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Dynamo Fitness Reviews 

766
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 450 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional customer service, helpfulness, and extensive knowledge of the products. Many people highlight the high quality of the equipment and the overall value for money, making their purchases satisfying. The service, including delivery and installation, is frequently described as smooth, efficient, and hassle-free, contributing to a positive purchasing journey. However, some customers expressed dissatisfaction with after-sales support, citing issues like lack of follow-up, misleading information about product inclusions, and poor installation practices. A few other people also felt that there were issues with refunds for products and that customer service was unsatisfactory in those instances.

What people talk about most

Staff

Clients share positive opinions on staff, consistently describing them as professional, friendly, and very... See more

Product

Reviewers mention positive feedback about product quality, with many expressing satisfaction with their... See more

Service

Customers had positive experiences with service, often highlighting the helpfulness and efficiency of the... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting friendly, helpful, and... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the superior and excellent quality of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a fantastic experience purchasing the Impact Fitness MF10 Multi‑Trainer with Adjustable Bench. A huge thank you to Chanson at the Yagoona centre, whose customer service was exceptional. Nothing... See more

Company replied

Rated 5 out of 5 stars

This is my second time purchasing from Dynamo. My first experience was with Vamsi, and most recently I worked with Sam. Both provided excellent service and made the process smooth and hassle-free. Yo... See more

Company replied

Rated 5 out of 5 stars

Went in to the Preston store looking for an exercise bike for home. Originally looking at a wind bike but after trying out and having some discussions with the staff on what I wanted to achieve ended... See more

Company replied

Rated 5 out of 5 stars

Great customer service from seven hills store. Team was very honest and helpful throughout purchasing equiptment suited to my needs. Delivery/pickup was a breeze. Equiptment was good quality. Highly r... See more

Company replied


Company details

  1. Fitness Equipment Store
  2. Fitness Equipment Wholesaler
  3. Gym
  4. Health Consultant
  5. Pilates Studio
  6. Sporting Goods Store

Written by the company

Are you searching for great quality gym and fitness equipment at great prices? Then look no further! Dynamo Fitness is a premier provider of quality fitness equipment in Australia, with stores in Melbourne, Sydney, Brisbane, Perth and Adelaide. Back in 2012, we began as a small family-owned business, based in Perth, and have since grown to expand to have multiple stores Australia wide. Our fitness equipment megastores are conveniently located in Keysborough, Somerton, Truganina, Preston, Seven Hills, Yagoona, Brendale, MacGregor, Gold Coast, St Marys, Holden Hill, Malaga, Success and Osborne Park have a wide range of fitness equipment on display. We have everything from cardio equipment, to boxing equipment, home gyms, free weights, and functional trainers, plus much more! Catering for both commercial and home users, we have something to suit the most avid gym goers, fitness enthusiasts and even those just starting out their fitness journey. Our experienced and knowledgeable team is always on hand to provide professional advice on the best equipment for your exercise and fitness goals too.

Our Delivery Promise

Get Your Fitness Equipment Sooner

Get Your Fitness Equipment Sooner
All products which are in stock will be dispatched within 5 to 7 business days.

Contact info

4.9

Excellent

TrustScore 5 out of 5

766 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 28% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.9

All reviews

(766)

438 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quality Fitness Equipment

We have made 2 separate purchases, in setting a gym at home. Both purchases were easy to order online and delivered on time as expected. There was an issue with 1 of our purchases and this was handled and resolved quickly. We found Dynamo Fitness Staff to value their commitment to both Quality of Equipment and Customer Care.
We recommend this Company.

10 April 2026
Unprompted review
Dynamo Fitness logo

Reply from Dynamo Fitness

Hi Connie,

We truly appreciate your continued support and kind feedback. It’s great to hear both purchases went smoothly and that our team was able to quickly assist when an issue arose. Providing quality equipment and excellent customer care is very important to us, so your recommendation means a lot.

Best regards,
Dynamo Fitness Equipment

Rated 5 out of 5 stars

Great service at Dynamo Keysborough

The whole experience from walking in the door of Dynamo Fitness to having my gym equipment delivered was a great and welcoming experience. Pablo assisted us throughout and he was amazing, genuine and friendly. I highly recommend Dubai Keysborough to anyone. The equipment arrived well packed and is great quality.

18 April 2026
Dynamo Fitness logo

Reply from Dynamo Fitness

Hi Graham,

Thank you for sharing your experience with us! We’re delighted to hear everything from your visit to delivery went smoothly and made you feel welcome. We’ll be sure to pass your compliments on to Pablo. Enjoy your new equipment and thank you again for your support!

Best regards,
Dynamo Fitness Equipment

Rated 5 out of 5 stars

Poor communication and the delivery…

Poor communication and the delivery person not helpful at all.

