Duurzaam Opgewekt  Reviews 79

No hot water and heating for days. Called the maintenance, have been told they will send a mechanic till 10pm, cancel all my plans and stood at home, nobody showed up. Cant reach the next day till 7pm, when i reached the only answer i am getting is we will send someone but we dont know when. I dont understand how is this service acceptable for the price they are getting? And you are just expected to pause all your life sit in a cold house with no hot water and wait for a mechanic to show up eternally.

DO failed to issue the annual invoice on time in September 2025. It was only after my intervention that the invoice was finally generated; however, they then failed to process a substantial reimbursement in a timely manner.

To make matters worse, they continued to collect monthly advance payments ("voorschotten") while withholding the credit due to me.

Although their helpdesk staff was consistently friendly, the lack of internal coordination meant the problem was eventually solved only in January 2026, notably it took five months (sigh ...) to resolve what should have been a straightforward issue.

This is a scam company that acquired Evoyo when they got into financial trouble. They didnt infom any of their customers, they didnt respond to any emails or calls. they didnt communicate anything on how to receive services from them. Last November, we had a problem with the app and tried to reach out to Evoyo. that was the moment we realised that they were acquired by Duurzaamgewekt. the acquiring company never communicated to us until now, with a letter asking for the subscription fee that we stopped paying after not being able to reach out to them for service, looking out for a new service provider and changing our service company. I have never seen a less professional and scam company as this before. if for some reason, you are considering to work with them, dont ever. they cannot handle customer service let aside a business.

Tired of sending emails requesting information. Just like Evoyo, customer service is terrible. I have been sending emails for months and they don’t even bother answering them. It was Impossible to follow our actual consumption, monthly installments are way higher than consumption, and I ended up paying eay more than I was supposed to in 2023, and where is my annual statement as well as the reimbursement of the extra money paid?

Trying since January to get reimbursed from 2023 additional payments, but still nothing. Heard from Duurzaam that I had nothing to receive back, so I had to provide all proof of payment from 2023 to make them understand that was overpaying for the entire year, and they need to reimburse me almost a thousand euros. I had to calculate the amount myself and share an excel file with them, and few days later I received the notification saying that the money would be transferred to my account on March 29th, and guess what? Still nothing. And again they keep ignoring email. Honestly, I have never had such a bad experience with a service provider in my whole life. Wish I could give zero star for such unprofessionalism.

I have been trying to reach them for months to transfer an account of a house I have purchased (previously with Evoyo). No one answers the phone, no one replies to emails. Does anyone work at this company?