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See what reviewers are saying

Rated 4 out of 5 stars

I hadn't visited the site in around 5 years so it took me a while to reorient myself given there'd been changes. Once I began finding my way around, the only issue I really had was in seeing I c... See more

Rated 5 out of 5 stars

Great way to share your music worldwide 🌐 my indie track wild child already hit N0 1 On euro indie chart Italy Milan 🇮🇹 From compilation album perfect alternative out on spotify & YouTube & Ama... See more

Company replied

Rated 5 out of 5 stars

Discovering Drop Track was a real blessing. As an independent music artist, you want your music to be heard far and wide. D T makes it easy to do that by presenting all these stations at your Finge... See more

Company replied

Rated 5 out of 5 stars

Online record labels, back 2007 I mailed my demo tape to Detroit record company, I can't you the Pastor's name. He has a Christian radio show on Fridays from 11-11:30, I can't give the Detroit Christ... See more

Company replied

Company details

  1. Music Management and Promotion

Written by the company

DropTrack is an AI-powered software tool designed to help record labels promote their music. With our platform, you can keep your entire catalog – all your music and metadata – in one convenient location, making it easy to manage and share with industry influencers and potential fans alike. Reach the right audiences and get your tracks noticed by the people who matter. Whether you’re looking to promote your latest release or discover new opportunities for your entire back catalog, DropTrack has everything you need to succeed.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

110 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good company

Helpful in getting music to the right place

5 March 2025
DropTrack logo

Reply from DropTrack

Thank you for your review and for being part of the DropTrack community!

Rated 5 out of 5 stars

DropTrack experience

DropTrack is a great way for Artist and Labels to communicate.

7 March 2025
DropTrack logo

Reply from DropTrack

Thank you for your review and for being part of the DropTrack community!

Rated 5 out of 5 stars

As a first timer

As a first timer, it's good to find an responsive platform such as this. Loving it

3 March 2025
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Reply from DropTrack

Thank you for your review and for being part of the DropTrack community!

Rated 5 out of 5 stars

DropTrack for All Players in the Music…

DropTrack for All Players in the Music Industry has an excellent communication system and very helpful xxx An innovative site dealing with the many aspects of getting the Music to the People xxx

7 February 2025
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Reply from DropTrack

Thank you for your review and for being part of the DropTrack community!

Rated 5 out of 5 stars

Well,Droptrack is good to go for online…

Well,Droptrack is good to go for online music promotion because they do get in touch with full support towards their members for more growth to achieve their goals in future.

21 November 2024
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Reply from DropTrack

Thank you for your review and for being part of the DropTrack community!

Rated 5 out of 5 stars

Awesome experience

Awesome experience

6 January 2025
DropTrack logo

Reply from DropTrack

Thank you for your review and for being part of the DropTrack community for many years. We appreciate your feedback and are incorporating it into our product roadmap. For any specific issues, please email us at support@droptrack.com.

Rated 3 out of 5 stars

You have fixed glitches for ages

You have fixed glitches for ages . Customer service is good. It doesn't get much traction at 20 euro a month .

21 August 2024
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Reply from DropTrack

Thank you for your review and for being part of the DropTrack community for many years. We appreciate your feedback and are incorporating it into our product roadmap. For any specific issues, please email us at support@droptrack.com.

Rated 2 out of 5 stars

I opened a subscription that I canceled…

I opened a subscription that I canceled with a few days of it starting, because I realized it wasn’t what I needed , so I canceled the account , I was sent a cancellation confirmation along with the cancellation number. However they would then proceed to keep charging my card month after month , when I reached out to the bank to get a refund they would challenge the dispute and have the charges stick , this is very frustrating and unprofessional , my next step is to seek legal counsel because this is absolutely NOT good

10 May 2024
Unprompted review
DropTrack logo

Reply from DropTrack

Hi, I'm sorry for the trouble you had with DropTrack. This is not the experience we want for our customers. We have made sure that the subscription is canceled and you won't be charged again. In addition, we have been in touch with you via our support tickets. If you are still having any issues please contact us at support@droptrack.com.

Rated 5 out of 5 stars

William Outlaw Music

Very satisfied with my experience.I was very easy to download my music and set up website

10 July 2024
DropTrack logo

Reply from DropTrack

Thank you for your review and for being part of the DropTrack community!

Rated 1 out of 5 stars

Worst platform around to send music out

Don't waste your money on it. Firstly, the interface is awful—unfriendly and slow to load. Secondly, the customer service is highly unprofessional. They suspended my account without warning. Why? Because I subscribed a long time ago at a favorable rate, and they wanted to force me to pay higher fees. I'm not willing to pay more for such a poor platform when there are many better options available.
Reply to your reply: 1) Email used on trustpilot is different from the one of droptrack. 2) I used your platform to send out demos and music to curators, radio and media 3) I was member since the very beginning, the other day ,after many years, you suddenly increased 10x the price i used to pay.

1 June 2024
Unprompted review
DropTrack logo

Reply from DropTrack

Hi, thanks for leaving a review however I think you meant it for a different service. We can't find a DropTrack account under the information you provided, and we are not a newsletter program. We also do not ever change prices for existing customers.

Rated 1 out of 5 stars

Unfortunately the bad news starts right…

Unfortunately the bad news starts right from the outset with DropTrack. Firstly this site operates an outdated monthly subscription model, compared to free to sign up for alternatives such as groover & submithub. Secondly, the subscription doesn’t even open the contact lists - you then have to pay an additional fee. These lists however are outdated and many inactive addresses, and the open and play, to the download rate, are very very low - over 1000 emails sent out - 19 plays, 1 download, 100s of incorrect email addresses. I have had a handful of plays on a radio supported official remix for one of the biggest house music artists of all time, should be enough for people to open and listen at least - on SubmitHub/ Groover every client you contact listens and provides feedback. Finally, the Spotify playlist add on, $60, saw me added to mainly lists with sub 1000 subscribers - much less efficient than targeting larger playlists through groover and submithub.

I’ll be unsubscribing and won’t be using these services again - and I’m over $150 out of pocket to find out.

3 June 2024
DropTrack logo

Reply from DropTrack

Thank you for your review and for being part of the DropTrack community. Please reach out to us directly at support@droptrack.com so we can assist you with your account specifics. I'm sorry that the industry professionals you contacted through DropTrack didn't provide the responses you were hoping for on your music; music tastes can be very subjective. For Spotify Playlist placement, our campaign should result in more streams for your music, and often your track will also get included in Spotify's popular algorithmic playlists like Discover Weekly and Release Radar.

Rated 5 out of 5 stars

Quick response, Great customer service!!

So far a smooth process experiencing a new service, I’m not easily sold but sense y’all let me test the waters for free, I’m interested in what type of results I’ll get

13 April 2024
DropTrack logo

Reply from DropTrack

Thank you for your review and for being part of the DropTrack community!

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