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e-Careers LtdReviews 

15,159
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 401 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Customer service is frequently highlighted as exceptional, with many people appreciating the personalized, understanding approach and quick response times. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, from enrollment to course navigation. However, some people were dissatisfied with the customer service, mentioning issues with communication or slow replies. A few other people also felt that the courses were not useful, or that the learning platform had technical glitches, such as repetitive introductory videos.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their helpfulness, professionalism,... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the helpfulness, politeness, and... See more

User experience

Reviewers mention positive feedback about user experience, with many finding the platform easy to manage and... See more

Service

Consumers find service to be positive, with many reviewers praising the helpful and quick responses received.... See more

Response time

Reviewers highlight positive aspects of response time, with many customers praising the quick and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a very calm and informative conversation, all my questions were answered respectfully and my concerns have lessened greatly, I'm so glad I reached out and can moved forward on my course with a c... See more

Company replied

Rated 5 out of 5 stars

I’m a new student and initially felt quite confused. I wasn’t sure how to navigate the AAT website or use the eCareers platform. However, Piyush Chowdhari, the customer executive, was incredibly hel... See more

Company replied

Rated 5 out of 5 stars

Found the process of enrolling extremely easy for my CIPD level 5. Luke was very helpful and made sure I had the best deal available, which helped, as this is completely self funded. Luke answered all... See more

Company replied

Rated 5 out of 5 stars

My query was understood and adequate answers provided clearly. Clear guidance was provided. At one point I was transferred to another department but all advisers were busy. Adviser called back later... See more

Company replied



Company details

  1. Career and Education Provider

About e-Careers Ltd

Written by the company

At e-Careers, we are dedicated to transforming the training industry with our innovative solutions that create professional growth and economic progress. Our mission is to make learning accessible and impactful, closing the skill gap in today’s fast-changing world.

Since 2011, we have led the way in delivering online training supporting a wide range of learners from across the globe.

Our diverse portfolio of online instructor-led and self-paced courses includes, accredited courses, skills bootcamps, work-experience programs, and government-funded apprenticeships, all designed to support career growth and workforce development.

Driven by technology and innovation, we create affordable, engaging, and effective online training to help shape brighter futures.

Each year, thousands of learners, businesses, and educational partners trust us to enhance their skills and opportunities.


Categories

Join a community of over 630,000 who have relied on e-Careers to achieve career success, whether you’re advancing your own career or developing your team.

Why We Exist

Written by the company

Our Purpose
A platform to help change lives for good.
Our Vision
Empowering the world through pioneering solutions designed to create careers and bridge the global skills gap.
Our Mission
Continuous innovation in upskilling on a mass scale.

Why Choose e-Careers

Why every year, thousands choose e-Careers

e-Careers is a recognised leader in online professional qualifications with over a decade of experience, serving a global community of more than 630,000 individuals and businesses.

Renowned for our commitment to quality, e-Careers has received multiple awards and industry nominations for its dedication to upskilling.

Collaborating with over 50 strategic partners, including colleges, universities, trade unions, and government bodies, we have solidified our reputation as a trusted global training provider.

With an "Excellent" rating on Trustpilot, e-Careers ensures quality through courses designed and delivered by acclaimed tutors with both industry and academic expertise. Each program is meticulously developed in-house, emphasising innovation and relevance.

Our students benefit from one some of the highest pass rates in the industry, gaining employer-sought skills backed by internationally recognised certifications.

Affordability and accessibility are core to e-Careers’ mission. Flexible 0% interest finance plans and a price match guarantee make high-quality training attainable for all. Transparent pricing with VAT included ensures no hidden costs.

Learning is entirely flexible, with courses accessible anywhere, via a state-of-the-art online platform compatible with all devices.

In addition to exceptional training, e-Careers supports students with free career services, exclusive Totum Pro student discounts, and referral rewards.

With a focus on empowering learners, e-Careers combines expertise, innovation, and affordability to deliver unmatched value and impact in professional education.

Contact info

4.8

Excellent

TrustScore 5 out of 5

15K reviews

5-star
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1-star

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4.8

All reviews

(15,159)

367 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Despite an original blip

Despite an original blip, e-careers redeemed themselves by providing everything that was promised, along with zero interest payment scheme.
Thank you

16 March 2026
e-Careers Ltd logo

Reply from e-Careers Ltd

Hello Adrian,

We're happy to hear that we could meet your expectations and provide the service that was promised, along with the payment scheme. Thank you for your feedback.

Kind regards,
The e-Careers team.

Rated 5 out of 5 stars

Impressive Customer Service.

Very friendly and informative Consultant who helped me choose the correct course for my needs. Had an issue registering with AAT so contacted E-Careers who very quickly called me and sent a step by step instructional email which sorted my problem.

17 March 2026
e-Careers Ltd logo

Reply from e-Careers Ltd

Hello Dion,

We're happy to hear that the consultant was helpful in choosing the right course. We're also glad that we could quickly resolve your registration issue with clear instructions. Thank you for your positive feedback.

Kind regards,
The e-Careers team.

Rated 5 out of 5 stars

Cheers to Piyush

Thanks to Piyush for being clear, polite, and knowledge in the queries I had.

19 March 2026
Unprompted review
e-Careers Ltd logo

Reply from e-Careers Ltd

Hello Lou,

We are happy to hear that you found the assistance you received to be clear, polite, and knowledgeable. Thank you for your positive feedback!

Kind regards,
The e-Careers team.

Rated 4 out of 5 stars

Finally I got the course for good…

Finally I got the course for good price.
AAT level 4 extension.

