Duncan Lewis Solicitors Reviews 

1,725
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 315 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional professionalism, care, and dedication demonstrated by the staff and solicitors. Many highlight the clear, supportive, and timely communication, along with the strong legal knowledge and expertise provided. People often felt confident, reassured, and well-understood throughout their cases, which were handled efficiently and with great attention to detail. However, some customers also noted dissatisfaction with the staff, describing them as slow and uncaring. Additionally, a few people mentioned issues with communication, including unresponsiveness to important emails and long waiting periods, with some cases reportedly taking years to resolve.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting their professionalism, dedication, and... See more

Service

People report ambiguous experiences with service, with many praising the outstanding level of service,... See more

Customer service

Users describe positive interactions with customer service, highlighting the professionalism, care, and clear... See more

Response time

Consumers find response times to be ambiguous, with many reviewers praising the promptness and clarity of... See more

Location

Clients share ambiguous opinions on location, with some expressing a desire for better law firms in Devon,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I would like to thank the team at Duncan Lewis who helped me with my case, particularly Emily Rand and Laiba Baig. I wouldn't have got through navigating proceedings without them. Communication w... See more

Company replied

Rated 5 out of 5 stars

I was under legal aid, Primal still treated me like i was a standard customer, prompt replies, good advice and no messing around. I felt Primal understood my position, wanted to help and i felt confid... See more

Company replied

Rated 5 out of 5 stars

I will recommend the company to many people as possible. My case was handled with professional aspect. And I feel comfortable during the process I wish to say big thanks to all the solicitors and team... See more

Company replied

Rated 5 out of 5 stars

Superb service provided by Jaspreet Rai of Duncan Lewis Solicitors. My case was handled sensitively, professionally and efficiently. Jaspreet always made me feel safe and reassured. She was very respe... See more

Company replied


Company details

  1. Lawyer

About Duncan Lewis Solicitors

Written by the company

Established in 1998, Duncan Lewis Solicitors serves both corporate entities and private individuals from a number of offices across England and Wales. The firm is committed to providing reliable, accurate and practicable legal services and aims to fulfil its motto “we give people a voice”. Employing over 600 personnel, Duncan Lewis practices in over 25 areas of law and as the UK’s largest provider of legal aid services approximately 70% of the firm’s client base is publicly funded, with legal aid franchises in actions against public authorities, child care, clinical (medical) negligence, community care, crime, family, housing, immigration, mental capacity/Court of Protection, mental health, public law and welfare benefits. The firm also offers services in charity law, debt and insolvency, education law, employment, personal injury, regulatory and compliance law, and wills, probate and tax.

The firm represents individuals, companies, and corporate entities, including UK and international businesses, and handles claims at all levels of judiciary. Their expertise includes business crime/investigation, business immigration, commercial property services, company and commercial law, and international trade disputes, with alternative dispute resolution (ADR) available for all commercial disputes.

The firm has been continuously recognised by independent legal directories The Legal 500 and Chambers and Partners UK as a top-tier and leading law firm. Additionally multiple individuals are also recognised by these directories for their specialist services.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 19% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(1,725)

296 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Hina is recommended for her…

Hina is recommended for her client-eccentric service and thorough guidance throughout the immigration process. Hina Known for being extremely knowledgeable, experienced, and compassionate towards clients, providing attentive service.

27 September 2025
Unprompted review
Duncan Lewis Solicitors logo

Reply from Duncan Lewis Solicitors

Dear shahed

Thank you for your kind feedback. We are pleased to hear that you had a positive experience with Immigration Solicitor Hina Kargar. Your comments reflect the dedication and professionalism our lawyers strive to deliver in every case.

Kind regards,
Duncan Lewis Solicitors

Rated 2 out of 5 stars

Piyush Padam Bajaj

Piyush Padam Bajaj
1)how was your case handled? It was amazing, just he interviewed me so many times, even if language barrier is one problem he solve all problem and help me very well. He called me, emailed me in each aspect of my case. I was told him everything about me and he recorded it all as I wanted. He took every information from me and organize it. He said to me don't hesitate to contact me, so I contacted him by email and phone. So it was amazing lawyer handling my case in the right way.
2)How did your lawyer make you feel?
Really am feeling good. He give me hope, when I was feeling bad and failed.
3)Quality of communication-phone call email, letters:
He was contacting me with phone call and email. It's amazing quality. He helped very well even when he call phone and I couldn't understand him, he speak with my friend to solve my problem. He emailed me, contacted me very well.
4)Quality of service and availability:
He was available always for me. He answered me the phone call and email. The quality of service I get also amazing.
5)professional and legal knowledge
He was amazing lawyer I have seen ever. As Allah is ma witness I have never ever seen such lawyer who ask me, record ma case, help me and handling my case very well.

