DW Windows Ltd Reviews 

1,485
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 191 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their politeness, professionalism, and extensive knowledge, making every interaction pleasant and informative. The service, from initial inquiry to completion, is frequently described as seamless and efficient, with many appreciating the high standard of communication and the non-pushy sales approach. People are extremely pleased with the quality of the products, including windows and doors, noting their superb appearance and the high standard of installation. Reviewers also highlight the excellent user experience, with fitters working diligently even in challenging weather, maintaining cleanliness, and ensuring customer satisfaction. However, some people mentioned issues with after-sales service, including problems with repairs, unaddressed issues with product color, and instances of property damage during installation.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, professionalism,... See more

Service

Reviewers mention positive feedback about service, with many describing it as excellent from initial contact... See more

Quality

People report positive experiences with quality, consistently praising the high standard of work and... See more

Product

Reviewers highlight positive aspects of product, with many expressing delight and satisfaction with their... See more

User experience

Clients share positive opinions on user experience, with many describing the entire process as seamless and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Our experience of D W Windows was 5 star from start to finish. From dropping in at the showroom & placing an order to John the surveyor measuring up & actually saving us some money (thanks John) to Ga... See more

Company replied

Rated 5 out of 5 stars

Just had 8 windows and 3 doors fitted last week. Could not be happier with them. The quality is superb. From initial enquiry to completion was seamless. The salesman Aaron was not pushy and very helpf... See more

Company replied

Rated 5 out of 5 stars

Another great quality installation by D W Windows. Would not use anyone else other than this fantastic company as we have always received excellent service from start to finish. From Tom (Sales Rep),... See more

Company replied

Rated 5 out of 5 stars

I had 2 French Doors installed in April which I am extremely happy with. From start to finish communication was of high standard. All staff I have dealt with were friendly and professional. No mess wa... See more

Company replied


Company details

  1. Window Installation Service
  2. Conservatory Construction Contractor
  3. Door Shop
  4. Double Glazing Installer
  5. Glass Industry
  6. Home Improvement Store

About DW Windows Ltd

Written by the company

Contact Us

Built on quality, affordability & reliability! We install Windows, Doors, Sliding Patios, French Doors and Bi-Fold Doors as well as Roofline (fascia, soffit & guttering) Porches, Conservatories and Orangeries with all associated building work. We work throughout the West Midlands and beyond mainly domestic properties however complete work on some commercial properties too.

Here at DW Windows we would like to think that we are different to any other double glazing companies. We genuinely care about our customers, giving each one the level of service we would expect ourselves. We have a genuine pricing structure with no pushy sales tactics, high quality installers and a second to none aftersales service all delivered with affordability in mind.

Book a FREE Quotation

Our business has grown to where it is today through satisfied customers recommending us and complimenting our products & customer service. Our GENUINE testimonials can be seen on our Website, Facebook Page and Trustpilot. We are a FENSA approved installer for your complete peace of mind. We provide our deposit protection insurance and our insurance backed guarantee via the Plastic Windows Federation (PWF) all included in our price.

If you choose DW Windows you will be allocated a dedicated Surveyor as a 1st point of contact during your installation. Also a dedicated aftersales team will look after you once your project is complete. Our workmanship, materials (including the glass units) and labour are provided with a full 10-year, insurance backed guarantee.

If you have not done so already please visit our showroom in Coseley for inspiration, where we have 8 conservatories, 2 orangeries plus dozens of windows and doors on display over the showroom.

Visit our Coseley Showroom!

We have fitted thousands of windows & built hundreds of conservatories and orangeries over the last 20+ years throughout the Midlands of all shapes and sizes and it would be a pleasure to add yours to the list.

If you have any questions please do not hesitate to contact us on 01902 661779 or email sales@dwwindows.co.uk.

We are happy to help.

Book a FREE Quotation

View our latest offers!

For your complete peace of mind, all our installations come with our 10 Year Insurance Backed Guarantee

Finding the right installer isn't just about price!

Finding the right installer isn't just about price!
Built on Quality, Affordability and Reliability

Contact info

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Visit DW Windows

Never miss a deal with DW Windows! Visit us online or at our Showroom!

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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Replied to 100% of negative reviews

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4.8

All reviews

(1,485)

175 reviews in the last 12 months

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Rated 5 out of 5 stars

Very professilentonal and an exerlent

Very professilentonal and an exerlent
Job

5 June 2026
DW Windows Ltd logo

Reply from DW Windows Ltd

Thank you Stephen for choosing DW Windows and for taking time to provide us with a positive review. We really appreciate your custom and hope that your new door brings you much pleasure for years to come!

