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Review summary

Created with AI, based on recent reviews

Evaluating 804 reviews, reviewers had a great experience with this company. Customers frequently highlight the excellent customer service, noting that representatives are responsive, helpful, and professional in addressing issues. Many appreciate the quick response times and the ease of using the service, especially when redeeming rewards. People find the surveys meaningful and enjoy the variety of rewards offered. However, some people were dissatisfied with the user experience, particularly when spending significant time on surveys only to be disqualified or encounter glitches. A few other people also felt that their accounts were suspended without clear explanations, leading to a loss of accumulated points.

What people talk about most

User experience

Reviewers mention ambiguous feedback about user experience. Many customers appreciate the ease of use,... See more

Customer service

Customers had ambiguous experiences with customer service. Many reviewers praised the customer service,... See more

Response time

Consumers generally express satisfaction with response times. Many reviewers highlight quick and professional... See more

Website

People report ambiguous experiences with the website. While some customers praise its ease of use, the... See more

Service

Customers consistently note ambiguous experiences with service. Many reviewers praise the service for being... See more

Reviews shaping this summary

Rated 4 out of 5 stars

eRewards is a great way to make extra money and their customer service is great. It can take some time to build up enough to get rewards but once you get started, you can keep a good balance going to... See more

Rated 4 out of 5 stars

E-rewards compares favorably with Sproutful when it comes to wasting your time on a survey. E-rewards almost always allows you to finish a survey, and when it does disqualify you, it's early on in the... See more

Rated 4 out of 5 stars

Overall I believe E-Rewards customer service is very good. Only once or twice in over 10 years that a request for a reward that was 90% finished was turned down. I have read numerous reviews and I bel... See more

Rated 5 out of 5 stars

E Rewards has been very easy to work with when I run into a problem. On occasion I do one of their surveys and towards the end of survey there's a glitch and I'm out of the survey and cannot finish it... See more


Company details

  1. Market Researcher
  2. Affiliate Marketing Service
  3. Surveyor

Written by the company

Earn Rewards for your opinions with e-Rewards, the largest global, by-invitation-only online survey community.


Contact info

  • 5800 Tennyson Pkwy # 600, 75024, Plano, United States

  • e-rewards.com

4.0

Great

TrustScore 4 out of 5

9K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good people@

Their clients frequently are less than honorable (or, to be charitable, less than competent), but the E-R people always come through. I've been doing their surveys for over a decade and will continue to do so.

20 April 2026
Unprompted review
Rated 5 out of 5 stars

Easy Peasy

This was a very easy way to receive and print out a gift card. They make it so easy. I contacted customer service and they got back to me immediately. Super response!! I am happy to use this Co.

22 April 2026
Unprompted review
Rated 5 out of 5 stars

Good way to earn rewards

Good way to earn rewards. If and when there is a problem the service is fast and efficient to resolve. Excellent experience!

22 April 2026
Unprompted review
Rated 5 out of 5 stars

I only do surveys since day 1 here

I only do surveys since day 1 here , I love it. It not only has very informative surveys, which I learn about the subjects of the survey. I also have fun doing them. Great E rewards love it

21 April 2026
Unprompted review
Rated 5 out of 5 stars

Surveys

I am not pressured to take any of the surveys, I choose which ones I wish to complete. My experience with the rewards has been very much to my liking.

20 April 2026
Unprompted review
Rated 3 out of 5 stars

Asking about a specific survey (by…bot reply??

Asking about a specific survey (by survey numbers), and the rep is telling me why they can't give me the points for that survey. Not asking about points, asking if there is a problem with that almost daily survey about TV watching & associated commercials (poprewards).

19 April 2026
Unprompted review
Rated 2 out of 5 stars

I frequently will complete 70% plus of…

I frequently will complete 70% plus of a survey before being told I don't qualify. That means I may have spent 20-30 mins and only get the "partial credit" which is typically about 1/10. Plus the estimated time for taking surveys is about half of actual so your points earned are woefully less "per hour" than indicated. It feels like a scam.

20 April 2026
Unprompted review
Rated 4 out of 5 stars

Something fun to do

It's usually fun to take the surveys. Sometimes it's frustrating to spend a long time answering questions just to be told I'm not qualified. The rewards help me to get e-gift cards which I almost always use for my over-the-counter medications that are expensive. Customer service is good.

18 April 2026
Unprompted review
Rated 1 out of 5 stars

SCAM!!!

My experience is nothing new (others have writtn about it here already). I have been a member (Canada) for about 8 years. Recently they just stopped sending me the offers. When I asked - the answer was: "Your account has been stopped by our system due to account violations and the ultimate decision to permanently suspend your account has been made by our Accounts Department.
Right now, we are not able to provide specific details in relation to a case as it may compromise our internal security system processes." I am positive I had not comitted any "violations" and they, of course would not explain! On top of it I am now not able to use my collected before e-rewards points (more than 70!)...

6 April 2026
Unprompted review
Rated 1 out of 5 stars

E-Rewards is a waste of your time

E-Rewards used to be good. They changed their reward system a little while ago and now it is very difficult to make enough points to get gift cards. Now they require you to verify your identity before they'll let you get your earned gift card. It's a company whose sole mission is to sell our information and now they want to get my identity and important documents to verify that??? No thanks.
Run away from them. Far, far away.

16 April 2026
Unprompted review
Rated 5 out of 5 stars

e-Rewards comes through again!…

Occasionally I am closed out at the end of a survey and told "sorry you don't qualify. When I verify my experience with photos e-Rewards has always been very generous and rewarded my the whole or partial point credit!! Yeah!

14 April 2026
Unprompted review

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