17 March 2026
e-Careers Ltd logo

Reply from e-Careers Ltd

Hello Banusha,

We're happy to hear that you got the AAT level 4 extension course at a good price! Thank you for sharing your positive experience with us.

Kind regards,
The e-Careers team.

Rated 5 out of 5 stars

Excellent

Excellent!

18 March 2026
e-Careers Ltd logo

Reply from e-Careers Ltd

Hello Aglaia,

Thank you for being a part of our journey — we’re excited to continue serving you even better!

Kind regards,
The e-Careers team.

Rated 5 out of 5 stars

Excellent support and quick resolution

Piyush was professional, responsive, and addressed my query promptly. He took the time to understand the issue in detail and provided clear guidance, ensuring everything was resolved thoroughly. I really appreciated the timely communication and the support provided throughout the process.

18 March 2026
Unprompted review
e-Careers Ltd logo

Reply from e-Careers Ltd

Hello Kes,

We're happy to hear that the support you received was helpful! We appreciate you mentioning the clear guidance and timely communication. Thank you for your positive feedback.

Kind regards,
The e-Careers team.

Rated 5 out of 5 stars

CIPD course sign up

Spoke with James Myers and signed up for my level 5 CIPD qualification. He was really informative and helpful. Cannot wait to start learning once my current level 3 qualification has been processed by CIPD.

13 March 2026
Unprompted review
e-Careers Ltd logo

Reply from e-Careers Ltd

Hello Lauren,

We're happy to hear that you found the information helpful during your interaction. We appreciate your feedback and are excited for you to begin your level 5 CIPD qualification after processing.

Kind regards,
The e-Careers team.

Rated 5 out of 5 stars

Great Start to my Learning

I got a call back within hours of my enquiry. James was great to chat with fully informative of my options,after we spoke at length, he emailed the options we had discussed in detail. I arranged a call back the following day, in which he promptly did call back, and I was all signed upand ready to go within 15 minuites. Thankyou

12 March 2026
e-Careers Ltd logo

Reply from e-Careers Ltd

Hello Tracy,

We're happy to hear that you had such a positive experience! It's great to know that the prompt callback, informative discussions, and efficient sign-up process met your expectations. We appreciate you taking the time to share your feedback.

Kind regards,
The e-Careers team.

Rated 5 out of 5 stars

Awesome

Satisfactory

14 March 2026
e-Careers Ltd logo

Reply from e-Careers Ltd

Hello there,

Thank you for being a part of our journey — we’re excited to continue serving you even better!

Kind regards,
The e-Careers team.

Rated 5 out of 5 stars

I had a call today from James Myres who…

I had a call today from James Myres who honestly gave me the best experience, I was just looking around to start my AAT qualification and he helped me choose which one to study and went through absolutely everything with no rush. Thank you so much

11 March 2026
Unprompted review
e-Careers Ltd logo

Reply from e-Careers Ltd

Hi Elvijus

We're happy to hear that you had such a helpful experience. We appreciate you taking the time to share your positive feedback regarding the assistance you received in choosing your AAT qualification.

Kind regards,
The e-Careers Team

Rated 5 out of 5 stars

Amazing customer service

Amazing, quick, thoughtful customer service. Really felt heard and cared for with my enquiries and discussing my access needs.

10 March 2026
e-Careers Ltd logo

Reply from e-Careers Ltd

Hello Amy,

We're happy to hear that you felt heard and cared for! It's wonderful to know our customer service was quick, thoughtful, and met your access needs. Thanks for your feedback.

Kind regards,
The e-Careers Team

Rated 1 out of 5 stars

◇°●■•

Everytime, I read up on here ,there us always a problem with confirming an interest ( decade ,or year after year)!
Now I m interested in other fields of interest, rather than pinned down by some live, big gub that truly doesn't understand, customer service!

14 August 2025
Unprompted review
e-Careers Ltd logo

Reply from e-Careers Ltd

Hello Tracey,

Thank you for sharing your feedback with us. We truly appreciate you taking the time to reach out.

Unfortunately, we’re currently unable to locate your account with the information available. To help us assist you further, could you please share your contact number and registered email address?
We also request you to kindly send these details to cs@e-Careers.com, and our support team will be happy to look into this and assist you promptly.

We look forward to resolving this for you soon. Thank you for your patience!

Kind regards,
The e-Careers team.

Rated 5 out of 5 stars

Very helpful

Piyush was very quick and efficient when answering my question.

9 March 2026
Unprompted review
e-Careers Ltd logo

Reply from e-Careers Ltd

Hello Natalie,

We're happy to hear that our team member provided you with quick and efficient support. We appreciate your positive feedback!

Kind regards,
The e-Careers Team

Rated 5 out of 5 stars

Sign up and customer care has been good…

Sign up and customer care has been good so far.
Piyush was very quick to respond and help.

9 March 2026
Unprompted review
e-Careers Ltd logo

Reply from e-Careers Ltd

Hello there,

We're happy to hear that your sign-up and customer care experiences have been positive. We appreciate you mentioning the quick support you received.

Kind regards,
The e-Careers Team

Rated 5 out of 5 stars

Great experience with Piyush

Great experience with Piyush, answering my question and helping me sort out my issue.

9 March 2026
Unprompted review
e-Careers Ltd logo

Reply from e-Careers Ltd

Hello Bella,

We're happy to hear that our assistance resolved your issue and answered your question. We appreciate your positive feedback and your time.

Kind regards,
The e-Careers Team

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