Rated 1 out of 5 stars

I am shocked to see so many positive…

I am shocked to see so many positive reviews. We had doors installed long time ago and complained about one component of the doors. They stated this is normal and there is no issue. No replacement of component etc. and service was very rude maybe because we are not uk born

5 June 2026
Unprompted review
DW Windows Ltd logo

Reply from DW Windows Ltd

You are not a happy person are you?? You have posted plenty of 1* reviews over many company Trustpilot sites and we are your latest target. I doubt that you are even a customer of ours and while you disguise yourself under a fake profile, I guess we will never know. So you post a review from a false name called “not important who I am” and suggest that we are treating you poorly because you are not uk born? It is despicable that you could make such a baseless claim. Slating a company and giving a 1* review just because we maybe said no to you? Are you able to send in your complaint about the door that you “had installed a long time ago” so that we can investigate it joanne.walters@dwwindows.co.uk
I look forward to hearing from you and I hope you are having a great day.

Rated 5 out of 5 stars

Fantastic job

Just had 8 windows and 3 doors fitted last week. Could not be happier with them. The quality is superb. From initial enquiry to completion was seamless. The salesman Aaron was not pushy and very helpful. The surveyor very knowledgeable and ensured everything would be fitted perfectly. Special mention to the fitters Chris and Brett who were hardworking, professional and kept everything clean. I would not hesitate to recommend.

26 May 2026
Unprompted review
DW Windows Ltd logo

Reply from DW Windows Ltd

We are DELIGHTED that you are over the moon with your installation! It makes our job so worthwhile to receive reviews like this :) Thanks so much for mentioning so many of the team members who played a part in the journey of your installation - teamwork really does make the dreamwork!! Enjoy

Rated 5 out of 5 stars

Change of window and replace glass panels

The workforce were very capable and carried their work in a superb manner. They were efficient and completed the job without causing any mess, so that we were happy that we had chosen your company.

22 May 2026
DW Windows Ltd logo

Reply from DW Windows Ltd

Thank you for your kind words! We're really pleased to hear you were happy with the work and our team. Thanks again for choosing us 😊

Rated 5 out of 5 stars

Had my front composite door fitted…

Had my front composite door fitted today in a forest green colour, looks amazing & the fitters John & Harry were great 10/10 thank you 👍

28 May 2026
Unprompted review
DW Windows Ltd logo

Reply from DW Windows Ltd

That's super! We are happy to hear you are pleased with your new door and that our fitters took care of your home. Thank you for choosing DW Windows 😊

Rated 5 out of 5 stars

All the staff and fitters all well…

All the staff and fitters all well manned could not do enough to make the process any easier a top class job done by all.

18 May 2026
DW Windows Ltd logo

Reply from DW Windows Ltd

Thank you for taking the time to leave us this 5-star review! We are pleased to hear you had a positive experience with us from start to finish. Thank you again for choosing DW Windows!

Rated 1 out of 5 stars

The front door and canopy they fitted…

The front door and canopy they fitted was fine, but the workmen that I had well what can I say, the one actually blocked my toilet and never said a word to me. Only found out when I went to my down stairs toilet to use it that it was blocked, only to be told it would be fixed the next day, when coming back from work to find that the toilet was still not unblocked but they had flooded my down toilet and utility by flushing the toilet multiple times, but then to try and mop the water up with my towels I have in my utility and leave on the floor.
After complaining a few times they finally paid for a plumber to come out and unblock my toilet.
Then I was given a finished picture of my canopy with white brackets only to be told that they are wooden and I will have to paint them myself, so that was another complaint and finally they did come out and painted my brackets, when you are paying over £7000 pound for work to be done you expect it to be finished, and not a half finished job

11 May 2026
DW Windows Ltd logo

Reply from DW Windows Ltd

Hi Ruth, thank you for taking time out to provide a review. I am very sorry that the toilet was blocked during our installation, we took full responsibility for this and paid all associated plumbing costs. We have learned from our mistake and can assure you that the person in question who was responsible for this has been retrained. As for the gallows brackets, these are always provided wooden and unpainted as per our terms and conditions so that you are able to either stain or paint them a colour of your choosing. I am sorry that this contract term was not pointed out to you in a more clearer way. Once you complained about this despite it not being part of your contract, costing or promise to you we duly painted them at our own cost. This was not planned in your £7000 quote. When you complained about the workmanship and requested a site visit, the Managing Director attended personally to discuss this however you were not there. He was however satisfied that aside from the toilet problem you experienced, (which we are extremely sorry about) the installation is of a great standard and as we promised. Once again we are sorry about plumbing issue however disappointed that this incident earned us a 1* review for the whole installation. I hope you are as pleased as we are with the overall transformation of your property and the beautiful new Composite door, Canopy and Spotlights you now have. Thank you again for choosing DW Windows.

