Thank you so much to Dr Ghada Saad Shakir for her consultation and prescription for my chest infection. My husband quickly collected it from our local Pharmacy whom she had notified immediately. It wa... See more
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The initial questions were thorough. Dr was caring and knowledgible and very observant. Dr Anwan was very holistic and offered great follow up advice. No delays in prescription going to my preferred... See more
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Overall, I had a wonderful experience. When I developed a painful sore throat on a Sunday morning and knew my own doctor was unavailable, I searched online and found Dr Online. The process was simple... See more
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I had a consultation with Dr. Sundus Amin and was really happy with the experience. She was very straightforward, listened to my concerns, and prescribed medication that was right for me. I had b... See more
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Company details
- Home Health Care Service
- also in
- Child Health Care Center
- Doctor
- Mental Health Service
- Women's Health Clinic
About Dr.Online - Ireland
Written by the company
Dr.Online was born in 2020 with the mission of bringing individuals and healthcare professionals closer together. Through our platform, we have carried out thousands of online consultations, in a simple and secure way, eliminating barriers of time and distance.
Whether you need urgent or specialty medical advice, mental health support, a medical certificate, prescription renewal, or travel consultation, we have the solution. Our network of healthcare professionals covers different fields and specialties to meet your needs.
We pride ourselves on providing excellent service and prioritizing the privacy and confidentiality of our patients. We work daily to ensure that every interaction on our platform is fluid, reliable, and effective.
Dr.Online is not about the future of Medicine. It's about the present!
Whether you need urgent or specialty medical advice, mental health support, a medical certificate, prescription renewal, or travel consultation, we have the solution. Our network of healthcare professionals covers different fields and specialties to meet your needs.
We pride ourselves on providing excellent service and prioritizing the privacy and confidentiality of our patients. We work daily to ensure that every interaction on our platform is fluid, reliable, and effective.
Dr.Online is not about the future of Medicine. It's about the present!
Written by the company
- Comfort and Versatility of Online Consultations
- Talk immediately with clinicians from various specialties, from the comfort of your home, through any computer, tablet or smartphone.
- The Best Doctors
- From general medicine to psychiatry, the healthcare professionals at Dr. Online are committed to the qualities that make you feel safe and supported.
- A Global Community
- Dr. Online is available in various countries and languages with community standards that help promote safety and a sense of belonging for everyone.
- Assistance in Multiple Languages
- Our global support is available with a dedicated team ready to help, regardless of your location or time zone.
Quick, Simple and Secure Scheduling
Consultations with Certified Doctors
We take pride in providing excellent service and prioritizing the privacy and confidentiality of our patients.
We work daily to ensure that every interaction on our platform is smooth, reliable, and effective.
Contact info
Ireland
- info@dronline.ie
- dronline.ie
4.3
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Complete waste of money.
Complete waste of money.
I spoke with Dr. Malathy Ganyi and explained my symptoms, which were almost identical to those my partner had recently experienced. I also explained what treatment my partner had been prescribed by her GP: antibiotics, steroids and Solpadeine.
I was told by Dr. Malathy Ganyi that she would not prescribe Solpadeine and that, if I was in that much pain, I would need to attend A&E. Solpadeine is an over-the-counter painkiller, so I found this advice extremely frustrating.
At present, I am unable to get a GP appointment in Ireland due to the shortage, which is why I used the online doctor service in the first place. My options are essentially an online consultation or an out-of-hours doctor. I was advised to wait potentially 5–10 hours in A&E simply to receive pain relief for something that can be purchased over the counter. I do not understand how this was considered an appropriate or helpful solution.
Dr. Malathy Ganyi also suggested that I attend an out-of-hours doctor, but I explained that I had already paid for and completed the consultation with her.
I have a 2-year-old child to take care of, and I was in so much pain that I was unable to get out of bed to collect him from crèche. I had a few Solpadeine tablets left from a previous occasion, and they were the only thing that provided enough pain relief for me to function.
I paid for this consultation because I needed medical advice and help, but I left feeling that I had received neither. The experience was not helpful at all, and I will not be using this service again.
15 September 2026
Unprompted review
Reply from Dr.Online - Ireland
Dear Reviewer,
Thank you for your detailed feedback, and we are sincerely sorry to hear about your experience and the difficulties you were facing at the time.
