Edited: Issue resolved received funds after 16 days. I put300$ on my Duelbits account, played in sports had few winnings some losses, but I gained around 700$, I tried to withdraw 250 more than tw... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Based on reviews, created with AI
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I recently received a $1000 bonus from this bookmaker, which came with a wagering requirement of $10,000. I accepted the terms, confident I could meet the requirements. After wagering about $7000 and unfortunately losing around $5000 of my own money, I was suddenly banned from the bonus without any explanation.
I reached out to customer support for clarification, but I was given vague responses with no concrete reason for the ban. It feels extremely unfair to be cut off after committing so much time and money to meet their wagering requirements.
Bonuses should come with clear and transparent rules, and players should not be arbitrarily banned mid-promotion. This experience has left me deeply disappointed and skeptical of their business practices.
I strongly caution others against trusting their bonus offers. The lack of transparency and accountability is unacceptable.

Reply from Duelbits.com
So I deposited $8k after doing a VIP transfer, then I was told I would receive a deposit bonus of 100% after I had wagered my $8k deposit 5x over. I wagered the deposit 5x over as required and was then told I had "Broken terms and conditions" despite the fact, I did everything as it should've been done. Highly frustrated and feel like I have been seriously misled and stolen from.

Reply from Duelbits.com
I deposited 250$ and managed to run it up to 400$. When I tried to withdraw, I was asked to KYC, and upon doing so learned that my KYC had been put under manual review. I was told I would get a response in 24 hours. I waited 3 days, and had to contact them before getting told I was "banned". They did not tell me why, nor let me withdrawl or retry my KYC. I even asked them to just refund my original 250$ deposit, not even the 400$ I had won, but they also refused this. Horrible site, use something more trusted such as shuffle.com or stake.com

Reply from Duelbits.com
One of the best online casinos out there!
Nick:duelgirl

Reply from Duelbits.com
Played $1000 welcome bonus. Made approximately 20-30 bets on football. Spent a lot of time wagering, when it was completed I received a message that I had broken some rule. I have only made regular bets.
I am sure they will answer with some sort of excuse, but they still have stolen my money, and customer service won’t give me what they promised me.
STAY AWAY
Edit: if duelbits is in fact willing to fix their "mistake", I am willing to make a new review

Reply from Duelbits.com
Rigged to death worse than rollbit or stake house blackjack is rigged the stated rtp is fake ... you've been warned :) (UPDATE) apparently I have to send more info OR they will.remove my review OK here u go house blackjack is rigged its mathematically impossible what the house gets.... the rtp is fake they alter it for their streamers and what's stated on the site is false they r offshore for a reason so they can operate in this way stay well clear they are criminals they use people like mcgreggor and drake to implant false sense of security in their players but make no mistake they r thieves too bieng paid a million a month to promote this dogshizzle to you ....how can they afford to pay them this much you ask ? Well it's rigged and your losing they're winning I depo 16 times here n won not once lol coincidence? Nope I play all casinos and this one along side rollbit and stake is a literal criminal organisation stay away also if you make a small review and don't read you emails this dog company will dispute it and then trust pilot will remove it I wonder how many legit reviews they got removed due to people just saying its a scam anyway you have been warned stay away from all.untegulated offshore casino they are there for a reason they r crooks

Reply from Duelbits.com
Firstly in the case of the live blackjack games, if you play you wont be playing with real players. Everyone plays against the book in a way that gives the dealer 20 or 21 for 6 rounds in a row. This casino doesnt have money to pay out players, but they have tricks to rip you off your money. The second trick i saw with their blackjack is when you place the right bet behind a player, the dealer freezes like a deer in headlights, i suspect they’re changing the hand you’ll get just so you lose.
Secondly, the live baccarat table is rigged too. If the player or banker has real money they will give the player the high card. I noticed the dealer didnt play the second card of the big game even though the banker who i bet on was only a 3 away from 8 which means you’d win. But they dont play by the rules.
In conclusion, dont deposit your money on this website, you will be robbed. Guaranteed, its unfair and it sucks. They need money too so they wont be paying you out any of theirs. The gambling commission should have their license revoked. Absolute gross misconduct!!

Reply from Duelbits.com
DuelBits gives me a lower milestone reward of $385 for wagering hundreds of thousands of dollars even though milestone rewards prior were 3-4x more, then they claim it's because it "missed my account" and that "missed milestones" get paid out over your next 10 milestone rewards. Then claimed my last two claims were more because 10 milestones ago the same thing happened but I didnt notice, but that doesn't make sense because 10 ago the reward would have been too small for it to have made my last 2 claims 3-4x more than $385. It doesn't make sense & they think they can get away with it, so I'll make a review here so no one chooses to use their platform thinking they'll actually be able to claim their milestone rewards, it'll just "miss your account". Pure lunacy.

Reply from Duelbits.com
Stake.com and duelbits.com both team mingle i hacking
This both website is try to login in sake of some way and catch your data, 1st is bank balance after never make website become slow connection.
Please stop this beep..... website and see your past life and take your life back by any other way God is there

Reply from Duelbits.com
I've been using Duelbits for a while now, and I couldn't be happier with my experience. This platform truly stands out in several key areas.
First and foremost, the instant withdrawals are a game-changer. I've used many online gaming platforms before, and Duelbits' commitment to providing instant withdrawals is unmatched. It's incredibly reassuring to know that when I win, I can access my funds immediately without any hassle.
Additionally, the support team at Duelbits is outstanding. Every time I've had a question or needed assistance, the support staff has been incredibly kind, responsive, and helpful. Their dedication to customer satisfaction is evident, and it significantly enhances the overall user experience.
Duelbits also offers a wide range of games and betting options, ensuring that there's something for everyone. The interface is user-friendly and intuitive, making it easy to navigate and find exactly what I'm looking for.
Overall, Duelbits provides a seamless and enjoyable gaming experience. With their instant withdrawals and top-notch customer support, they have earned my highest recommendation. If you're looking for a reliable and customer-focused platform, Duelbits is the way to go!

