Disappointing Experience
Having reviewed their portfolio on line and visited their premises in Tunbridge Wells, I booked with Dynamic Modifications for a de-chrome of the window surrounds of my recently purchased BMW 3 Series Touring.
On leaving the car with them I was given a date for collection. However, on the day and just as I was arriving at the workshop, I received a phone call to say that the work had not yet been started. When the vehicle was eventually ready I was very disappointed with the quality of the work that had been undertaken. One of the main concerns was damage that had been done to the rubber surround to a rear side window. It looked as if it had been cut through and then forced back in on itself leaving an unsightly mess. The comment by Dynamic Modifications that it was like it when it arrived at their premises, was not correct as the car had only just been purchased and had been thoroughly inspected then. Damage of this nature would certainly have been seen at that time. Other areas de-chromed had untidy joins, gaps and sections where the covering was peeling away. Overall, the end result looked shoddy and unprofessional and certainly not up to the standard expected.
After many weeks and several emails to Dynamic Modifications I have received no response to my complaints and request for a refund of the payment made together with the cost of replacing the damaged rubber surround. As a result I have had to have the work redone elsewhere, which incidentally was excellently and very professional undertaken, at extra cost to myself.
Overall a very disappointing and expensive experience with a company that clearly does not value or respect its customers.