20 April 2026
Dynamo Fitness logo

Reply from Dynamo Fitness

Hi Maria,

Thank you for your feedback. We’re sorry to hear that your experience with our communication and delivery service didn’t meet expectations. This isn’t the level of service we aim to provide, and we appreciate you bringing it to our attention. We’ll be reviewing this with our team to make improvements. If you’re open to it, please feel free to reach out so we can address your concerns directly.

Best regards,
Dynamo Fitness Equipment

Rated 5 out of 5 stars

Great service and knowledgeable staff.

Great service and knowledgeable staff.

28 April 2026
Unprompted review
Dynamo Fitness logo

Reply from Dynamo Fitness

Hi Frank,

Thanks for your kind words! We’re really pleased to hear you had a great experience with our service and found our team knowledgeable. We appreciate your support and hope to see you again soon.

Best regards,
Dynamo Fitness Equipment

Rated 5 out of 5 stars

Great product and customer service

Great product, customer service and quick delivery time.

27 April 2026
Dynamo Fitness logo

Reply from Dynamo Fitness

Hi Michelle,

Thanks for your great review! We’re delighted to hear you’re happy with the product, our customer service, and the quick delivery. We really appreciate your support and look forward to serving you again in the future.

Best regards,
Dynamo Fitness Equipment

Rated 5 out of 5 stars

AAA+++

Duncan was very helpful very knowledgeable.
He called me as soon as items were ready to collect.
Very good quality equipment very strong and sturdy and easy to put together

27 April 2026
Dynamo Fitness logo

Reply from Dynamo Fitness

Hi Rob,

Thanks so much for your great feedback! We’re glad to hear Duncan was helpful and knowledgeable and that he kept you updated when your items were ready. It’s also fantastic to know you’re happy with the quality and found everything strong, sturdy, and easy to assemble. We really appreciate your support and hope to help you again soon!

Best regards,
Dynamo Fitness Equipment

Rated 5 out of 5 stars

Great initial chat about product and…

Great initial chat about product and very quick service once I purchased .

27 April 2026
Unprompted review
Dynamo Fitness logo

Reply from Dynamo Fitness

Hi Domenic,

Thanks for your feedback! We’re glad you found the initial chat helpful and that everything moved quickly once you made your purchase. We appreciate your support and look forward to assisting you again in the future.

Best regards,
Dynamo Fitness Equipment

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Good prices.
I recommend them.

26 April 2026
Unprompted review
Dynamo Fitness logo

Reply from Dynamo Fitness

Hi Mohammad,

Thanks so much for your kind words! We’re really glad you had a great experience with our customer service and found our prices competitive. Your recommendation means a lot to us, and we look forward to helping you again soon.

Best regards,
Dynamo Fitness Equipment

Rated 5 out of 5 stars

Rhi was very friendly & helpful

Rhi was very friendly & helpful, quick with arranging a quote for a dumbbell & rack package to suit my needs. Price competitive.

23 April 2026
Unprompted review
Dynamo Fitness logo

Reply from Dynamo Fitness

Hi Mandy,

Thanks so much for your kind words! We’re glad to hear Rhi was able to help you quickly find the right dumbbell and rack package to suit your needs. It’s great to know you found our pricing competitive too. We really appreciate your support and look forward to helping you again in the future!

Best regards,
Dynamo Fitness Equipment

Rated 4 out of 5 stars

knowledge of the product

Action speaks louder than words.

15 April 2026
Dynamo Fitness logo

Reply from Dynamo Fitness

Hi Edwin,

Thank you for the feedback! We couldn’t agree more. Actions matter most. We’re glad we could deliver a service that lived up to your expectations and appreciate you taking the time to share your experience.

Best regards,
Dynamo Fitness Equipment

Rated 1 out of 5 stars

If I could give a zero I would.

If I could give a zero I would.

I bought from their store and after setting up our equipment, the products did not work as expected, we did everything we could to resolve it, but couldn’t.

When I requested to return the product, they refused, so eventually we agreed to take a replacement.

The same issue occurred, and still, the team refused us a refund, even though the product was in new condition and could absolutely be sold again.

Shocking customer service, would not recommend buying from them whatsoever.

10 April 2026
Unprompted review
Dynamo Fitness logo

Reply from Dynamo Fitness

Hi Jay,

Thank you for your feedback, we’re sorry to hear that your experience hasn’t met your expectations.

After you first raised the issue, we arranged a replacement to resolve it as quickly as possible. The new unit has been tested and is operating as intended. Regarding the straps getting stuck, this is typically resolved with a simple adjustment, especially when they’re not in use, and we’re always happy to assist with that if needed.

We genuinely value all customer feedback, as it helps us improve both our products and our service. In this case, as the replacement unit is functioning correctly, our team has followed the appropriate process regarding returns.

We do appreciate you sharing your concerns, and if there’s anything further we can do to assist or improve your experience, please feel free to reach out.

