Dune London Reviews 

Excellent customer service by EMMA , I had occasion to contact Dune about a delivery that appeared to be stuck at the couriers and EMMA was excellent in her manner and professionalism, outlining exactly what she intended to do and a timeline . The issue was then quickly resolved and I was able to update Emma so that she didn’t have to continue to pursue the matter . Thank you Emma and Dune (also love the shoes - I’ve managed to buy the exact same wedges in the sale that I bought for my daughter last year as she loves them so much and they are super comfortable so I’ve decided to copy her )

Big thank you to Emma who helped me when I messed up a return. Lovely personal touch and an asset to your company

Suzanne in the Dunes Customer Experience team has been exceedingly helpful. I needed to return shoes bought at an airport, but do not live near a store- and then that return got 'lost'. Often with some companies' customer services you get different people dealing with an issue and it takes ages. Suzanne has been helpful, solution focused, robust and efficient. Thank you, Suzanne and Dune.c

I ordered shoes for my wedding but changed my mind, return date was expired. Customer service as very helpful, especially Suzanne. I got to return my shoes although the date was expired.

Katie was really helpful and helped me resolve the issues rapidly. I am really satisfied with the support I received. This is one of the best customer service interactions I've had received.

When my shoes arrived, there was a fault with the left one. Contacted Dune customer service and spoke with Tina who was very helpful and advised me what to do next. She very kindly refunded the postage and packing and arranged for the new order to arrive the day after. Great customer service, very impressed as this is becoming rare with many companies these day's. Thank you

They were excellent in helping me sort a missing parcel. They were responsive in great time and super reassuring. Thanks so much Leah!

The shoes (castered blush t strap) looked lovely and I was excited about them. However, when I wore them the straps caused big lesions on my ankle bones, despite making lots of adjustments. They were excruciating. The skin was broken and I still have sores a week later. I felt I should write a review using the email
dune sent me as a follow up to explain the straps didn’t work for me, despite trying to make adjustments, and that people should try walking around in them for longer before deciding to keep them. There was no advice given during the review process about what was acceptable for a review. I was therefore surprised to be told that my review was not accepted because it didn’t meet mystery criteria about style and fit. I felt this was irrelevant and Dune refusing to post a poor review. It has made me wonder what else they have to hide. I won’t buy from them again. My ankles were shredded and I’m left with a pair of shoes I can’t wear again.

My parcel was lost within the Evri network, but a quick online chat with Emma and the parcel was refunded immediately, a new order processed, with excellent communication.

I live in France and ordered shoes which took less than a week to arrive, no problem ordering - lovely shoes and thank you Dune.

Had a faulty pair of sandals. Great customer service from Marie. Return arranged & refund confirmed.

My wife was given a handbag as gift from Dune London but only started using it yesterday as it is white and gold and suited for this lovely weather. However the gold handles have soft insert and the soft insert is degrading after one day of use!!!! We contacted Dune but they refuse to help without proof of purchase. She does not want to ask her friend as she feels this would be disrespectful as it was a gift. The bag is Dunes but they refuse even to look at it when we offered to return it to them. Terrible customer service when its their product and obviously defective. Wish I could give zero stars!!!!! Bad service.

Prompt response from Emma in a customer service, quick refunds.

Leah was super helpful and speedy in responses on my return. Excellent customer care service. Thank you.

I had a very service and swift resolve by Leah.
Very professional and friendly

In the end after trying and failing to subscribe (please Dune fix the buffering issues!) I landed on a great customer service person Leah. She gave me the discount for my birthday after her predecessor Emma gave me the run around for a few weeks (pray you don’t get Emma!) I bought some beautiful tortoiseshell wedges (very Rouje!) so comfortable and stylish! Got there in the end thanks to Leah!

Suzanne efficient and did what she said she would promptly.

I dealt with Katie - she was more than helpful. My purchase was faulty so she guided me through what I had to do. She followed up with all the information and it was an easy situation. Very friendly and helpful - I wish all customer service departments were as good as this!
Rowena

I placed an order with a discount code online but as exchanges aren't offered, the only option was to return and re-order. I had an online chat with Emma who agreed to price match my new order to the original price. I re-ordered and Emma refunded the price difference.

For some unfortunate reason, my boots were not shipped and Emma helped me with the issue and ensured to inform the reason. As a sweet gesture, she offered me a discount on my next purchase. She is too kind and helpful!