Drury Hotels Reviews 

It was super nice. I enjoyed it.

Stayed overnight on 9/2/26. Woke up with my eye swollen and bed bug bites all on my right side of my body. I called the hotel to notify them of the bed bugs in room 511. The lady said she would investigate it and call me back. Haven't heard anything as of yet.

Drury downtown Nashville.
Arrived yesterday to the friendliest and warmest welcome.
Cynthia is so welcoming, friendly and helpful. Our room was not ready so she personally accompanied us to the 8th floor bar, introduced us to the bar staff, Vanessa (I think ) who once again welcomed. Cocktails were delicious.
Once our room was ready she called to tell us. When returning to reception we were assisted by Nada who was just as welcoming and friendly as the others. I had also mentioned in a Facebook post months previous that we were celebrating a special anniversary and they had a gift for us. Our room was perfect and clean.
The breakfast and 5.30 kickback is a welcome bonus.
When we return to Nashville this will be our go to hotel.

Stayed in the one in Florence Kentucky and it was great took my 2 doggies and no problem very clean place would stay again had a indoor swimming pool gym and everything plus a huge breakfast

We spent a week at the Drury Inn in Sharonville ohio. We want to give a big shout out to all employees that work here. Front desk, breakfast and evening meal staff, front desk cleaning crew, they are all exceptional employees. They definitely give excellent service to everyone. I would highly recommend this hotel. I hope our next adventure to a Drury Inn is as good.
Theresa O

What happened Drury Inn?? You used to be my favorite hotel. Did private equity get a hold of you?? The rooms are dirty and they smell. I've been a faithful customer for over 6 years. Not anymore.

Horrific stay. There was open drug use throughout our stay and management did nothing to address it. Tread carefully here.

Stayed at Drury Hotels and suites Paducah Ky on 06-22-2026
The breakfast was excellent
The mattresses were very saggy and springy..
Needless to say I didn’t get any sleep… I brought this to the attention of the front desk and was told that the mattresses were brand new.. I felt like they were shrugging me off..
The Hotel is close to I-24 a plus.
There were several buses and semi trucks that took up the prime parking spaces nearest the front entrance..

Stayed at Drury Inn & Suites Cincinnati Northeast Mason 185 on 6/19/26, 6/20/26 departing 6/21/26.

On the morning of 6/20/26 - I noticed what looked like vomit on the floor of the bathroom. I took a picture and went down to the desk. I asked the desk clerk if the hotel maid when cleaning the rooms/bathrooms do they clean/disinfect/wash the floor, desk clerk replied/stated “yes". I asked the desk clerk, then what is this and showed the picture of what I believe to be vomit. She stated that they would make sure it is cleaned up.

We returned that night late, I looked at the floor and the vomit remained untouched. I covered the vomit with a towel and took another picture of it.

In the morning we were checking out, I showed the desk clerk (same person) the second picture. She called the manager, the manager asked where it was located. I explained where it was and stated “I do not think your room maids clean the floor and certainly NOT disinfected.

I do have the pictures as well a recording of the conversation on 6/21/26.

We stayed in Cleveland Ohio over Christmas. The staff couldn’t have been nicer. And I noticed an abundance of staff. Rooms were clean and breakfast was better than most hotels with breakfast included. We will definitely return.

After staying in multiple Drury hotels and locations. We are proud to say that we have never had a bad experience with this Hotel chain. In fact just the opposite. With the gracious help of Catherine, Angel and the other staff members they made our stay the Most pleasant and satisfying experience.
We recently stayed in the Dallas Frisco Drury Inn & Suites and needed a change in the room arrangements, the staff luckily had an optional room matching our needs and quickly, without question, made the change happen prior to our arrival.
We were completely over joyed with the room arrangement they had made to meet our needs.
On the same visit while packing up after a wonderful weekend stay we unintentionally left behind an item.
We called as soon as we discovered the item was missing and we were able to be connected to the actual hotel. The staff was quick to get our contract information so they could check the room and retrieve the item without complaint. The same day just a few hours later we received an email letting us know that the item was ready to be shipped directly to us.
We gladly covered the cost for shipping to cover our own oversight.
Completely pleased with Drury inn’s & Hotels.

Joe and Kathryn from the front desk were extremely friendly and accommodating. The hotel is so clean and well kept up, and the room was so nice.

