DX Reviews 

Ordered a rug from rugs direct and it wasn't what I wanted so I instigated a return I thought the item was being picked up on Saturday waited in all day but no show apparently they dont pick up on a Saturday(my fault) rearranged it for the Thursday. On the Tuesday before I got an email to say they were delivering between 15.47 and 17.47 got home at 2.45 to see that they had already been
Rearranged it once again for the Wednesday and they were a no show. I wasn't happy but rearranged again for The Thursday the only delivery time they could give me was between 7.00am and 21.00 by this time I was furious it didn't turn up when I was due to go to work so I left it with my neighbour and put a note on the my door. Succes they picked my item up at last. I will never use this company again the customer service although polite were of no help but im told the driver was ok.

Fantastic service. Polite communication. Spot on. Thank you

Clearly following explicit instructions is not on the cards. Despite me having me sign a disclaimer to say I accept all responsibility for placing a package in a safe location the driver still decided to deliver my oackage to my neighbour despite me not chossing that option

If everything is left to the drivers discretion then don't waste mt time asking me to choose since you won't respect my wishes.

Rubbish would not recommend.

Great service. The men who delivered were really polite.

Courier threw 3m long package down front steps breaking contents. This was a resend of the goods because the previous week the courier did exactly the same thing. Didn’t knock or ring bell on either occasion.
DX customer support don’t answer their phone.

If i could give this company zero stars I would. They have twice said I was not in, and left a calling card. They did not. They don't answer the phone, instead you are directed to a live chat, which is in fact a useless bot. I will never order anything again from a company which uses this courier. Avoid at all costs

Pleasant delivery guy and arrived at time stated

Good communication, on time, delivered to room. Polite staff

No actual problem with the delivery itself other than not sticking to the delivery time slot my dedicated delivery was between 15:30/17:30 my delivery actually arrived at 18:22 so nearly an hour late and no txt to say they were running late.

Tracking number didn’t work, phoned the number on the tracking section of the website, it then tells you to use the live agent. 75th place in the queue. Why can't you supply a link with GPS tracking that works? other companies manage it fine.
I did not get everything in my order and packages squashed. I could see why because of the way the driver was throwing stuff around. wasn't given time to check the delivery. Shame there isn't less than one star, one star seems too generous.

Impressed with timing (on time) the men were really polite and helpful, delivered it upstairs. Great thank you.

This could of easily been a 5. But do not appreciate been lied to 😡. My parcel was out for delivery. Was constantly looking where it was when out for delivery . The next thing that comes up on the shipping status is faild delivery, card left. What utter crap. Iv cameras on my house. Iv a note on the door for them to say to put it in a safe place I mentioned. And certainly no card through my letterbox. Why lie??. Just tell the truth it they didn't have time to deliver it and I'd of been fine. The only thing is the lady I spoke with on customer services was excellent. Joen her name. Then when it was delivered the next day. The guy that delivered it, come to the door and opend it. Granted he didn't come in. But maybe that was only because my wife come to the door a second after opening it. I'm sure they shouldn't do that though.

Helpful, consistent with the estimated arrival time.

Excellent communication and tracking! I could see exactly where they were and when they would reach me.
Unfortunately my items wouldn’t fit up the stairs to my apartment, so the guys agreed to leave them inside the building in a safe place on my request. Nice friendly delivery guys, I wouldn’t hesitate to recommend them. Thank you.

The delivery lads were great!

Tracking very useful. Delivery drivers fantastic and delivered items to the room I needed as I am pregnant. Would give 10 stars. Thank you

Quick no fuss delivery. Delivery was on time and I received a call to say they were arriving shortly. Friendly drivers.

Excellent! Prompt abd efficient!

Brilliant service what more can i say
Thank you.

Great service this morning from James and Tony. Rang to let us know they were on the way, and carried three heavy doors in for us. Very polite very friendly.