The customer service was fantastic and the results delivered promptly. The kit also arrived on the agreed date. The location was very convenient so I dropped of the samples myself which gave me peace... See more
Company replied
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See what reviewers are saying
Unlike other test providers, DRW delivers above expectations. Our next day result for our 5 Day Test to Release COVID test was received within 7 hours. I forgot to sign the relevant form but they ef... See more
Company replied
The booking system was easy to use, and confirmation was sent immediately. We received very friendly and efficient service at the testing site. Thank you Marco! The result was sent very promptly. We... See more
Company replied
Fantastic test to release service, easy to book, great communication and when I had a question I could even get through on the phone. My husband's same day test result came through in just over 4 hou... See more
Company replied
Company details
Written by the company
Here at DRW we provide fast and reliable covid testing for general testing, travel and day 5 test to release. Our customers are our main priority, with a dedicated customer service team always trying to accommodate every eventuality.
Contact info
Diagnostics for the Real World Ltd, Unit 1, Science Village, Chesterford Research Park, Little Chesterford, CB10 1XL, Cambridge, United Kingdom
- 01223 785348
- covidtesting@drw-ltd.com
- drw-ltd.com
Incredibly organized and efficient
Incredibly organized and efficient, ensuring a strong sense of safety. I would absolutely choose their service again. The test results were delivered in just under three hours.
6 January 2026
Unprompted review
I would highly recommend this company
I would highly recommend this company. Very professional, efficient and extremely helpful.
Exceeded our expectations at what is a very stressful time waiting for PCR testing fit to fly.
Marco Dorrisi is worthy of a special mention.
8 November 2021
Unprompted review
Reply from Diagnostics for the Real World
Hi Allan. Thank you for leaving us a review. Were glad we made your testing experience with us as stress free as possible!
Reliable company with great customer…
Reliable company with great customer care.
29 September 2021
Unprompted review
Reply from Diagnostics for the Real World
Thank you for leaving us a 5 star review! We always aim to give the easiest experience for all our customers.
Super quick and easy Covid test…
Super quick and easy Covid test completed. The test was a 24hr turn around time but the test results were with me within 17hrs.
Super service, very friendly and very helpful
8 September 2021
Unprompted review
Reply from Diagnostics for the Real World
Thank you Phil!
We appreciate your feedback
Reliable, accessible and professional
I have used DRW throughout a hectic and challenging summer of traveling for work and they are truly exceptional. Reliable, easy to contact and always deliver on time if not before. I couldn’t recommend them more highly.
28 August 2021
Unprompted review
Reply from Diagnostics for the Real World
As one of our most frequent flyers its great to get such positive feedback from you!! Thank you for leaving us a review.
Excellent
Great communication, accommodating and very helpful team, good and efficient service. I highly recommend the place.
13 August 2021
Unprompted review
Reply from Diagnostics for the Real World
Thanks Laure for leaving us a lovely review
Professional company with someone…
Professional company with someone behind the phone who was willing and able to talk to you. I experienced short waiting times when contacting. I also received follow-up communication by email regarding my appointments from a person (not an automated system).
13 August 2021
Unprompted review
Reply from Diagnostics for the Real World
Thank you Philip. Customer service and support is something we always put as our top priority so we're glad that you're happy with our service!
Excellent reliable service!
9 August 2021
Unprompted review
Reply from Diagnostics for the Real World
Thank you for the 5 star review Michael!!
Professional service and great…
Professional service and great communication!
6 August 2021
Unprompted review
Reply from Diagnostics for the Real World
Thank you for leaving us a great review David!
Great service ✨
5 August 2021
Unprompted review
Reply from Diagnostics for the Real World
Thank you Matunda. We always work hard to provide the best service possible!
Excellent service and speedy results
Excellent service and speedy results. Definitely recommend DRW for pre-flight COVID testing
30 July 2021
Unprompted review
Reply from Diagnostics for the Real World
Hi Mark, thank you for leaving us a great review!
Fantastic test to release service
Fantastic test to release service, easy to book, great communication and when I had a question I could even get through on the phone. My husband's same day test result came through in just over 4 hours.
26 July 2021
Unprompted review
Reply from Diagnostics for the Real World
Thank you Karen. We really appreciate you taking the time to leave such a great review
Reliablity is so important…
Reliablity is so important when you need to get your "Fit to Fly certificate" 24h before departure. Very pleased how easy and reliable the PCR testing was with DRW.
21 July 2021
Unprompted review
Reply from Diagnostics for the Real World
Thank you Fanny. We hope you all enjoy your travels.
Super quick and reliable servicebe
Super quick and reliable service for covid testing. Sent through the results quickly. The email correspondence to arrange the test was brilliant and quick too. Would recommend this service.
18 July 2021
Unprompted review
Reply from Diagnostics for the Real World
Thank you Sophie! Were glad you're happy with our service.
Fast and easy
16 July 2021
Unprompted review
Reply from Diagnostics for the Real World
Thank you Linda, for taking the time to leave us a review!
Highly recommend this company!!! I was very satisfied with your…
I was very satisfied with your services, the test come home in time and the results was more fast than expected, thank you
15 July 2021
Unprompted review
Reply from Diagnostics for the Real World
Thank you Ella for leaving such a lovely review
Used this company for my fit to fly…
Used this company for my fit to fly test. Everything went smoothly and I got my test results very quickly.
I would highly reccomend it!
15 July 2021
Unprompted review
Reply from Diagnostics for the Real World
Thank you for taking the time to leave us such a good review Maria!
Effective communication
I was immediately contacted after booking a COVID test to fix an appointment, they answer phone calls and replies to e-mails swiftly, I got my results on time.
15 July 2021
Unprompted review
Reply from Diagnostics for the Real World
Thank you Vera! We love to here positive feedback from our customers.
Very efficient
Very efficient, well organised, felt very safe. Would definitely use again. Test result received within 3 hours.
14 July 2021
Unprompted review
Reply from Diagnostics for the Real World
Thank you for your positive feedback. We're glad you're happy with our service!
Reply from Diagnostics for the Real World
Thank you for such a positive review!
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