We understand how frustrating it must have been to seek medical advice while experiencing significant pain and to feel that the consultation did not provide the support you were hoping for.
The assessment of each case and all medical decisions, including whether medication should be prescribed, are made solely by the treating doctor based on their clinical assessment.
Nevertheless, we take your feedback seriously and will review this case with Dr Malathy Ganyi to better understand the consultation and the concerns you have raised.
Kind regards,
Irina Costa
Customer Service Lead – PT, IE & UK
Reply from Dr.Online - Ireland
Thank you for your feedback! We're pleased to hear that you found the scheduling process easy and hassle-free, and that you had a positive experience with the doctor.
We truly appreciate your kind words and are glad we could make the process convenient for you. We look forward to assisting you again in the future.
Kind regards,
Paulina Souto
Customer Service Representative
The doctor was very helpful
The doctor was very understanding, made me feel comfortable and was extremely helpful
15 September 2026
Reply from Dr.Online - Ireland
Thank you, Rebecca, for sharing your experience!
We're delighted to hear that the doctor was understanding, helpful, and made you feel comfortable throughout your consultation.
Your kind words mean a lot to us, and we're pleased to know you felt well supported. We truly appreciate your trust in Dr. Online.
Kind regards,
Paulina Souto
Customer Service Representative
Unfortunately my request hasn’t be…
Unfortunately my request hasn’t be resolved due to some administrative complications. Even though full amount for visit was charged, there could be an option added for the practitioners to give a quick feedback prior to the appointment and partial refund availability.
15 September 2026
Unprompted review
Reply from Dr.Online - Ireland
Dear Reviewer,
Thank you for your feedback, and we are sorry to hear about your experience.
We have reviewed the information provided in your review; however, unfortunately, the details currently available to us are not sufficient for us to locate your booking or the refund request.
Could you please provide further details through the contact request sent by Trustpilot? This will allow us to locate your booking, review what happened and check the status of your refund request.
We apologise for the inconvenience and look forward to being able to assist you further.
Kind regards,
Irina Costa
Customer Service Lead – PT, IE & UK
Got an appointment for withoin 2 hours…
Got an appointment for withoin 2 hours - very efficient
12 September 2026
Reply from Dr.Online - Ireland
Dear Ali,
Thank you very much for your feedback.
We are delighted to hear that you were able to get an appointment within two hours and that you found our service very efficient.
We truly appreciate your kind words and trust in our service.
Kind regards,
Paulina Souto
Customer Service Representative
Reply from Dr.Online - Ireland
Dear Valerie,
Thank you very much for your feedback.
We are pleased to hear that you found our service efficient and thorough. Providing a professional and reliable experience is always our priority.
We truly appreciate your kind words and trust in our service.
Kind regards,
Paulina Souto
Customer Service Representative
Reply from Dr.Online - Ireland
Dear Aoife,
Thank you very much for your feedback.
We are delighted to hear that you found the booking process convenient and appreciated the availability of instant appointments.
Providing a simple, accessible, and efficient service is always our goal.
Kind regards,
Paulina Souto
Customer Service Representative
was a good doctor and just needed a…
was a good doctor and just needed a doctjrs note for work asked good questions
13 September 2026
Reply from Dr.Online - Ireland
Thank you very much for your feedback.
We are pleased to hear that you had a positive experience with the doctor and that they asked the right questions during your consultation. We are glad that our service was able to provide the support you needed.
We truly appreciate your kind words and trust in our service.
Kind regards,
Paulina Souto
Customer Service Representative
Reply from Dr.Online - Ireland
Dear Sandra,
Thank you very much for your feedback.
We are delighted to hear that you found our service very quick and easy to use. Providing a simple and efficient experience is always our goal.
We truly appreciate your kind words and trust in our service.
Kind regards,
Paulina Souto
Customer Service Representative
Very good service
11 September 2026
Reply from Dr.Online - Ireland
Dear Martina,
Thank you very much for your feedback.
We are delighted to hear that you had a very good experience with our service. Your kind words are greatly appreciated by our team.
Kind regards,
Paulina Souto
Customer Service Representative
All in all, a straight forward process with a great result!
