DVDFab logo
Visit website

DVDFab Reviews 681

•
TrustScore 4.5 out of 5

4.5

Software Company
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 161 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product's quality, describing it as a worthwhile investment for managing media collections. Many find the software versatile, reliable, and easy to use, even for those less tech-savvy, enabling them to digitize and preserve their physical media. The customer service is frequently highlighted as excellent, with support teams receiving specific commendation for their helpfulness and responsiveness. However, some customers also noted issues with specific applications, such as the StreamFab app, which was described as buggy and prone to freezing. A few other people also felt that the software could be problematic with 4K content or required a constant internet connection, leading to concerns about monitoring. There were also isolated reports of difficulties with burning discs and some dissatisfaction with the evolution of lifetime purchases into subsets of products.

What people talk about most

Product

Customers had positive experiences with product, appreciating its high quality, usefulness, and continuous... See more

User experience

Clients share positive opinions on user experience, frequently highlighting the software's ease of use,... See more

Quality

People report positive experiences with quality, consistently praising the high quality and usefulness of the... See more

Customer service

Consumers find customer service to be overwhelmingly positive, with many describing the support as "the best"... See more

Application

Customers consistently note ambiguous experiences with the app, with some reviewers praising it as great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I first bought DVDFab Ripper/Copy over 10 years ago. Recently I bought another lifetime package that included Blu-ray and more. Over the years glitches were sorted out, improvements and upgrades ad... See more

Rated 5 out of 5 stars

An instruction was unaware while installing DVDFab causing disc could not be ripped. Enquiry was then made and reply was given promptly. Step by step instructions on solving the issue was provided... See more

Rated 5 out of 5 stars

As a movie collector since the 90s, i have thousands of OOP DVDs, Bluray and 4Ks. I have been using DVD Fab for a long time to back up my collection onto a NAS. And lucky i have as already over 50 ti... See more

Rated 5 out of 5 stars

I recently downloaded Passkey from DVDFab. I tried it and liked that it worked so well. I went ahead and purchased the license. I had a problem immediately and contacted their support. I was in... See more

Company details

  1. Software Company
  2. Software Vendor

Written by the company

Founded in 2003, DVDFab is an international leading multimedia processing software supplier, dedicated to developing and exploring multimedia experiences for worldwide users. Our featured products, including DVDFab, StreamFab, UniFab, and PlayerFab, have been trusted by millions of users. Thank you for choosing DVDFab. We are sparing no efforts to provide the best tech as possible as we can. DVDFab is right here and accompanies you as always.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

681 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Gift Card issue

Had an issue with receiving gift card. The agent took care of it almost immediately. Great customer service. And the product is great DVDFab all in one.

16 July 2025
Unprompted review
Rated 1 out of 5 stars

Dvdfab have removed the programs that I…

Dvdfab have removed the programs that I pruchased from them and everything has been erased from my account and they will not answer any of my emails I have sent them. When I open DVDFAb interface I get the trial version where I have to purchase the program again and the only way I can get into my account is thorough google because everytime I try to log in it says wrong password or email and I have tried every email I have and it they do not work. I have been a loyal customer for years and this is what they do rip off there customers

14 July 2025
Unprompted review
DVDFab logo

Reply from DVDFab

Thank you for reaching out and sharing your concerns. We sincerely apologize for the inconvenience you are experiencing. To help our support team locate your order and assist you better, could you please submit your order-related information through our contact page here: https://www.dvdfab.cn/contact.htm ? As for reply, you may check at the Member center > Get Support > Ticket section.

Additionally, if you are having trouble logging into your account, you can try resetting your password using this link: https://www.dvdfab.cn/member.htm?a=ForgetPassword&t=per .

We value your loyalty and are committed to resolving this issue for you as quickly as possible. Please let us know if you need any further assistance.

Rated 5 out of 5 stars

this is the best stuff

i dont know anything about this stuff. man they make so easy and the staff is very help full . i only got the 5 deal and after using it i bought the whole thing . thank guys very much for being understanding about dumb people like me . thanks again keep up the great work .

4 July 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look