Dulux Reviews 

I must congratulate Viki and her colleagues at the speed they handled and settled this issue. Eleven out of ten.

Saima was quick to respond and sorted my issue out with no problems. Friendly and efficient service. Thank you!

Quick and efficient response

We have just purchased a second batch of Dulux Silver Lichen matt emulsion 1Ltr from your mixing process at wicks in Luton. The new batch is drying significantly darker then the original batch we purchased and does not match the sample swatch. Very disappointed

Dulux quality as expected

I was given Dulux advice on what paint I should use on my banister's, wooden banisters.
I haven't tried the paint out yet so I can't give much more of a review than the person l spoke to was friendly and seem to know what she was saying.

Customer service was able to review my specific requirements

Having had some sample colour pot issues I spoke with Joanne in Customer services and the response I received was nothing short of astounding. No lame excuses, good honest evaluation of the issue and her helpfulness far exceeded what you get from many company's nowadays. My issue was dealt with professionally and positively. I don't usually write reviews but Joanne's approach restored my faith in good old fashioned customer service.

Had an issue with my railings going rusty and contacted customer services....Heena was very helpful in working out a good plan of action and giving great advice and recommendations for which products to use. They have been very generous and have given me faith that they are a company that cares and want to help their customers...can't fault this service.

Reliable products. My go to paint manufacturer

After having some problems with Wickes not mixing paint properly then not helping we had to go to Dulux it’s been a long process but staff have been so helpful and have issued a refund for paint.

Excellent help on the webchat today from Dulux. Friendly staff, took the time to speak to colleagues and sort out my query on a (very) old product! Also my assistant had a good sense of humour which was a bonus!
Thank you 😊

The agent is helpful

DDC Oldham.
Hannah in store helpful. Polite and goes the extra mile to ensure you get the best

Fast response, clear advice. I won’t know how good the advice is until I try it, but sounds sensible. I’ve had good service before from Cuprinol.

The tester I bought just confirmed how bad Dulux is. It's thinner than a whitewash lol - think I'll get a 'proper' paint elsewhere.
Also, what's with these stupid little roll on testers anyway? As the paint is so thin, it just drips everywhere when you squeeze to get the paint out.
Just awful.

Helen was great and very reassuring! So helpful.