3 October 2025
Unprompted review
Duncan Lewis Solicitors logo

Reply from Duncan Lewis Solicitors

Dear Ebba

Thank you for your feedback. We are pleased to hear that you had a positive experience with our team.

Kind regards,
Duncan Lewis Solicitors

Rated 5 out of 5 stars

Emma newton at Duncan Lewis has been…

Emma newton at Duncan Lewis has been absolutely amazing, informative, calm and very supportive throughout my family court proceedings. She has been there through everything, reviewing evidence, advising and supporting me through the important fact finding stages and providing bundles for the courts. I feel very informed and supported throughout my decisions in protecting my children and myself from harm. I cannot thank you enough, truly from the bottom of my heart.

29 September 2025
Unprompted review
Duncan Lewis Solicitors logo

Reply from Duncan Lewis Solicitors

Dear Leanne

Thank you for your kind feedback. We are very pleased to hear that Family Law Trainee Solicitor Emma Newton was able to assist you effectively and that you felt supported throughout. It is always our aim to achieve the best possible outcomes for our clients. Your comments are greatly valued.

Kind regards,
Duncan Lewis Solicitors

Rated 5 out of 5 stars

Duncan Lewis took on my case when every…

Duncan Lewis took on my case when every other firm I contacted turned it down, possibly because it was so small and wouldn't generate a lot of fees. Despite the low fees, Paige Evans dealt with my case professionally, spent time reviewing the information and dispensed advice effectively. I was able to recover my monies from my bank quickly when it would have taken much longer as I live in Laos, a country with poor postal system and the bank requesting all correspondence by post.

26 September 2025
Unprompted review
Duncan Lewis Solicitors logo

Reply from Duncan Lewis Solicitors

Dear Arouny

We greatly appreciate your feedback and are pleased to hear of your experience with Civil Litigation Solicitor Paige Evans. Delivering professional and compassionate service is central to everything we do, and we are happy to learn that this was reflected in your case.

Kind regards,
Duncan Lewis Solicitors

Rated 1 out of 5 stars

Lorick Winarskie

Mr Lorick Winarskie
I wont be silenced he had no intention in representing me !
Disgraceful !!! Over 3 years of lie's and false promises needs reporting!.

26 March 2025
Unprompted review
Duncan Lewis Solicitors logo

Reply from Duncan Lewis Solicitors

Dear c, leon

We are sorry to hear about your experience and would appreciate the opportunity to look into this matter further. If you could kindly contact our Client Care Team at ClientCareTeam@duncanlewis.com, we would be happy to discuss this with you and address any concerns.

Kind regards,
Duncan Lewis Solicitors

Rated 5 out of 5 stars

I was pleased with the outcome of my…

I was pleased with the outcome of my case and appreciated being kept well-informed throughout the process. Phoebe Holdstock was professional and thorough in her approach.

15 April 2025
Unprompted review
Duncan Lewis Solicitors logo

Reply from Duncan Lewis Solicitors

Dear customer

We greatly appreciate your feedback and are pleased to hear of your experience with Child Care Solicitor Phoebe Holdstock. Delivering professional and compassionate service is central to everything we do, and we are happy to learn that this was reflected in your case.

Kind regards,
Duncan Lewis Solicitors

Rated 5 out of 5 stars

“Highly Professional and Caring Lawyer

I had a very positive experience with Duncan Lewis Solicitors. My lawyer, Sajal Parashar, was extremely professional, kind, and responsive. He always replied to my emails and calls promptly and communicated with patience and respect during meetings. His professionalism and attention to detail made me feel confident and supported throughout my case. I also want to thank the entire Duncan Lewis Solicitors team for providing high-quality service and consistent support. I would highly recommend this firm and my lawyer to anyone.

