I recently spoke to Heena about an order that I had placed that I needed quickly as did not realise next day delivery was not available on the website and I had taken a week off work to decorate. I ca... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I spoke to Neve on the online chat today in regards to a recent purchase I had made. I had used Dulux once eggshell on my stairs which had unfortunately turned yellow! I did not realise that the oil b... See more
Company replied
I was very surprised by my customer experience as I have never received one like this! Joanne has been incredibly helpful and understanding about how difficult it is to choose colours especially unde... See more
Company replied
Just wanted to say after my review / complaint I left on here about Dulux mix paint, Helen and Laura were amazing in responding and resolving, they replied to my emails straight away. They were very... See more
Company replied
Company details
Written by the company
We want to help you gain confidence in colour, and inspire you to create your own beautiful living space. You are at the heart of what we do, and Dulux is here to support you at every step of the decorating process. Whether it be product or colour advice, our expert team is on hand to give you the guidance you need. Our aim is to respond to all contacts within 24 hours, answer telephone calls within 4 rings and answer live chats within 1 minute. No matter how big or small the project, Dulux can help you transform your home.
Contact info
Akzonobel, Wexham Road, SL2 5DS, Slough, United Kingdom
- 0333 222 7070
- duluxvirtual@akzonobel.com
- dulux.co.uk
4.0
Great
2K reviews
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Reply from Dulux
Thank you for the 5 star review! So glad you are happy with our products :)
Helpfull advice step by step
6 October 2025
Unprompted review
Reply from Dulux
Thank you for sharing your experience, so glad the advice was helpful!
After having some problems with Wickes…
After having some problems with Wickes not mixing paint properly then not helping we had to go to Dulux it’s been a long process but staff have been so helpful and have issued a refund for paint.
6 September 2025
Unprompted review
Reply from Dulux
Hi, thank you for your positive feedback! We will make sure to pass this onto the team! :)
Excellent help on the web chat…
Excellent help on the webchat today from Dulux. Friendly staff, took the time to speak to colleagues and sort out my query on a (very) old product! Also my assistant had a good sense of humour which was a bonus!
Thank you 😊
29 September 2025
Unprompted review
Reply from Dulux
Hi Sarah, thank you for your positive feedback! We will make sure to pass this onto the team! :)
Reply from Dulux
Hi, thank you for your positive feedback! We will make sure to pass this onto the team! :)
DDC Oldham
DDC Oldham.
Hannah in store helpful. Polite and goes the extra mile to ensure you get the best
12 September 2025
Unprompted review
Reply from Dulux
Thanks for leaving a review! Glad to hear we could help! Thanks Helen.
Fast response
Fast response, clear advice. I won’t know how good the advice is until I try it, but sounds sensible. I’ve had good service before from Cuprinol.
26 September 2025
Unprompted review
Reply from Dulux
Thank you so much for the lovely feedback!
The tester I bought just confirmed how…
The tester I bought just confirmed how bad Dulux is. It's thinner than a whitewash lol - think I'll get a 'proper' paint elsewhere.
Also, what's with these stupid little roll on testers anyway? As the paint is so thin, it just drips everywhere when you squeeze to get the paint out.
Just awful.
24 September 2025
Unprompted review
Reply from Dulux
Hi, we are sorry to hear that you have had an issue with one of our products. Please can you confirm the barcode number from the tester, and send any photos across to duluxvirtual@akzonobel.com and quote the reference number 3554419 in the subject line of the email, and we can look into this for you? Thanks
Helen was great and very reassuring
Helen was great and very reassuring! So helpful.
24 September 2025
Unprompted review
Reply from Dulux
Thanks for the feedback! Glad we could help!
Quick advice and suggestions
23 September 2025
Unprompted review
Reply from Dulux
Thank you for the 5 star review, so glad you received prompt and helpful advice!
Reply from Dulux
Thank you so much for the lovely feedback!
Dulux white emulsion
Il never use this paint again I've always recommended dulux but when uve got to put 4 coats on a wall theys got to be something wrong it doesn't seem to cover like it use too.
20 September 2025
Unprompted review
Reply from Dulux
Hi Sean, I am sorry to hear this. Please can get into contact us with the details from the can so we can check this for you. Please contact us on Tel 0333 222 7171 or email duluxvirtual@akzonobel.com quoting reference number GB-3548611 HD Thanks Helen.
Good customer service
Prompt answers. Clear responses. Helpful. Resolved my issue immediately
19 September 2025
Unprompted review
Excellent commitmentof…
I contacted Dulux because a tin of Cuprinol paint
Leaked ,and the person I spoke to was very helpful
And sent me a voucher so I could replace it
I like all Dulux paint ,it is of very good quality .
Thank you for the voucher ,
19 September 2025
Reply from Dulux
Thank you for the lovely feedback :)
TEN STAR CUSTOMER SERVICE!!!
Omg... Vicky at Dulus was SO helpful and kind and went out of here way to support and help me. When I think of the millions of customers they much have, it amazes me that Vicky could pay so much attention to detail with me... to really help me understand the colours and techniques and to go the extra mile to make sure that I was ok moving forward. Thank you Dulux.... you guys are amazing... so helpful and kind and give the best service ever!!
PS. The AQUA UNI PRIMER is AMAZING!!!!!!!!!!!!!!!!!!!
16 September 2025
Unprompted review
Reply from Dulux
Hey, thank you for your positive feedback! We will make sure to pass this on! :)
Adhesion problem.
It was OK. We didm’t solve the problem but we’ll hopefully find a way round co it.
15 September 2025
Reply from Dulux
Hi John, I do hope this resolves the issues - please reach out if it doesn't. Thanks Helen.
Reply from Dulux
Thanks for the feedback Rachel! We will pass that onto the team!!
Blue ,not grey
I have just bought a tin of Coastal Grey matt emulsion and when it's on the wall it's actually blue . I am very disappointed with the colour and now need to buy more paint as my hallway looks like a 1970s bathroom .
I have worked mixing vehicle paint in the past and there's no way a garage would've accepted that as grey to spray a car . I really think it would be useful if I could add a photo to this review to show you what I mean
13 September 2025
Unprompted review
Reply from Dulux
Hi Debbie, we are sorry to hear that you have had an issue with one of our products.
Please can you confirm the barcode and batch number from the tin, and send any photos to duluxvirtual@akzonobel.com and quote the reference number 3538699 in the subject line of the email, and we can look into this for you? Thanks
Marius Husaru
I had several emails with Marius and on every occasion, he was patient, prompt and helpful
8 September 2025
Unprompted review
Reply from Dulux
Thank you for taking the time to leave great feedback. I will pass this onto the customer adviser to see.
Had an issue with a faulty tin of…
Had an issue with a faulty tin of place. Was sorted out quickly with a replacement and compensation for the hassle
8 September 2025
Unprompted review
Reply from Dulux
Thank you for the great review! So glad our Technical Team could help!
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