Reply from Duelbits.com
250k WITHDRAWAL DENIED - DO NOT PLAY HERE!
My earlier reviews are below, I withdrew 250k on 15 of June 2024, they asked for numerous KYC/AML and Source of Wealth documents. I provided over 30+.
Now they have closed my account, refused to pay me claiming the documents are forged!!! How can I forge 30+ documents? I would have got them certified if they were really concerned they are forged.
They also never told me why they are forged.
SO YOU ARE WARNED, DONT USE THIS CASINO EVEN FOR 10$ THEY WILL CLOSE YOUR ACCOUNT IF YOU WIN. I LOSE 100K OF MY OWN MONEY!!!

Reply from Duelbits.com
Never play there they scamming the people shame on them they manipulate the game settings to pay less and less and ripping all your money they should be ashamed they destroying people life and mental health dont get to their trap Conor that support those thieves should be ashamed he is very naive that he suppprting those thieves big champ but brain zero. STAY AWAY SCAMMERS! Better play somewhere else

Reply from Duelbits.com
I wrote an honest review long ago about winning 100,000 and then things seemed to go down hill from there. I have nearly made it to the 15,000,000 club and I can honestly say that slots wins are garbage. I called them out on twitter x.com and they blamed the game provider so I called the provider out with video evidence of games costing 3,000-5,000 and then the bonus final hits and pays 0
Both companies blocked me which is funny. Like you’re playing on a communist app where the truth can be talked about. If you go to support, you’re dealing with someone copying responses and pasting for their response. Recently got a bonus and 3 spins in it said congrats… your 10 spin bonus is over and you won’t 509.00 so I checked balance…. Nothing additional there… contacted support and same as other reviews…. They are pretending they can’t see it and that it never happened.. let’s be real… I have a 15 million dollar account and really don’t give a flip but thought it was a glitch…. The fact I am being argued with and denied the claim….. it’s numerous on many levels. Support seems to be outsourced which is fine but lacks understanding and training. I have reported hundreds of major game problems… like spinning and suddenly get an error that I have insufficient funds or there was a game provider network error… after either of these… you never get another bonus… almost like a command was sent to the game… duelbits claims they have no control over win/loss. But funny enough…. All game providers are not giving bonus for me unless I bet 10 cents… this could be bad luck…. EXCEPT I brought on two friends and they actually get bonus on same games… checked with another buddy… he is 10 million club and exact same with not getting bonus… I usually deposit 3-5,000 to see a max win of $400 on a bonus.
Have tested hundreds of times… almost all games will give a bonus within 150 spins… I tested on every denom but the second I got up to 4.50 and above… I went through thousands of spins with no bonus. They are either controlling that or have it set to not bonus on my account. Either way…. I found multiple other gaming sites where I play the same games… they bonus like you would expect. Duelbits may owe too much out and that’s possible the reason the veteran high rollers are taking a hit.. I’m encouraging all newcomers and veterans to get away from duelbits quick as possible. I have video evidence to support every claim in this message plus many claims I wont even mentioned. Looking for attorney to that interested in a lawsuit as I belive there to be shady things going on either with the game provider or whoever is controlling the rtp. By the way… I can show you there chat confirming rtp is not even close to what the game advertises after tens of thousands of spins. I’m telling you… it’s really that bad.
The positive is I have no problem depositing and when I try to remove money including 100,000 I had NO ISSUES… I see a lot of KYC reviews which does make me wonder what exactly they are doing.

Reply from Duelbits.com
Customer service sucks. Their system stole $50 from me and I had proof but they basically called me a liar and closed my ticket. I WILL NOT go back there. Plus the games all kinda suck, rare winners, and the system lags causing people to lose when they shouldn't have. Casino is way better from what I hear which is where I'm going from now on. THANKS CARLY 🤮

Reply from Duelbits.com
A customer support agent guy named derek suspended me for 7 days without me asking for any self exclusion subject to the reason of responsible gambling however I didn't confirm that I am financially struggling

Reply from Duelbits.com
Scam website with i think the lowest rtp out there. Under 60%
No slots pay. Ever ever. Customer Support rude .
Save your money and dont gamble here

Reply from Duelbits.com
I have been using Duelbits for years, I have had some problems with getting my my deposited in my account and for some reason it does not show up sometimes for hours. Usually I click on the live support button and I get help and its taken care of. Well this time the dam live support button doesn't work and its bee almost 5 days since I never got my deposit. I contacted them via email just for them to tell me "sorry we cant find your account and cant help you" excuse me you cant find my account???? Howe is that even possible when I have been using duelbits for years and they have no problems taking our money but when it comes time to get help they don't even care. This is ridiculous and very unprofessional to say the least. I am extremely disappointed and and taking legal action now. I have had enough.
AND YOUR LIVE SUPPORT DOES NOT WORK AND HASNT WORKED FOR WEEKS. THIS IS BS. COMPENSATE ME FOR THIS.

Reply from Duelbits.com
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.