26 September 2025
Unprompted review
Duncan Lewis Solicitors logo

Reply from Duncan Lewis Solicitors

Dear Javed

Thank you for your kind words and for taking the time to share your feedback. We are delighted to hear that our team was able to provide you with the support and guidance you needed during your matter.

Kind regards,
Duncan Lewis Solicitors

Rated 5 out of 5 stars

Amazing

Phoebe was always super efficient and spent a lot of time making sure everything was how it should be. She also put me at ease and had my best interest all the way through. I would definitely recommend and use her again in the future if needed

15 January 2025
Unprompted review
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Reply from Duncan Lewis Solicitors

Dear melissa

Thank you for your kind feedback. We are pleased to hear that our team was able to support you and achieve a positive outcome.

Kind regards,
Duncan Lewis Solicitors

Rated 5 out of 5 stars

Sareeya chawdhary was handling my case

Sareeya chawdhary was handling my case. Trust me she is one of the best solicitor in UK. I will highly recommend to contact with sareeya.
Thank you for your help.

23 September 2025
Unprompted review
Duncan Lewis Solicitors logo

Reply from Duncan Lewis Solicitors

Dear Yousaf

We really appreciate you taking the time to leave this review. Caseworker Sareeya Chawdhary and the team work hard to provide clear and supportive advice, and it is great to know this made a difference for you.

Kind regards,
Duncan Lewis Solicitors

Rated 5 out of 5 stars

Sumedha Singaraju – Professional, Supportive, and Reliable

I am grateful for the outstanding support provided by my solicitor, Sumedha Singaraju.

At every stage, she demonstrated deep expertise, dedication, and compassion toward my complex case.

The document she prepared for me was thorough, clear, and detailed, addressing every concern with professionalism and care.

Sumedha listened attentively, understood my circumstances, and advocated for me with sincerity and deep knowledge of the law. Her work gave me confidence and hope during an uncertain time.

I highly recommend Sumedha for anyone seeking dependable legal guidance. Thank you so much for making a real difference in my life.

16 September 2025
Unprompted review
Duncan Lewis Solicitors logo

Reply from Duncan Lewis Solicitors

Dear Elijah

Your feedback is greatly appreciated. We are glad that Caseworker Sumedha Singaraju could assist you and that you felt supported throughout your matter.

Kind regards,
Duncan Lewis Solicitors

Rated 5 out of 5 stars

I had a great experience with Mr

I had a great experience with Mr. Denny Joseph Derasahayam,i highly recommend him.

17 September 2025
Unprompted review
Duncan Lewis Solicitors logo

Reply from Duncan Lewis Solicitors

Dear Istar

We are grateful for your thoughtful review and we are pleased to hear you had a positive experience with our team.

Kind regards,
Duncan Lewis Solicitors

Rated 1 out of 5 stars

Unprofessional

I filled in a contact form on their website to get support with an issue with my landlord. 3 days later, I had still not heard back from them, so I decided to call them directly to have an update.

The person I had on the phone was very cold, unfriendly, and did not explain things clearly. After looking at the contact form I submitted, she told me that there was no capacity to take on new landlord harassment cases.

While I can understand this, I told her that it would have been nice to let me know much sooner instead of keeping me waiting for nothing. She gave a vague explanation about annual leave in the team, and showed absolutely no empathy.

What an unprofessional way to treat someone was is already struggling because they are a victim of harassement...

17 September 2025
Unprompted review
Duncan Lewis Solicitors logo

Reply from Duncan Lewis Solicitors

Dear Magali

We are sorry to hear about your experience and would appreciate the opportunity to look into this matter further. If you could kindly contact our Client Care Team at ClientCareTeam@duncanlewis.com, we would be happy to discuss this with you and address any concerns.

Kind regards,
Duncan Lewis Solicitors

Rated 5 out of 5 stars

I had an excellent experience with…

I had an excellent experience with Duncan Lewis solicitors . Nikhila Gorripati was professional, supportive, and always kept me well informed throughout the process. She handled everything efficiently and with great attention to detail, which gave me real peace of mind. I’d highly recommend their services to anyone in need of reliable legal support.

