DxO Reviews 

1,252
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 661 reviews, reviewers overwhelmingly had a great experience with this company. Users frequently mention that the photo editing applications are intuitive, extremely powerful, and deliver exceptional results for noise reduction and general image enhancement. Many individuals also state that the technical support team is exceptionally prompt, friendly, and helpful when addressing various account or software questions. However, some customers also noted frustrations regarding steep learning curves, less accurate masking tools, and rigid automated support responses during troubleshooting. A few reviewers additionally experienced compatibility hurdles with specific computer hardware or desired more seamless integration options with other platforms.

What people talk about most

User experience

Reviewers mention positive feedback about user experience, noting that the software is intuitive, easy to... See more

Quality

Reviewers highlight positive aspects of quality, noting that the software delivers remarkable results with... See more

Customer service

Customers consistently note positive experiences with customer service, praising the responsive, helpful, and... See more

Response time

Clients share positive opinions on response time, noting that reviewers experience prompt support and fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

DXO Pl 8 remains my favorite photo software. It is clear, intuitive and easy to use. Results can be perfect at times. Customer support is now more responsive and timely. I wish there were more detaile... See more

Company replied

Rated 5 out of 5 stars

There is a bit of a learning curve but high ISO images are rendered very well and are better than just usable. Still enjoying the learning especially with masking but I highly recommend so long as you... See more

Company replied

Rated 4 out of 5 stars

I bought this after reading a review by Mark Denny. I have used the program about 2 dozen times. There is a reasonable learning curve. Results on dark photos are superior to denoise in LRC only. Up... See more

Company replied

Rated 4 out of 5 stars

The Nik Collection 9 is a fantastic toolkit for all types of photographers. Kudos specially for the Silver Efex once I shoot mostly in B&W. The updates are reliable. Once you get familar with your wor... See more

Company replied


Company details

  1. Software Company
  2. also in
  3. Software Vendor

Written by the company

For over 20 years, DxO has been at the forefront of innovation in photographic software. We are the creators of DxO PhotoLab, widely regarded as the best RAW development software for passionate photographers. We revived the legendary Nik Collection, originally from Google, and developed essential tools like DxO PureRAW, DxO FilmPack, and DxO ViewPoint, all trusted by the most demanding photographers. Developing groundbreaking software is at the heart of what we do.


Contact info

  • 3 Rue nationale, 92100, Boulogne-Billancourt, France

  • dxo.com

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

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4.5

All reviews

(1,252)

985 reviews in the last 12 months

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Rated 5 out of 5 stars

I began with the 30 Day free trial of…

I began with the 30 Day free trial of DxO PhotoLab9 and it didn't take me too many days before I realized how much better it was for my editing purposes than Photoshop 2026...beginning with the opening and editing of RAW Files. One feature that stands out is the ClearView Plus ...I recently took some landscape images during a day of intense haze caused by smoke from the out of control wildfires north of me...I couldn't believe how effective it was!!!

19 July 2026
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Reply from DxO

Hello Alan,

Your message made our day—thank you!
We’re delighted to hear that DxO PhotoLab has become such a valuable part of your editing workflow, especially for processing RAW files.
It's wonderful to know that ClearView Plus helped you recover your hazy landscape images so effectively.
Supporting photographers in challenging shooting conditions is exactly what we strive for.
Thank you again for sharing your experience, and we wish you many more successful photo adventures!

The DxO Team

Rated 5 out of 5 stars

I like the sharpening and denoise and…

I like the sharpening and denoise and how they work so well together i.e. the denoise does not affect the sharpness and this makes my editing easier where I do not have to keep on adjusting the sharpness after applying the denoise.

11 July 2026
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Reply from DxO

Hello Peter,

Thank you for your wonderful feedback!
We're delighted to hear that the combination of our sharpening and denoising tools makes your editing workflow easier while preserving image detail.
It's great to know our software is helping you achieve the results you're looking for.

The DxO Team

Rated 5 out of 5 stars

DXO vs the competition

I've had a few other photo editing apps over the last few years, and always stuck somewhere in the middle with ease of use and intuitive controls, power and capability, and costs. DXO has been pleasantly surprising on all fronts.

