Dxracer Reviews 

Horrible chairs, even worse service. Don't even buy at a massive discount.

Horrible customer support. They don't reply to emails or even try to help you with an issue on their mediocre product. You email the support and wait for months and they only reply "please be patient. We reply to our customers in order" and a year later still no reply. Stay away from these guys.

I decided for a ~500€ premium chair from DXRacer. I live in Berlin, the biggest city in Germany. In this city it was not possible to find a reseller to test the chair so I had to order online (remember this).

One drawback already showed before I made the purchase: the chair boasts its modularity with parts like the seat cushion being replaceable. I thought this was a great feature since after wearing down the cushion after time you don't have to buy a complete new (expensive) chair. But after searching and contacting DXRacer it turns out they don't sell them separately! Despite this red flag I made the order...

The chair came and my verdict was not satisfactory: I am 186cm tall, so pretty normal. On it's lowest setting my feet couldn't touch the ground when tilting the chair. At the same time, the head rest on its highest setting was so low that its edge digs into my lower neck. So I am too tall and too small at the same time apparently.

Due to this I decided to disassemble the chair and send it back. But once you sat on the chair it is basically impossible to get the pneumatic swing out of the foot of the chair, even with a hammer. So in order to fit these parts into the package I separated the two loosely connected parts of the swing which took zero force.

Now after returning the chair I got an e-mail from DXRacer charging me 32,90€ for the "destroyed" swing.

So think twice before buying an expensive article blindly and getting charged if it doesn't suit you.

Cracks and flaking of the leather before 3 years despite paying a premium price. Unable to buy separate parts (seat part) for the chair to replace the horrible flaking that sticks to my clothes and skin. I'm willing to pay for the new parts, but they want people to pay for an entire new chair instead of replacing only the broken/damaged parts. Very environmental friendly I must say... (not). In this day and age it's really bad.

For some background, I thought did my research before finally commiting and buying a DX Racer Formula chair (OH/F101/N), turns out I didn't do enough.
I am 6'2" and around 175lbs, the chair is definitely not for my height because I use the head pillow as a neck pillow with how high I sit on the chair, but I didn't want to get the bigger chair as it is alot wider and I am under the 200lb limit of the chair.
When i first started using it it was amazing, I dont use it alot, only really maybe like max 3 hours on week days and maybe like max 8 hours on weekends. After around the 9 or 10 month mark I started noticing my back was hurting if I sat for longer then around an hour at a time. then at the 11 month mark I started noticing the seat cushion had worn down so much that the metal parts holding the cushion in place were wearing through, to the point that I was basically just sitting on the cushion supports rather then the cushion. I reached out to DX Racer support thinking that the seat cushion should not be completely worn through in under a year, the reply I got back from support said that warning and tearing of the seat cushion is not covered by warranty. So I thought I would bite the bullet and order a new seat cushion so I asked where I could order a replacement only to be replied with
"I am sorry, but we do not offer replacement seats or backrests available for sale. I apologize for any inconvenience this may cause, but please feel free to reach back out if you have any further questions or concerns"
So in summery I am completely disappointed in DX Racer chairs and will not be getting another. In order to still be able to use the chair I had to buy a memory foam cushion to put on top of the chair cushion.

Worst customer/warranty service in the world, avoid to buy any product from this company.

Waiting since may 5th to get a answer from them for my warranty problem, which caused by the dxracer company. My seat started peeling 1 year after I bought it, and contacted dxracer.net(where i bought it), filled multiple contact pages in that time, and you can guess, they ignored me aswell.. Might because that company got bankruptcy in my warranty time.

Getting 0 help from dxracer europe, not even a reply about Hey, no replacement.. Sad service.

After 3 years of use of the KING model, leatherette cracks ...
Dear and poor quality...

poor quality fabric it will only last 3 months

Despite the bad reviews on Trustpilot I received my chair and have been very happy with it. Putting it together was a bit difficult at first when doing it alone, other than that I have no complaints, the parts are very well built, the chair is extremely comfortable and has been great for my back issues.

I would definitely recommend these chairs if your in any sort of position where you are going to be sitting at a desk for hours at a time.

DO NOT BUY DXRACER CHAIRS, THEY DON'T FOLLOW THEIR TERMS AND CONDITIONS

THIS NOT ACCEPTABLE FOR A COMPANY TO DO

I WASTED SO MUCH MONEY ON THIS CRAPPY COMPANY.... STAY AWAY...

DX Racer chairs are not cheap. You expect quality product and quality customer service. My experience was very poor. I should have read these reviews - you try returning a faulty product - good luck!

My advice don't buy DX Racer - i eventually bought a Brazen chair- so much better quality and value for the money.

Should have come here before doing anything. At least 4 hours between every email just to get a simple return done. On top of that I'm paying $50 to ship it back and 20% restocking fee. But hey! If I order a different chair they'll waive the restocking fee! Nah, not going to let this company strong arm me into paying more. What's done is done.

Advice: Don't buy from this website. Your order might be fine when you get it, but if not, you'll wish you never heard the name DXRacer to begin with.

I ordered item OH/RV118/NBW/ZERO

The lack of craftsmanship for a chair of this price is unbelievable.
Corrosion underneath the paint in on of the legs (photo), sharp edges and spikes to cut your finger's skin and holes cut in the PU like done with a children's scissor.
On top of that the chair goes very hard up or down and it does not swivel back at all, because of a faulty mechanism.

I called the customer service to return it, but they want to charge me a 20% restocking fee - for a faulty chair!? Unacceptable!
I told them that this chair looks like a cheap Made-In-China production. The guy on the phone said:"All our chairs are made in China".
well, DXRacer, that's your excuse ? Still no justification for a lousy customer service.

i bought a dxracer iron series i got the wrong seat for the chair it is a defect i have emailed them multiple times and they have literally ignored my emails

I bought a DX racer chair.

It did not have the requisite Fire Retardency labels on which is a breach of UK law.

I contacted the company - they do not have the necessary certificates to sell furniture in the UK!!!

i bought this chair OH/KF06/NB from DXRacer Europe, it's so good.
easy to navigate the site, payment via paypal option. it took a while (6 days) for the chair to arrive because they didn't have it in storage.
overall no complaints

Recently received a Drifting series OH/DF91/N ordering to Amsterdam from dxracer-europe.com and had a fantastic experience. Ordering through the site was very simple and took paypal. The order shipped and arrived within a couple business days and was packed very well.

The chair is in pristine shape and is actually way better than I had expected! Definitely worth the pricetag, not sure you can really compare other office chairs if you're looking for a real-deal gaming chair.

Would recommend to anyone serious about comfort.