Staying at Buena Vista in Orlando. Mixed emotions. We are here now. It's breakfast time, can't do it again. We are going elsewhere. Exactly the same every day. Scrambled egg. The kickbacks are worse. It's stodge. Quick bulk cooking food. The drinks, nice touch, but if you have them you can't drive and have to go and get ripped off at Disney Springs. On other notes, the staff are great. It's in a good location for getting about

I booked a room in the vehicle while traveling and the date switched after my purchase for next week. I have to email a request to change it while going down the road. No one on the phone would help.
Pitiful.

We just checked in our hotel at 169 State Farm parkway in Birmingham. We arrived around 3:30 so the kids would have plenty of time to swim. She said at check in the pool is closed until tomorrow. It was advertised to have the pool when I booked it. It was a big reason to get this expensive hotel because of the indoor/outdoor pool. We should have been given a big discount. This hotel is not worth the price without a pool. Now we have the rest of the day to sit in a room with 3 bored kids.

After I talked to the front desk and didn’t like the idea of paying more for their other hotel with the working pool, the front desk called to say she changed my rate to $125. That’s better than before but I could have got a hotel for $70 without a pool. I still had to deal with bored kids and wasted time here.

We stayed at Drury Inn & Suites San Antonio North Stone Oak 123 - Drury Inn & Suites San Antonio North Stone Oak May 2-4. We are big fans of Drury and the staff was the friendliest I’ve ever encountered anywhere. Leesha was soooo kind and accommodating, along with everyone there. Exemplary staff!

Comfy beds, quiet, dark, cool room made for a great nights sleep. Delicious breakfast and even free cocktails and supper at 5:30. What more can you ask for?

Our car was stolen from their Arlington, Texas lot this morning. This location is not safe. Manager couldn't be bothered to get my family an Uber to the airport so they could get home after saying she would. Pathetic.

After months of searching the country for the perfect car, we found it in Knoxville, TN and bought it as a Valentine's Day gift to ourselves. My wife and son flew there to drive it home to Los Angeles.

Until this morning, they were having an incredible mother/son experience... something I knew she wanted before he finishes high school and goes off to college. The car was everything we hoped it would be... and a thief felt he should have it... so he took it. We chose the hotel because it was supposed to be a safe location. It's not.

DO NOT STAY HERE IF YOU WANT TO SEE YOUR CAR IN THE MORNING.

More info: Hotel said they would be helpful with the investigation but refuses to turn over the surveillance footage. What does it show that you don't want us to see? Inside job?? The security patrol (which should be 24 hours) seems to only work until 5:00am. Oddly enough, the car was stolen at 5:32. How would the thief know there would be no security? Was the thief connected to the hotel? Someone obviously tipped off the thief about the car and the security schedule. Drury has a lot of explaining to do.

I have stayed at the Cleveland location 4 times now since last December (2024). The first and second stay were great. The third stay was on December 1st and I stayed and checked out without issue. After about a week I realized I had left my apple watch in the room, no problem. I checked find my phone and seen with my eyes that it was still at the hotel. I called to let them know I had left it and would be returning to pick it up in a few days when I was back out that way. The receptionist answered and told me that my watch was in the safe and described the band to me. Once I arrived to pick it up, the hotel manager told me that they had no record of my watch and that it was not ever there. I left my information and chalked it up to my fault for leaving it there, must have been a fluke somewhere. The hotel was great, so no harm no foul. My fourth stay was January 23rd 2025. ( I forget things everywhere) I checked out again, no issues, great stay. Once I got home, I realized I had left my business cell in the room. Once again, I check find my phone and the phone was located in the hotel. This time I drove the 45 minutes back to get it. While I was traveling to the hotel, my phone was traveling to 788 East 90th street. When I went into the hotel I asked to speak to the manager and let them know I had left my phone and watched it travel from here to an apartment building. The manager told me that it was not his problem. I asked for them to please see who cleaned my room and explained that this is the second time something like this has happened. Again, he told me it's not his problem....."Call the cops then." I did in fact make a police report and there is a current investigation going on. Apparently, this has been an ongoing issue. Bottom line is someone from the hotel is stealing electronics from the rooms after people check out. They were just unlucky enough to steal from the same person twice. I now have $2000 worth of my belongings stolen from their property from a locked room.

Before I write a bad review I will give corporate a chance to hear what I'm going to write first... Katierae301617 @ gmail .com. please email me

We went to the Greenville sc drury inn and suites to get away from the effects of Helene in Asheville. The place was a great refuge for us. The manager Shay Wiener is absolutely the best . He saw that everyone was satisfied with the service and the 2 free meals. The staff were very welcoming and they worked all the time to make sure that the hotel was clean and fresh. The pool both indoor and outdoor wer a personal refuge. Thank you so much!!!!!