15 September 2025
Unprompted review
Duncan Lewis Solicitors logo

Reply from Duncan Lewis Solicitors

Dear Frewengel

Thank you for your kind feedback. We are pleased to hear that Caseworker Nikhila Gorripati was able to support you and achieve a positive outcome.

Kind regards,
Duncan Lewis Solicitors

Rated 1 out of 5 stars

The worst so-called solicitor in the…

The worst so-called solicitor in the uk! Lorick Winarskie Lie's and make's false promises needs investigating by the SRA deliberately took over 3 years to make the eviction over the time frame!
Probably fabricate more lie's to have the review removed

19 March 2025
Unprompted review
Duncan Lewis Solicitors logo

Reply from Duncan Lewis Solicitors

Dear MR CHRISTOPHER

We are sorry to hear about your experience and would appreciate the opportunity to look into this matter further. If you could kindly contact our Client Care Team at ClientCareTeam@duncanlewis.com, we would be happy to discuss this with you and address any concerns.

Kind regards,
Duncan Lewis Solicitors

Rated 5 out of 5 stars

I would like to express my sincere…

I would like to express my sincere gratitude for the substantial assistance you have provided. I would like to express my gratitude for the time and effort invested in my case, particularly that of my caseworker and the solicitor from Duncan Lewis. Thank you very much.

16 September 2025
Unprompted review
Duncan Lewis Solicitors logo

Reply from Duncan Lewis Solicitors

Dear suhaib

We really appreciate you taking the time to leave this review. Our team works hard to provide clear and supportive advice, and it is great to know this made a difference for you.

Kind regards,
Duncan Lewis Solicitors

Rated 5 out of 5 stars

I would like to thank Ms.Samridhi Ganak

I would like to thank Ms. Samridhi Ganak, one of the outstanding and compassionate lawyers at Duncan Lewis Solicitors. She handled my case very well and was always available and responsive to my problems regarding my case and asylum application and really worked hard for my asylum case. Thank you for all your efforts, Ms. Samridhi Ganak. appreciate that

16 September 2025
Unprompted review
Duncan Lewis Solicitors logo

Reply from Duncan Lewis Solicitors

Dear Mohammad

Thank you for sharing your experience. We are delighted that Caseworker Samridhi Ganak was able to guide you through the process with care and professionalism. Our team is committed to supporting clients during challenging times.

Kind regards,
Duncan Lewis Solicitors

Rated 1 out of 5 stars

Cant be bothered?

They advertise expertese that they dont have and then dont bother to even be polite or helpful therefore its a one. Update I responded to customer services and they're on leave...... Why invite me then ???? Hopless

15 September 2025
Unprompted review
Duncan Lewis Solicitors logo

Reply from Duncan Lewis Solicitors

Dear George

We are sorry to hear about your experience and would appreciate the opportunity to look into this matter further. If you could kindly contact our Client Care Team at ClientCareTeam@duncanlewis.com, we would be happy to discuss this with you and address any concerns.

Kind regards,
Duncan Lewis Solicitors

Rated 1 out of 5 stars

No call back in over a week

No call back in over a week. Was told call back within 24-48hrs as flagged with relevant team a urgent, but 11 days and 3 chaser calls later still no contact.

5 September 2025
Unprompted review
Duncan Lewis Solicitors logo

Reply from Duncan Lewis Solicitors

Dear JT

We are sorry to hear about your experience and would appreciate the opportunity to look into this matter further. If you could kindly contact our Client Care Team at ClientCareTeam@duncanlewis.com, we would be happy to discuss this with you and address any concerns.

Kind regards,
Duncan Lewis Solicitors

Rated 5 out of 5 stars

Thank you Sophie

Thank you so much for you're attention. We still in process, but I believe everyone will be alright.

10 September 2025
Unprompted review
Duncan Lewis Solicitors logo

Reply from Duncan Lewis Solicitors

Dear Mihova

Thank you for your kind feedback. We are delighted to hear that our team is able to support you effectively. Your comments are greatly appreciated.

Kind regards,
Duncan Lewis Solicitors

Rated 5 out of 5 stars

Very helpful

Very helpful

4 September 2025
Unprompted review
Duncan Lewis Solicitors logo

Reply from Duncan Lewis Solicitors

Dear Kat

We greatly appreciate your positive review.

Kind regards,
Duncan Lewis Solicitors

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