surgery is an online Doctor & Pharmacy focused on sustainability in healthcare.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

10K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

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Rated 5 out of 5 stars

Excellent service

15 May 2026
Unprompted review
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hi Tracey,

Thank you so much for taking the time to review our service and thank you for the kind feedback!

Kind regards,

Bradley
The e-Surgery Team

Rated 5 out of 5 stars

Absolutely fantastic ordering was quick…

Absolutely fantastic ordering was quick and simple highly recommended will order again

31 May 2026
Unprompted review
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hi Shaun,

We are so happy you found ordering quick and simple! We appreciate your high recommendation and look forward to your next order.

Kind regards,

Bradley
The e-Surgery Team

Rated 5 out of 5 stars

Excellent service

Excellent service, very quick & easy to order after the online consultation. Lifesaver for getting me antibiotics for a tooth infection which has thankfully cleared up. Thank god these services are available as trying to get a dental appointment was “painful” itself.

21 May 2026
Unprompted review
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hi Amanda,

We're happy to hear our service was quick and easy for you, especially in helping with your tooth infection. We appreciate your feedback on the challenges of getting dental appointments and are glad our service could be a lifesaver. Thank you for sharing your experience.

Kind regards,

Bradley
The e-Surgery Team

Rated 5 out of 5 stars

Easy to order and quick delivery

Easy to order and quick delivery . Lots support

24 May 2026
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hi Andrea,

We're delighted you found ordering easy and delivery quick. We appreciate your support!

Kind regards,

Bradley
The e-Surgery Team

Rated 5 out of 5 stars

Great service

Great service

24 May 2026
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hi,

Thank you for taking the time to review our service!

Kind regards,

Bradley
The e-Surgery Team

Rated 5 out of 5 stars

Easy ordering and quick delivery

Easy ordering and quick delivery

24 May 2026
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hi,

We're so happy ordering was easy and delivery was quick. We appreciate your positive feedback!

Kind regards,

Bradley
The e-Surgery Team

Rated 5 out of 5 stars

Totally Professional and Excellent…

Totally Professional and Excellent Customer Service

22 May 2026
Unprompted review
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hi John,

We're glad you experienced our professional service and excellent customer care. Thank you for your feedback!

Kind regards,

Bradley
The e-Surgery Team

Rated 5 out of 5 stars

Good communication

Good communication. Quick delivery. Very thorough.

30 May 2026
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hi Alison,

We're so glad you had a positive experience with our communication and quick delivery. Thank you for your kind words!

Kind regards,

Bradley
The e-Surgery Team

Rated 5 out of 5 stars

Prompt delivery and great to actually…

Prompt delivery and great to actually speak with someone on customer services.

30 May 2026
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hi Celia,

We're delighted to hear you received prompt delivery and appreciate your positive feedback about our customer service.

Kind regards,

Bradley
The e-Surgery Team

Rated 5 out of 5 stars

Honestly

Honestly, top people at this place. They did an initial check, questions etc, all online. I got the antibiotics the next morning. Tooth pain was unbearable, but now all gone. I wanted to hug these people, send flowers, invite to my home, everything........Honestly, I can't thank them enough.

Obviously, it is also important to follow the other steps (aftercare); go see doctor/dentist etc.

12 May 2026
Unprompted review
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hi Nuhu,

We are so happy to hear we could provide such prompt and effective relief for your tooth pain. Thank you for sharing your wonderful experience and for your kind words. We appreciate your positive feedback!

Kind regards,

Bradley
The e-Surgery Team

Rated 5 out of 5 stars

Very quick and easy service.

Very quick and easy service.

30 May 2026
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hi,

We appreciate your positive feedback! We are pleased our service was quick and easy.

Kind regards,

Bradley
The e-Surgery Team

Rated 5 out of 5 stars

fast and efficent

easy, fast and very quick delivery after a few medical questions. I will be recommending to family and friends. Thank you for a brilliant service! *****

29 May 2026
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hi James,

We're so happy to hear our service was easy, fast, and had very quick delivery. We appreciate your recommendation to family and friends!

Kind regards,

Bradley
The e-Surgery Team

Rated 5 out of 5 stars

Quick and efficient service

Quick and efficient service. Order arrived promptly

30 May 2026
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hi Kathleen,

We're glad to hear your order arrived promptly and you received efficient service. Thank you!

Kind regards,

Bradley
The e-Surgery Team

Rated 5 out of 5 stars

Good service

30 May 2026
Unprompted review
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hi Lisa,

Thank you for taking the time to review our service. It is really appreciated!

Kind regards,

Bradley
The e-Surgery Team

Rated 5 out of 5 stars

Staff helpful quick service when Gp’s…

Staff helpful quick service when Gp’s and dentists not available. I’m so grateful for this service

30 May 2026
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hi,

We're so glad our service could assist you when you needed it most. Thank you for your kind words; we truly appreciate your feedback.

Kind regards,

Bradley
The e-Surgery Team

Rated 1 out of 5 stars

They take your money before deciding if you can have item…

After going through a longwinded questionnaire I was allowed to purchase required medication. However, after checking status today, Saturday morning. I was shocked to see an awaiting decision sign. After going through chatbot,apparently my medication is not available. So I rang for a refund, of course they are closed for weekend. I don't call this very good business practice. Their bottom line must be on the floor

30 May 2026
Unprompted review
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hello,

Thank you for taking the time to leave your review, and I’m sorry to hear your experience has left you feeling frustrated.

I do want to gently clarify a couple of points — our consultation process is an essential part of ensuring that treatments are clinically safe and suitable for each patient, and typically only takes around 2 minutes to complete.

Having looked into your case, I can see that we emailed you requesting some further information before your order could be processed — unfortunately we are unable to dispatch medication until any outstanding queries have been resolved, and we do outline within the consultation that orders may occasionally be placed on hold for this reason.

I’m also unable to locate any live chat interaction or any communication advising that your item was unavailable, so I’m sorry if there has been any confusion there.

I can confirm that your refund has been processed as requested, and I’m sorry that we were unable to fulfil your order on this occasion.

We do hope you’ll give us another opportunity in the future, and please don’t hesitate to get in touch if there is anything further we can help with.]

Kind regards,
Hannah, Patient Success Team Lead at e-surgery

Rated 5 out of 5 stars

The app was very easy to use and…

The app was very easy to use and received the goods very quickly in good condition

23 May 2026
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hi Michael,

We're delighted our app was easy to use and that your goods arrived quickly and in good condition. Thank you for your feedback!

Kind regards,

Bradley
The e-Surgery Team

Rated 5 out of 5 stars

Have used e-surgery on numerous…

Have used e-surgery on numerous occasions. The consultation questionnaire is a bit over the top just for paracetamol, but apart from that would keep using. Delivery is quick.

22 May 2026
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hi Joan,

We appreciate your continued trust in us. We acknowledge your feedback regarding the questionnaire and are reviewing it for improvements. We're glad delivery is quick.

Kind regards,

Bradley
The e-Surgery Team

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