I bought eye drops and they stung my eyes so I contacted them to return it. They said they don't allow products returned if you've opened the product. I've never heard of this anywhere else. Do yourse... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Quick delivery. Sterilized individual containers. Cost is difficult when you need this ongoing and multiples daily. After my postop cataract surgery schedule I will look for an alternative I can aff... See more
My dry eye symptoms have completely resolved with the De 3 Omega Oil soft gels!! They are so easy to take and no oil taste or burp up. My eyes used to water so much with the slightest breeze or cool... See more
My Dry Eye Rescue order was packaged with great care. I really appreciated that the boxes of Blink Eye drops all arrived in great shape. Before I found Dry Eye Rescue, I did not have this experience.... See more
Company details
Written by the company
Number one online destination for everything dry eyes. Shop doctor approved, dry eye products and find a dry eye specialist in your area.
Contact info
1200 S. Rogers Circle, Suite 16, 33487, Boca Raton, United States
- 888-982-7764
- support@dryeyerescue.com
- dryeyerescue.com
4.1
Great
1K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I hate that you send more product than…
I hate that you send more product than I can use too many times. Once it was left in the mailbox when it wa hot and the capsules melted together. I want to cancel any more orders fro you. A I’ll return to the company that served me well for several years, ALWAYS checking with me before sending additional bottles.
28 November 2023
Reply from dryeyerescue.com
Hi Sharron,
Thank you for taking the time to share your feedback with us.
We apologize for any confusion or inconvience the auto-shipments may have caused. The system is set up to automatically send out emails before the subscriptions automatically process, so I am not sure why you may not have received an email.
I pulled up your account and see that you had not yet reached out to us to manage your subscription, and it was still active. I went ahead and canceled your subscription for you as requested to avoid any additional automatic orders to be processed.
If you ever have any questions, please reach out to us either by email at orders@dryeyerescue.com or by phone at (888) 982-7764.
Thank you!
- The DryEye Rescue team.
My great experience
Since September, I have started ordering my eye necessities. The service has been good, and the coupons are quite helpful.
28 November 2023
Is there no stars or negative stars?
Is there no stars or negative stars?
"Guaranteed 2 Day Shipping" is a farce, there is no "Guaranteed 2 Day Shipping". They only provide excuses and you are lucky that your order arrives in 3 or more WEEKS. Worse service ever.
24 November 2023
Reply from dryeyerescue.com
Hi Jennifer,
Thank you for taking the time to share your feedback.
We do apologize for any inconvience this may have caused you.
I was able to pull up your account, and I see that you placed your order on 11/24/23, which was the Friday after Thanksgiving.
Our team was off for the Holiday weekend, but they did fulfill your order First thing when they returned to office on Monday.
Our Team did make the error of shipping your package with USPS instead of FedEx, but we did refund you right away for that shipping costs as soon as you reached out, and we do sincerely apologize for that. As for the additional time it look for your package to arrive on 12/11/23, once the package is in the hands of the shipping carrier, we do not have any control over that shipping time. The last we spoke I did offer you a one-time exception for a full refund if you wanted to return those items, but it looks like you decided to keep the product.
Again we do apologize for any inconvience this has caused you, the shipping delays you experienced are not the norm for us, and we strive to avoid issues similar to yours.
We hope we can make it up to you with a future order.
Please feel free to reach out at (888) 982-7764 if you have any questions.
Thank you!
- The DryEye Rescue Team.
Have not noticed any improvement or…
Have not noticed any improvement or difference .
20 November 2023
Reply from dryeyerescue.com
Hi there,
Thank you for taking the time to leave your feedback!
We are sorry to hear that the product is not working out as you had hoped. We would recommend reaching out to your doctor and letting them know! There are many different products that will treat similar symptoms and there definetly could be another product that would work better for you!
Please feel free to give us a call at the office if you ever have any questions. You can reach us at (888) 982-7764.
Thank you!
- The DryEye Rescue Team.
Great flexibility and customer service
I appreciate the great customer service and flexibility with regards to autoship. An advice is sent out in advance of the new shipment, and there's sufficient time to adjust if necessary. The reps make it easy.
27 November 2023
Horrible customer service and purchasing experience.
I bought 6 ICaps Eye Vitamin bottles and when they were shipped to me, all 6 of them were expiring in 02/2024. Do they expect customers to consume all 6 bottles with a shelf life of less than half a year?? Ridiculous.
Contacted them and they refused to refund the full costs AND shipping fee. According to them, I can consume 2 of the bottles before the expiration date. Do they now dictate customers to immediately consume them?? I wouldn't even have paid for the shipping fee in the first place if I knew they were selling products that were so close to expiring.
Horrible purchasing experience. Stay away.
15 October 2023
Unprompted review
when I was not able to work the…
when I was not able to work the website, as I did not see how to actually complete my selection, as the step to close the desire to purchase...I called your number and I spoke to a representative and she helped.
27 November 2023
Winner on Mask & Wipes, but...
The eye wipes and the eye mask were great. As well as the eye wash. However, the drops were a fail. No relief from the drops. I continue to use Genteal gel for severe dry eyes.
22 July 2023
Great fast service thanks
Fast and correct order thanks will order again prices are great
24 November 2023
You had products I cannot find locally.
16 October 2023
Definitely a subscriber!
Great product at a great price with quick and easy shipping!
24 November 2023
The products are cheaper compared to…
The products are cheaper compared to other sites..
21 November 2023
Good pricing.
22 November 2023
Orders promptly filled
Orders promptly filled, price very reasonable and easy to place order.
21 November 2023
Money saved and delivered with class
The best part of the experience was that your prices saved me $75:00 compared to Amazon prices, furthermore, your shipment arrived in a very classy box.
20 November 2023
the worst customer service EVER!!!!!
20 November 2023
Actually I love the fact that I can…
Actually I love the fact that I can call and talk to Lisa and ask questions and place my order through her. I trust her with my credit information. And if Lisa could receive a message about this I want her to know I found my important eye paper work. ❌⭕️❌♥️
20 November 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.