E-Go Bike Reviews 395

I don’t really do reviews,, but I’m feeling this guy deserves one,, I’ve a e-go Olympus bike, a very strong built bike I may say. Well I had a error 10 code. I was at my wits end struggling to fix my bike. Glen helped me solve my problem. The guy is a friendly and patient chap who went out of is way to help me. I personally would recommend this company if your looking to purchase an E Bike as they are exceptionally helpful and knowledgeable. Thanks Glen.

So I purchased a bike through this company and on the first ride, the tyre inner tube came out of the wheel and off of the rim. I’ve rode many electric bikes and never experienced this, thus I wanted to send it back to them. It has since been a load of trouble organising this and now I’m being told I could be charged a minimum of 10 percent to return a bike that’s not made very well clearly. I will update my review depending on how the return goes. The bike is in perfect condition and was rode only once so let’s see how much they try to charge me for this when all is said and done.

Excellent personal service. Helpful and speedy delivery. Very happy with my E-Go bike the Max +, although it is quite heavy to handle! Great company to deal with and highly recommended.

Great bike and great customer service
Glen was very helpful
I would recommend the e go electric bikes done over 40000 miles on my e go lite* bike and still going strong purchase the e go carbon bike and is a amazing bike too

Excellent online 5* service from Glenn before, during and after my purchase. Very quick, friendly with good and helpful advice.
Delivery was also very quick.
The bike - a Lite+ - was very easy to set up. It is good value, good to look at and good to ride.
I'm very happy with my choice.

Absolutely fantastic bike, even better than I expected, very easy to ride and very easy to fold for storage in a small space and the service I received from e-go bike has been outstanding.

Super friendly, helpful and speedy delivery. Thanks

Met Glen down at the E bike festival, was very thorough throughout the process, great bike, demonstrated it well. Overall very pleased with the purchase highly recommend.

Very helpful and knowledgeable

Great communication, speedy delivery, great product, very happy wife

Thank you

Very happy with my new bike!
Buying was a good experience all round, very helpful friendly staff and super speedy delivery! Would recommend this company

Great service -Glenn cares about customers (not found customer service as good).

First time of contact a long time ago saddle post lock fell out - Glenn explained I had not fitted properly (he was right) sent replacement FOC,

Now this week battery failing (4 years, Being honest probably not been stored by me great) - went to buy a new one and Glenn stopped me and tried to help me avoid buying one by getting me to do a few checks first - could have so easily said just buy one - customer service first not profit 😀

Anyway I do need one.

He is super quick to come back, super helpful and happy to give advice.

Product great, service exceptional

Really well made bike.

Customer service is also really good with the live chat.

I would really like to see a lot more in depth videos for each bike on YouTube (how to adjust + change parts and look after your bike etc…)

Really pleased with the product. Excellent communication during the ordering process and prompt delivery.

Contacted customer service with a question about a replacement screen and was incredibly helpful. Answered the query and walked through the replacement process as well as confirmed it could be shipped same day - amazing service!

Superb quality bikes and quick delivery. Glenn has been so helpful and responsive in sorting us out with the right bikes we need. Would not hesitate to recommend E-go Bikes. Thanks Glenn!

The website in the purchase was very easy. Glenn Russell sent emails of delivery date which was extremely fast and other information.
The only negative thing was using my Visa card I unfortunately also selected the Klarna purchasing method which confused me I put in my card details twice? I am really happy with my purchase.

Great bike & company. I've had the bike for 3yrs & it's required very few repairs/parts but when it has E-Go Bike Co have quickly, professionally sorted me out. They are very fast to respond to emails/phone messages, & fast to order kit if its needed.
A very good company.

Really good website that listed all the tech specs in a clear and concise way. Great pricing and quick communication when required. Vv recommend .

In the spirit of honesty I want to explain my experience when purchasing the Lite+ & accessories.

Purchases:
I purchased a Lite+ with puncture proof tyres, a large seat, a bike rack& saddle bag.

Negative comment:
I do wish there were slightly more instructions, i accidentally damaged a nutt thinking it needed to be loosened, as I couldn’t loosen the handle bars. But this damaged caused was my fault.

Positive comments:
I can report I am very happy with everything. I did purchase the extra bits listed above after reading some reviews about the seat being hard and the puncture proof tyres are fairly cheap, so it’s worth the peice of mind. So far I can report the goods are great, the customer service was beyond good, and I am very happy with my purchase.