First and foremost, it's a tad expensive to buy up front, but the lack of a subscription fee is amazing. This gives me a lot of feel of value and ownership, as it's mine forever. Upgrades for later releases seem to be managed well with reduced prices for upgrades vs full priced new installs. I haven't used it long enough to upgrade, but I think it will be a no brainer once DXO 10 comes out.

I've tried Photoshop and Lightroom, and as a a very amateur photographer, I felt like PS was just too advanced for me without a class to really understand what the features do. Lightroom was much more intuitive, but the subscription model had me feeling guilty for paying for a product that I might use a bunch during one month, and then barely at all for a couple others if I was busy. DXO strikes a great balance here - it seems very powerful so far, and has helped with some amazing results, like denoising, masking, and other adjustments, but it's been quite easy to learn while watching a few videos on YouTube. On that note, there are definitely fewer guides for DXO versus what you will find for Lightroom, but even as a total amateur I have been able to find plenty of online help to really get the basics down. After about a month of using it now and a few dozen photos, I've started to explore outside of the basic adjustments with some other features you can do in DXO. I'm very much looking forward to trying my hand at some exposure bracketing, and I expect that DXO will do great at it.

I'm still using a couple other software tools for things like upscaling (On1) , as well as some for some more creative edits (Pixelmator Pro), but DXO has been my One-Stop shop for the bulk of the adjustments on every photo I do. My only hope is that at some point in the future we have some of the features like upscaling added into dxo. Being able to do everything from one app would be a fantastic perk.

In short, dxo is a great, powerful tool that comes without the hassle of a monthly subscription, and doesn't require you to have a degree in graphic design to figure out.

11 July 2026
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Reply from DxO

Hello Joe,

Thank you for taking the time to share such a thoughtful review. We're delighted to hear that our software has become the centerpiece of your photo editing workflow and that you appreciate the balance between powerful features, ease of use, and our perpetual license model.

It's also great to know you've already been exploring more advanced tools after just a month.
We truly appreciate your suggestion about adding upscaling capabilities, and feedback like yours helps guide the future of our products.

We're grateful to be part of your photography journey and hope to continue exceeding your expectations.

The DxO Team

Rated 5 out of 5 stars

All that I need in only one software

All that I need in only one software

10 July 2026
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Reply from DxO

Hello Benoit,

Thank you for your kind words!
We're thrilled to hear that our software provides everything you need in one place.
We truly appreciate your support and hope it continues to be part of your photography workflow.

The DxO Team

Rated 5 out of 5 stars

Very Helpful

6 July 2026
DxO logo

Reply from DxO

Hello,

Thank you very much!
We're delighted to hear you found our team helpful.
We truly appreciate your support.

The DxO Team

Rated 5 out of 5 stars

Great product

13 April 2026
DxO logo

Reply from DxO

Hi Winfred,

Thank you so much for your kind words!
We're delighted to hear you're enjoying our software.
Your support means a lot to our team and motivates us to keep improving our tools for passionate photographers.

The DxO Team

Rated 5 out of 5 stars

Solving software/computer migration issues.

The DxO team worked with me to migrate my Nik Collectiuon 8 software to a new Mac. Numerous issues arose and were addressed promptly and effectively and all is now working as expected. I am certyain that I wa a major part of the problem, and the DxO team was supportive, offering solutions and options to get things working properly. Based on htis experience I am looking at increasing my engagement with their software. I hope to upgrade to Nik 9 and PL9 in the near future.

13 July 2026
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Reply from DxO

Hi Joseph,

Thank you for taking the time to share your experience.
We're delighted to hear that our team was able to help you successfully migrate your Nik Collection 8 to your new Mac and support you through the challenges along the way.
Your kind words about our team's responsiveness and dedication mean a great deal to us.
We're excited to hear you're considering upgrading to Nik Collection 9 and DxO PhotoLab 9, and we look forward to continuing to support your creative journey.

The DxO Team

Rated 4 out of 5 stars

I used to use DxO several years ago

I used to use DxO several years ago. As I’ve aged I really only use my iPhone so DxO is a bit of an overkill in my opinion. Am very interested in NIK collection but much too expensive for me. I still have an old Intel NIK collection on my Mac but that will soon be dropped by Apple.

