Reasonably easy to go thrpugh orderimg system ex cept for being pushed ainto extra goods which i did not really require but have taken as wanted to complete transaction. Also 1st time i have used th... See more
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Bought 4 of these 2 for myself and 2 for gift for my grandchildren but both of them already have similar products,so sadly will return 2. I've not tried these yet but having looked at their ad feel t... See more
We had troubles ordering and mistakingly ordered 4 instead of 2 robot vacuums. We immediately emailed them to cancel 2. After a week, we were advised the order couldn't be stopped (sure). Then we only... See more
Company replied
I appreciate the ease of being able to order this product & get it checked out then shipped. I really hope this robot vacuum works as well as it was advertised. I’ll be sure to check back in with an... See more
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Replied to 88% of negative reviews
Typically replies within 2 weeks
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Fast response and very satisfactory to…
Fast response and very satisfactory to my request
Excellent service
I got a really quick reply they quickly found my order and quickly told me where it was and what was happening with it infact I was surprised and very happy with how dealt with my enquiry the whole experience exceptional thankyou support team
Very easy and simple language.
Beware of ordering from this website
I don't remember ordering three I was under the impression that I had ordered two. The website kept coming up with more 'offers' that I didn't want. I assume that it gave me the original order then when I was bombarded with all the offers I decided to take two, not two more as well as the original order. As the invoice didn't come up because I couldn't close out of all those endless unwanted other 'offers' I simply closed the site. So please I DON'T WANT THREE ; I WANT TWO so I would appreciate it if you change my order ASAP and simply bill me for the two advertised at $39 each ($78) not three at $144. Beware of this site it bombards you with so many more unwanted products and you CANNOT contact them they are pathetic and am going to complain to ACCC about them. I also tried emailing them but the emails kept being returned as undeliverable. It is extremely hard to even contact them.

Reply from Dustapro
Answering my enquiry quickly and…
Answering my enquiry quickly and satisfactorily
There was a mix up with my order
There was a mix up with my order, but I dealt with a lady Victoria ho was extremely helpful and sorted my order out very quickly. She was very professional efficient and as I said helpful

Reply from Dustapro
"Tricked" into adding two more units…
"Tricked" into adding two more units before completing the order process. Only intended to buy and try two units, but the website put up another offer with "small print" of declining the offer which could easily missed.

Reply from Dustapro
Ill wait unril product arrives
Ill wait unril product arrives. I hate items advertised in American $....why? This is Australia. Only discover at checkout.
Showing too many extra things to purchase
I did not like trying to get to purchase more items.
Customer service has been very…pleasantly dealt with.
Customer service has been very supportive. Prevented making my dilemma stressful. Im very grateful for this.
I don't like how you keep trying to get…
I don't like how you keep trying to get me to buy other things!

Reply from Dustapro
Many extras pushed
Many extras pushed. Found I'd purchased more than I needed. Guess they'll be Xmas gifts for friends & family. Just hope they're as good as promised. Other than that the process was very simple & somehow they even picked up my address- presumably from PayPal.
It would be better if you could just be…
It would be better if you could just be able to order what you want without all those advertisements.
Had a little trouble getting started…
Had a little trouble getting started but once sorted acted very fast
Easy to order BUT also easy to order…
Easy to order BUT also easy to order more than you want. Be careful
This company is a scam
This company is a scam! They take the money you authorise for their product then while they have access to your bank they take whatever other value they have access to so beware. I was lucky and had a daily limit on my account so they failed to get much but they have scammed me out of close to €200 but having read some of the reviews i have since found a lot of people have lost a lot more. They say they have a cancellation window but that a load of tosh. Once they have your money they claim there has been no order placed! STAY AWAY UNLESS YOU HAVE MONEY TO LOOSE,!

Reply from Dustapro
Too many added product options
Too many added product options - prefer all options to be upfront before starting my order
Easy to order
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