Rated 5 out of 5 stars

Although the lock was broken on one of…

Although the lock was broken on one of the doors the company made every effort to correct the situation & even came out after their day finished to put a new lock in the door, it was a manufacturing issue not an installing one

19 May 2026
DW Windows Ltd logo

Reply from DW Windows Ltd

Thank you for your 5* review! Unfortunately things like this are out of our control but we’re glad we could respond quickly and resolve the issue for you, we always aim to put things right as soon as possible. Thanks again for your understanding and for choosing us! 😊

Rated 5 out of 5 stars

Work men to be proud of

Just had new door installed fitters Matt and Gaz turned up on time didn’t stop until finished cleaned up and made sure we were happy these guys are a credit to D and w windows would recommend this company fantastic

19 May 2026
Unprompted review
DW Windows Ltd logo

Reply from DW Windows Ltd

Thank you for your review! We are happy to hear you are pleased with the quality of work from our fitters and with your experience at DW Windows 😊

Rated 5 out of 5 stars

Fitters were very professional and did…

Fitters were very professional and did a very good job.Would recommend to anyone requiring windows.

19 May 2026
DW Windows Ltd logo

Reply from DW Windows Ltd

Fabulous! We are pleased you are happy and would recommend us, thankyou for taking the time to give us a great review its much appreciated.

Rated 5 out of 5 stars

Excellent Company

Another great quality installation by D W Windows. Would not use anyone else other than this fantastic company as we have always received excellent service from start to finish. From Tom (Sales Rep), Gareth (Surveyor) & Gaz (Fitter) & Matt. The fitter arrived on time, was very polite and tidy. Aftersales service is also brilliant and nothing is too much trouble. 👏

5 May 2026
DW Windows Ltd logo

Reply from DW Windows Ltd

Wow! Thankyou so much for your lovely 5* review! It's so nice to hear positive reviews that mention people by name! They will be over the moon to read this! Thankyou for trusting us with your home again!

Rated 5 out of 5 stars

Guttering replacement

Very professional all work carried out to excellent standard, we have used this company many times and recommended them to friends and family. The quality of goods used and service is excellent too.

15 May 2026
DW Windows Ltd logo

Reply from DW Windows Ltd

Thanks for putting your trust in us once again! It really is appreciated and we are so pleased to hear you are happy with your installation! Thanks for all of the recommendations :)

Rated 5 out of 5 stars

Excellent service from beginning to…

Excellent service from beginning to end. Friendly staff, who explained everything very well.

12 May 2026
DW Windows Ltd logo

Reply from DW Windows Ltd

Thank you for your 5* review! We are happy to hear that you had a great journey with us from start to finish. Thank you for choosing us 😊

Rated 5 out of 5 stars

2 French Doors

I had 2 French Doors installed in April which I am extremely happy with. From start to finish communication was of high standard. All staff I have dealt with were friendly and professional. No mess was left after installation and after sales service is impeccable. I would highly recommend DW Windows to anyone.

10 April 2026
Unprompted review
DW Windows Ltd logo

Reply from DW Windows Ltd

We are really pleased to hear that your experience with us was smooth and pleasant from start to finish, and that you’re happy with your French doors! Thank you again for choosing us and for your recommendation 😊

Rated 5 out of 5 stars

DW Recommended

Quality windows and doors. Great service too.

28 April 2026
DW Windows Ltd logo

Reply from DW Windows Ltd

Thank you for your 5*star review! We are pleased to hear you are happy with our service and products. Thank you again for choosing us 😊

Rated 5 out of 5 stars

Great people

Great people, great installation and very happy!

20 April 2026
DW Windows Ltd logo

Reply from DW Windows Ltd

This is music to our ears! Thank you for your review and for choosing DW Windows😊

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