11 July 2026
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Reply from DxO

Hello Mike,

Thank you for taking the time to share your experience with us. We're glad to hear DxO has been part of your photography journey over the years. We understand that your workflow has changed, and we truly appreciate your interest in Nik Collection.
Your feedback about pricing is valuable, and we'll be sure to share it with our team.
We appreciate your continued support and wish you all the best with your photography.

The DxO Team

Rated 5 out of 5 stars

Great experience with problems solving

Great experience with problems solving

2 July 2026
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Reply from DxO

Hello,

Thank you for your kind words!
We're delighted to hear you had a great experience with our support team and that we could help resolve your issue.
Providing responsive and effective assistance is very important to us, and your feedback means a lot.
Thank you for choosing DxO, and we wish you many enjoyable editing sessions!

The DxO Team

Rated 4 out of 5 stars

Ok, but …

Ok, but I recently bought nik 8, just before the release of the 9. Asked for a discount for 9…. Looks fair, but the answer was no…. Not that customer friendly as I am DXO customer for maybe already 10 years …

1 July 2026
DxO logo

Reply from DxO

Hello Marco,

Thank you for your feedback and, above all, for being a loyal DxO customer for the past 10 years.
We truly appreciate your continued trust and support.
We understand your disappointment about purchasing Nik Collection 8 shortly before the release of version 9.
Your feedback is important to us, and we'll be sure to share it with our team as we continue working to improve our customers' experience.
Thank you again for being part of the DxO community.

The DxO Team

Rated 5 out of 5 stars

Excelente software Dxo Photolab 9

Excelente software en muchísimos aspectos.
Hablo en concreto de Dxo Photolab 9.
Totalmente recomendable.

18 March 2026
DxO logo

Reply from DxO

Hola Josete,

¡Nos alegra mucho saber que estás disfrutando de DxO PhotoLab 9!
Muchas gracias por recomendarnos y por destacar la calidad del software.
Comentarios como el tuyo son una gran motivación para todo nuestro equipo.
¡Gracias por tu confianza!

El equipo de DxO

Rated 5 out of 5 stars

PhotoLab and ViewPoint favourites.

I just love what PhotoLab and Viewpoint in particular can do with my raw files and even with jpegs. The only thing that spoils the experience for me is MS Windows, really. Hardly DxO's fault! I also use Filmpack and occasionally Nik Collection, which I should really explore more.

6 July 2026
DxO logo

Reply from DxO

Hello Nigel,

Your message made our day—thank you!
We're delighted to hear that DxO PhotoLab, DxO ViewPoint, and the rest of our tools are such an important part of your workflow, whether you're editing RAW files or JPEGs.
We hope you have just as much fun exploring Nik Collection even further.
Thanks again for your trust and support!

The DxO Team

Rated 4 out of 5 stars

A great program that still needs little…

A great program that still needs little improvements.
For instance, I miss the option to remove the border halos without using „double masks“. I would also like to have an oval mask. But otherwise, it’s a lot of fun to work with, and the results are truly stunning!!

29 June 2026
DxO logo

Reply from DxO

Hello Peter,

Thank you for sharing such thoughtful feedback!
We're delighted to hear you're enjoying working with our software and that you're achieving stunning results.
We also appreciate your suggestions regarding border halo removal and an oval mask.
Feedback like yours is invaluable and helps guide the future development of our tools.
Thank you for your trust and support!

The DxO Team

Rated 5 out of 5 stars

I've been using DXO Photolab for years

I've been using DXO Photolab for years. The software is not cheap but it is really good, producing superb accurate colours and superb clear photos from RAW, with great flexibility for local tweaks. The optional add on and plug-in software modules vary from superb Silver Efex to essential to expensive. Overall, I'm satisfied.

29 June 2026
DxO logo

Reply from DxO

Hello Stuart,

Thank you for being a long-time DxO PhotoLab user and for sharing such thoughtful feedback.
We're delighted to hear that you value the accurate colors, RAW processing quality, and the flexibility of our local adjustment tools.
We also appreciate your honest comments about our additional modules.
It's great to know that Silver Efex stands out for you, and your feedback helps us continue improving our products.
Thank you for your continued trust and support!

The DxO Team

Rated 5 out of 5 stars

I primarily use Silver EfEx Pro, which is suberb

I primarily use Siverfast

5 July 2026
DxO logo

Reply from DxO

Hello Charles,

Thank you for your kind review!
We're delighted to hear you're enjoying our software.
If Silver Efex Pro is your go-to tool, we're especially pleased it's helping you achieve the results you're looking for.
We truly appreciate your support and hope you continue enjoying your creative journey with our tools.

