Avoid DSL-TECH at all costs
Take a moment to read this, it might save you a great deal of frustration.
I recently ordered a refurbished laptop from this company and had a terrible experience. Their customer support was extremely unprofessional, and they withheld a combined €1.7K refund for over 2 months until Refurbed’s Special Support team intervened. It also took three orders before I received a somewhat acceptable device:
The first arrived covered in large scratches and dirt (dust and hair in the keyboard).
The second arrived with a severely damaged screen corner, not surprising as the packaging was way too flimsy for a 2.5kg workstation.
The third seemed fine initially but crashes randomly when the battery drops to around 30%. I ultimately kept it due to time constraints, but for a €1K purchase, this is very disappointing.
The worst part was DSL-TECH’s poor communication and failure to process refunds despite repeated follow-ups. When I first asked about the refund, three weeks after returning the device, I received a completely inappropriate message in all-caps from one of their staff members. He then kept replying with a generic “I will check with a colleague and get back to you” without ever getting back to me.
I’m usually very understanding when issues arise, as long as they’re resolved eventually, but this was completely unacceptable. DSL-TECH is a very sketchy company!
Reply from Dsl Tech
Our sincere apologies for your experience.
We understand your frustration, especially after multiple orders and the delay regarding the refunds.
We would like to clarify that this order was placed through a third-party platform. Because of that, the refund itself was ultimately handled through that platform’s payment process, which unfortunately caused delays outside our direct control.
Regarding the cosmetic condition of the devices: the laptops ordered were C-grade units. This grade can include visible signs of use such as scratches and wear. After your first complaint, we also informed you by email that if you preferred a device with fewer signs of use, a B-grade unit would be the better choice.
That said, we agree that the communication and overall experience should have been better, and we are sorry that this was not handled to the standard you expected.
Kind regards,
DSL-TECH
