Dukeandscoop Reviews 

Placed a order of nearly 160.00 worth of products have emailed numerous times and haven’t got a response order not even been shipped and it was ordered 2 weeks ago unless the company contact me I will have no choice to dispute the transaction as goods not received

Delivery takes a while from the Netherlands to the UK (3 weeks?), but I have recommended the pet tracker to friends as it's really useful and good value. Worth the wait!

Good quality cat collars very good customer service

Placed an order on the 18/3, it’s now 3/4 and still not received my order?

11/4 - finally received the order and items seem to come from TEMU. WONT USE THIS COMPANY AGAIN

Simple website and easy checkout. Found the dog harness I needed in minutes. Delivery came on time. No issues.

Placed an order for a dog collar which arrived after 3 weeks of waiting. The collar was tiny and wouldn't fit.
After following procedures for returning the item, I am still awaiting a response on how to return.
I wouldn't recommend buying anything from this company as no correspondence and no chance of returning or replacing items not fit for purpose.
Since this review was placed Dukeand Scoop responded and offered to replace if I returned the item at my own cost, as I had been waiting for over 4 weeks I had already had to buy another collar for my dog. After explaining that my dog couldn't wait this long with no collar they offered a refund of 20% which I accepted just to close the case and move on.
20% refund is better than no refund I suppose.
I still had to purchase a collar from elsewhere.
Good luck to anyone dealing with this company.

I’ve placed a few orders now and it’s been smooth every time. Prices are decent and shipping is quick.

Scammers, ordered and never sent didn’t respond to emails.

The company is usless, I have been waiting for my order to arrive for over 2 weeks. On their website it states delivery in 3 to 5 working days, this is a lie. Meanwhile they keep emailing me to say what a great job they are doing. They have also stopped replying to my emails asking where the order is and when it will be delivered.

Appalling - avoid at all costs. Duke and scoop appears to be a fraudulent company so far.
I ordered two items on their website and paid. Shipping policy says it should be sent out next business day. A week later however and there is no update. I contacted their customer services via email. It states I should have a reply within 24 hours, but it is four days since I raised a ticket online and I have had no reply at all.
The item has not been shipped out yet, I can't get hold of anyone and I have asked for a refund. Still no response from the company at all. Shocking service and seems like a fraudulent website so far.

Awful all round. I ordered a pet tracking tag and a collar for my cat.

They took over a month to arrive, and the quality is terrible. Save your money and order the same thing on Temu or Aliexpress.

The tracker barely works; the instructions were written in broken English and were difficult to follow. It’s also very flimsy.

The orange collar I ordered has transferred dye onto the white patches of my cat and has given her an itchy, uncomfortable rash on her neck.

I contacted customer services first as I was reluctant to leave a bad review, but they gave me the infuriating advice to wash the collar (a bit late now) and some AI-generated copy on how to use the tracker.

Placed my order a week ago and no sign of it even being dispatched yet. I have emailed but received no response except and automated email. I looked up their postal address and its a local post office. I suspect this is a scam and the business is not based in Holland. I will be contacting my bank for a refund.

Your products are a lovely quality. Customer services were very professional and understanding, friendly and eager to assist.

My dog usually ignores new beds but actually uses this one. Shape holds up well. Seems comfortable.

I was nervous ordering an orthopedic dog bed because my older dog is picky. But once it arrived, he walked straight over and laid down. The fabric feels sturdy and not cheap. Shipping was fast and updates were clear. I’d buy this again without thinking.

I had to contact customer service once for a sizing question. They answered clearly and didnt overcomplicate things.

Customer service handled my issue fast. No back and forth. Replacement arrived quickly. That matters.

This is the best thing I have ever spent money on.
Our 4 year old golden retriever has recently been so spoiled that he developed the habit of barking profusely anytime we put him outside or he was left on his own.
Within minutes of using this he stopped after one bark and it has completely trained him to be nice and calm instead of upset and noisy.
We used to feel so stressed when putting him outside before getting ready to go out but now it’s a peaceful experience.
It’s changed our life I will buy 10 more!

My dog is picky with toys but this squeaky one is a hit. It’s been a week and it’s still alive, which says a lot. Packaging was neat. No complaints here.

Placed the order and it took 3 weeks to arrive by which time the product was no longer required. I e-mailed to ask for details to return the item and was first offered a 20% discount to keep it. I wasnt interested. Then it was 40%. Again, I replied i just wanted to return it. Then 70%. Finally they stopped replying to me.
Still awaiting instructions or some sort of reply to be able to return the product.
I would strongly recommend avoiding this company.