The DxO Team

Rated 5 out of 5 stars

Quick response to help

After I had upgraded my computer’s operating system the program wasn’t fully operational. Parts were working while others were not. I had to contact DxO for help on the weekend. Their team contacted me within 24 hrs and the problem resolved shortly after.

5 July 2026
DxO logo

Reply from DxO

Hello Gab,

Thank you for sharing your experience!
We're so pleased to hear that our support team was able to respond quickly over the weekend and help get everything back up and running after your operating system upgrade.
Your feedback means a great deal to us.
Thank you for your trust and support!

The DxO Team

Rated 5 out of 5 stars

Undoubtedly one of the best!

The DXO Nik Collection is undoubtedly one of the best plugin tools the image editing market has to offer. Also, their support team usually responds quickly and is helpful. Simply perfect!

28 June 2026
DxO logo

Reply from DxO

Hello YahYah,

We're thrilled to read your review! Great!
Thank you for your wonderful words about Nik Collection and our support team. It's fantastic to know that both our tools and our assistance have met your expectations.
We truly appreciate your trust and support.
Happy editing!

The DxO Team

Rated 5 out of 5 stars
DxO logo

Reply from DxO

Hello Dr. Shaw,

Many thanks! Wonderful!
We're delighted to hear that you received a quick and efficient solution from our support team.
Your feedback is greatly appreciated and encourages us to keep delivering the best possible service.

The DxO Team

Rated 5 out of 5 stars

DxO provides a comprehensive editing package that is easy to use and provides significant up grades at a very reasonable cost.…

DxO provides a complete editing package that is easy to install and use. I use PhotoLab 8 and Nik Silver Efex primarily for developing infra red images which I convert to black and white. The steps are spelled out in a U-tube video "DxO Photolab for infrared" by Rob Shea. This is the easiest method although Photolab has not as yet created a method to use the Channel Mixer as found in Lightroom or Pixelmator. Having that option would make Photolab 8 untouchable for infrared.

I find the Film Pak an important extra; I am basically film photographer and when I use an editor I like to come as close as possible to various films. I am a minimalist and rely on traditional functions such as "burning and dodging" and fine the various lighting control functions more than adequate. They are sufficient enough that I do not have to rely on "desaturation" alone in converting color digital to black and white.

Recently, I had issues with my MacBookPro and security licenses which limited various download functions. DxO was able to provide help well beyond what Apple could offer and the matter was cleared up as I upgrade operating systems.

I have used DxO products for about 5 years and see no reason to switch. Lightroom and Photoshop are nowhere as flexible for me and I don't like the subscription policy. One of my next tasks is to delete them from my applications.

11 July 2026
DxO logo

Reply from DxO

Hello Ronald,

Thank you for taking the time to share such detailed feedback and for being a loyal DxO user for the past five years.
We're delighted to know that DxO PhotoLab, Nik Silver Efex, and DxO FilmPack have become such an important part of your infrared and black-and-white workflow.

We also appreciate your thoughtful suggestion regarding a Channel Mixer for infrared editing. Feedback like yours is invaluable as we continue to improve our software.
It's especially rewarding to hear that our support team could help resolve your MacBook Pro licensing issue when you needed it most.

Thank you for your continued trust and support.
We’re honored to be part of your photographic journey.

The DxO Team

Rated 3 out of 5 stars

Took multiple emails

Took multiple emails over many days whereas a simple 30 second phone call would have solved the problem. Might want to consider a paid/subscription plan to give phone access to support staff (preferably with native English speakers).

4 July 2026
DxO logo

Reply from DxO

Hello Lewis,

We’re sorry the resolution took several emails. Our support is provided online so we can assist users worldwide, across time zones, while keeping help available at all times.

Written exchanges also allow our team to review logs, screenshots, files, and error messages accurately, provide clear step-by-step guidance, and maintain a complete record of each request. This helps us deliver consistent and reliable follow-up, although we understand that the process can sometimes feel slower than a phone call.

We appreciate your suggestion regarding phone support and will share it with the relevant team. Our online support remains available here: https://support.dxo.com/hc/en-us/requests/new.

The DxO team

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