Rated 5 out of 5 stars

Very easy experience

Very helpful, quick to respond and a great price

20 April 2026
Dynamo Fitness logo

Reply from Dynamo Fitness

Hi Taylor,

We truly appreciate your thoughtful feedback! We’re delighted to hear that you found our service helpful, responsive, and competitively priced. Your support means a lot to us, and we look forward to assisting you again in the future.

Best regards,
Dynamo Fitness Equipment

Rated 5 out of 5 stars

Guys were very helpfull went all out…

Guys were very helpfull went all out for me and made things easy flow

20 April 2026
Unprompted review
Dynamo Fitness logo

Reply from Dynamo Fitness

Hi Jasaraha,

Thank you for sharing your positive experience. We’re glad to hear our team was able to support you effectively and make the process smooth and straightforward. We appreciate your kind words and look forward to assisting you again in the future.

Best regards,
Dynamo Fitness Equipment

Rated 5 out of 5 stars

Very good experience

Very good experience, being able to see and test exactly what we were buying at Seven Hills store made a big difference, great service, in stock, easy immediate pick-up, simple assembly. Solid product. All good!

16 April 2026
Dynamo Fitness logo

Reply from Dynamo Fitness

Hi Pierstonge,

We’re grateful for your kind words. We’re delighted to hear that your in-store experience made a meaningful difference and that you found the process smooth—from viewing and testing the product to immediate pick-up and assembly. It’s great to know you’re happy with both the service and the quality of the product. We truly appreciate your support and look forward to assisting you again in the future.

Best regards,
Dynamo Fitness Equipment

Rated 5 out of 5 stars

Nice experience...very helpful staff..

20 April 2026
Unprompted review
Dynamo Fitness logo

Reply from Dynamo Fitness

Hi Pragya,

Thank you for your feedback. We’re pleased to hear you had a positive experience and found our team helpful. We appreciate your support and look forward to welcoming you again soon.

Best regards,
Dynamo Fitness Equipment

Rated 5 out of 5 stars

Bought cbt pro 90 functional trainer

Bought cbt pro 90 functional trainer, great machine, very happy. Gym for 20 plus yrs and this machine does everything u need and quality made. Duncan at brendale store was most helpful, 1000 questions and tried out showroom trainer out for hours.🤣
Turnaround was amazing, pick up machine and installed next day. Installer Bryce did fantastic work with precision and knowledge. Highly recommend full team at dynamo fitness brendale. Big thanks azza.💪👌

7 April 2026
Dynamo Fitness logo

Reply from Dynamo Fitness

Hi Aaron,

Thank you for your fantastic feedback. We’re thrilled to hear how happy you are with the CBT Pro 90 Functional Trainer and that it’s meeting your expectations after so many years of training.

It’s great to know Duncan was able to assist you thoroughly in-store and that you had the opportunity to properly test the equipment before making your decision. We’re also pleased the turnaround, installation, and overall process ran smoothly. Bryce will appreciate your kind words regarding his precision and expertise.

Your recommendation means a great deal to our entire team at Dynamo Fitness Brendale. Thank you again for your support—we look forward to assisting you in the future.

Best regards,
Dynamo Fitness Equipment

Rated 5 out of 5 stars

Friendly staff

Friendly staff. Great service by Natalie

18 April 2026
Unprompted review
Dynamo Fitness logo

Reply from Dynamo Fitness

Hi Vikram,

Thank you for your kind feedback. We’re glad to hear you enjoyed the friendly service, and Natalie will be especially pleased to know she made a positive impression. We appreciate your support and look forward to assisting you again soon.

Best regards,
Dynamo Fitness Equipment

Rated 5 out of 5 stars

Friendly and very helpful and a great…

Friendly and very helpful and a great price my go to for gym gear

18 April 2026
Unprompted review
Dynamo Fitness logo

Reply from Dynamo Fitness

Hi Simon,

Thank you for your great feedback. We’re delighted to hear you found our team friendly and helpful and that our pricing met your expectations. It means a lot to be your go-to for gym equipment; we truly appreciate your support and look forward to helping you again in the future.

Best regards,
Dynamo Fitness Equipment

Rated 5 out of 5 stars

Excellent and quick professional…

Excellent and quick professional service today. All done quickly. Happy with the service.
Thanks Dynamo Fitness Holden Hill.

18 April 2026
Unprompted review
Dynamo Fitness logo

Reply from Dynamo Fitness

Hi TS,

Thank you for your wonderful feedback! We’re pleased to hear you received prompt and professional service and that everything was completed efficiently. We truly appreciate your support and are glad you’re happy with your experience at Dynamo Fitness Holden Hill.

Best regards,
Dynamo Fitness Equipment

Rated 5 out of 5 stars

Very easy to deal with

Very easy to deal with. Very obliging.

15 April 2026
Dynamo Fitness logo

Reply from Dynamo Fitness

Hi David,

Thank you for your kind words! We’re glad you found us easy to deal with and accommodating, it means a lot to us.

Best regards,
Dynamo Fitness Equipment

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