Duronic Reviews 1,058

Order a replacement lid process was really easy from the first email to the getting the replacement in 24 hours..

Thank you

The fire is very good does what I need it to and it's nice and quiet

I did not know exactly the part that I wanted, so I sent an email.
The reply was received very quickly and told me which part to order.
It arrived well packed and on time. The price was very reasonable and I can recommend this firm and its products.

Heater arrived quickly with tracking; works well as expected (only tried once). Bought from manufacturer rather Amazon (same price) so that was a bonus!

Contacted Duronic to explain that I removed the protective cover on my turbo brush by unlocking the cover by moving the two clips in the direction of the arrows. Must do this regularly to remove wrapped hairs. Cleaned the brushes and put the cover back. One clip moved into place but the other came off and in trying to fix it back, the clip broke! Contacted Duronic online and explained and they sent me an order for replacement of £7.99 on Friday just before the long weekend of our dear Queen's funeral and I received a whole new turbo brush by the Wednesday! I purchased this vacuum cleaner 2 years ago, so it was past it’s guarantee. The cost of the replacement was very reasonable.

Very helpful customer service and quick delivery of parts

Fantastic product , quick delivery and excellent for our bedroom projector . Highly recommend

Charged me postage for returning an item. Mia who wasn't very clear via email, asked me to keep proof of postage but refused to refund £8.95 for returning a perfect unopened item.

This was not a customer centric experience.

Basics of e-commerce:

- Customer lifetime value = Reduces with every bad experience
- Customer acquisition cost = increases with every bad experience
- Reverse logistic = poor experience leads to lost of customer
- Customer service = very poor and unclear, brings satisfaction levels down

-more bad experiences = more brand detractors & less brand advocates.

Guess how much it costs to lose a customer: £8.95.

Ask your marketing team how much are they spending to bring new businesses to your organisation.

Do the math. Pay for returns & keep your customers.

Great item at a good price with very quick delivery. The laptop tray hole diameters are M5 however my (non Duronic) monitor arm fixing plate hole diameters are M4 so I had to use a different set of bolts to those that were supplied. Otherwise it fits perfectly.

I am 81 years old and have. Duronic vacuum cleaner . It fell over and a piece got broken on the dust container .I looked on the website where it said a replacement dust container was out of stock . I then wrote an email to Duronic explaining the situation and requesting a dust container . Within 2 days of my e.mail ( it cost £7.99 ) the dust bad was delivered with notifications of when to expect it . Excellent service .so easy to deal with . Thankyou. ( love my Duronic .lightweight and efficient vacuum .)

Bought the wind up torch. Easy to use and simple instructions. Good communication from company and arrived quickly

As always speedy response and excellent customer service. Thank you so much

Great little radio, bought in anticipation of possible energy outages (better safe than sorry) - many plus points inc. mobile can receive charge, helpful little torch. Compact and light. First charging was solar, still going strong with that first charge. Radio, I am able to get my favourite local station no problem, sound levels perfectly fine. Haven't tried any of the other helpful facilties, but definitely feeling positive so far. Happy customer.

Arrived well packaged and in timely manner....

This is my 2nd duronic screen and they're both awesome, great quality and looks great when rolled away, easy to install, I put mine on the wall, no problem at all but it was a 2 man job as its so big.

Prompt response to email queries and exceptional delivery.

Needed a new dial as the one on my air fryer broke ...I emailed duronic and they answered quickly and sent me a link to buy a new one quick and efficient thankyou