Dyce Energy Reviews 

No wait times to get through, great customer service, they answered my query over the phone first time and I havent had any issues since.

I have dealt with Megan from Dyce on many occasions. I have been speaking with Megan for 2 years now and not once has she let me down. Always fast responses, easy to speak to and in a great mood. Easily a supplier that deserves more than 5*.

Dan Willoughby has been brilliant at helping me to get false penalties imposed by YU energy removed. I believe at some point Dyce and YU energy were interconnected. Dan has been very supportive in dealing with YU energy who behave aggressively and harass customers with debt collection threats and escalate fees , because they couldn't change the business entity quick enough and billed me incorrectly. They also send in engineers who almost behave like bailiffs and escalate fees on a near daily basis, even though it is completely their fault for incorrect billing and woeful customer service. They threaten to cut your supply off, and force entry , and threats of court action , and we have never not paid our bills!!! Dan Willoughby and most latterly Wayne (customer services and complaints team leader) were brilliant is removing nearly £905.00 worth of trumped up charges. So 5 stars to Dan and Wayne of Dyce energy, and as I am not allowed to use expletives the less said about YU energy the better, please stay well clear of them.

I have just moved into a new premise and Dyce have made that journey stress free, I applaud you Dyce. Their customer support team were exceptional on the phone and via live chat.

Dyce Energy have always been friendly and great to work with. Any bad reviews on here are because of YU Energy who Dyce were affiliated with but Dyce Energy are without doubt on of the best suppliers out there.

After working in the industry for nearly 20 years, I can honestly say Dyce are one of my favourite suppliers. They've had their struggles recently after the Yu Energy merge but they've pulled though and it's great to see them back on the market. Dan is a great BDM and the TPI team are a pleasure to work with.

Megan has been a great help in servicing our customers accounts.

What a great company. They answered the phone straight away and the customer service I received was excellent.

Great company, and always available to help, customer service is second to none I would highly recommend Dyce Energy.

Excellent company. Dyce energy have been fantastic from start to finish. The staff are great, specifically Megan and Dan who have always been on hand for support if required.

Great company and finally a supplier with a personal touch.

even after several emails to Dyce, using the email they provided, nothing has been resolved.

my next step is Ombudsman.

avoid this company.

Dyce are absolutely amazing, they really are a credit to the energy industry! They have a family feel for a supplier which you simply dont get anymore in this industry, no issue is to big for them.

Also a shout out to Megan who always goes above and beyond every single day and is an absolute credit to the business. You all deserve greatness

Outstanding comany! So impressed by the customer service provided! The billing is a dream and the price is always conpetative. I wish all energy suppliers were like this. Highly recommended.

We moved (Business Gas for Swan-Robes Limited) to Dyce Energy on 1st July 2024. Since then they have billed us for gas we have not used, then billed us again for the same gas and then billed us again for the same gas. Numerous phone calls, buck passing, no one able to resolve it. They then mucked up the start reading and tried to get us to pay for gas that we had already paid British Gas for saying that they will refund us. British Gas said they would do no such thing and that finish reading was final. Now they have Yu Energy mixed in with them some how and the situation just gets worse and worse with charges, fines and threats of court action. Yet they still have not / cannot provide a proper bill never mind compensate us for all the stress caused and time wasted. AVOID THIS COMPANY!

AVOID this company at all costs. Their customer service is ridiculous, unhelpful and rude when I called to resolve an issue with my billing. They don’t seem to care about my concerns. Dyces is not a real company they work alongside another supplier therefore nothing ever gets resolved quickly. They just fob you off with the same excuses again and again and again. I would not recommend this company to anyone looking for reliable service.

We notified them in September that we were leaving and provided the new tenants details. Its now Jan and we are still receiving bills and not getting even an acknowledgement on emails let alone response

Wayne Bruck sorted out my problem with accessing the account immediately & efficiently. I'm only sorry that my church didn't stay with DYCE (it found someone else cheaper) as DYCE personnel have always been on the ball with any problems. I hope we come back to them when our current contract expires!

Overcharged for the electricity used due to estimated billing. We sold our business on the 10th November 2023 and were billed up to the end of the month (even when we provided a final meter read). Today 13/12/2024 over a year later we have still yet to receive our overpayment of £347.97. The final bill received on the 28/03/2024 (with corrected reads) shows the account in credit but its like trying to get blood out of a stone.

Emails are ignored & not answered and their phoneline goes to an answering machine to which no call is returned.

I highly suggest to anyone looking for a energy supplier to avoid DYCE. We used them because they were cheaper but I wish I went with a main supplier now and paid a little extra for peace of mind.

I have found that all of my time dealing with Dyce Energy has been an absolute pleasure. They are very polite and helpful and always try their best to accommodate every request. They always go above and beyond.

John Gilfillan
Sales Manager Utili-Tay