Overall, I had a wonderful experience. When I developed a painful sore throat on a Sunday morning and knew my own doctor was unavailable, I searched online and found Dr Online. The process was simple and straightforward: I paid the €49 fee and received a call from the very friendly and empathetic Dr. Ganyi within 15 minutes. My prescription was sent to my local pharmacy, where I collected it 15 minutes later, and I also received a sick cert. Great service—I will definitely use Dr Online again.
13 September 2026
Unprompted review
Reply from Dr.Online - Ireland
Dear Morgan,
Thank you so much for sharing your experience with us.
We are delighted to hear that you found the process simple and straightforward and that Dr. Ganyi provided such a friendly and empathetic consultation. It is wonderful to know that the service was able to offer you a convenient solution when your own doctor was unavailable.
We truly appreciate your kind words and are especially pleased to hear that you would choose Dr. Online again in the future.
Kind regards,
Paulina Souto
Customer Service Representative
Reply from Dr.Online - Ireland
Dear Reviewer,
Thank you for your kind feedback! We’re delighted to hear that you found our service efficient and professional. We truly appreciate you taking the time to share your experience.
Best Regards,
Dr.Online Ireland
Very quick appointment and the doctor…
Very quick appointment and the doctor was very thorough and went into great detail. Really appreciated her advice and help.
13 September 2026
Reply from Dr.Online - Ireland
Dear Reviewer,
Thank you so much for your wonderful feedback! We’re delighted to hear that you were able to get a quick appointment and that the doctor took the time to be thorough and provide detailed advice. We truly appreciate your kind words and are glad we could help!
Best Wishes,
Dr.Online Ireland
Reply from Dr.Online - Ireland
Dear Reviewer,
Thank you for your kind words! We’re delighted to hear that you found our service kind and helpful. We really appreciate your feedback and are glad we could assist you!
Best Wishes,
Dr.Online Ireland
Reply from Dr.Online - Ireland
Dear Reviewer,
Thank you for your kind feedback! We’re delighted to hear that Dr. Gaad was helpful and provided you with a positive experience. We truly appreciate you taking the time to share your feedback!
Best Wishes,
Dr.Online Ireland
Dr Muhammad
Dr. Muhammad has always been extremely attentive and helpful during our appointments. He takes the time to listen carefully and explain everything clearly, which makes a huge difference. It's no coincidence that I have monthly appointments with him on Dr. Online. I truly appreciate his care and professionalism, and I highly recommend him.
13 August 2026
Unprompted review
Reply from Dr.Online - Ireland
Dear Reviewer,
Thank you so much for your wonderful feedback! We’re delighted to hear that Dr. Muhammad has consistently provided attentive, professional, and compassionate care. It’s lovely to know that he takes the time to listen carefully and explain everything clearly, and we truly appreciate your continued trust in Dr. Online. Thank you for recommending him!
Best Wishes,
Dr.Online Ireland
Scam they just charge money but didn't…
Scam they just charge money but didn't help me
12 September 2026
Reply from Dr.Online - Ireland
Dear Reviewer,
Thank you for your feedback.
We are sorry to hear that you were disappointed with your experience. However, we would like to clarify that Dr.Online is not a scam. All information regarding our service and the services we provide is clearly explained and available on our website.
We understand that you may have been disappointed with the outcome of your request, but we always aim to provide clear and transparent information about the services available through our platform.
Kind regards,
Irina Costa
Customer Service Lead – PT, IE & UK
Very straightforward and helpful
Very straightforward and helpful. I feel reassured.
12 September 2026
Unprompted review
Reply from Dr.Online - Ireland
Dear Reviewer,
Thank you for your kind feedback! We’re delighted to hear that you found the service straightforward and helpful, and that you left your appointment feeling reassured. We truly appreciate you taking the time to share your experience!
Best Wishes,
Dr.Online Ireland
This is an excellent service
This is an excellent service. Really efficient and convenient. Will definitely use it again and highly recommend!
12 September 2026
Reply from Dr.Online - Ireland
Dear Reviewer,
Thank you so much for your wonderful feedback! We’re delighted to hear that you found our service efficient and convenient. We truly appreciate your recommendation and look forward to assisting you again in the future!
Best Regards,
Dr.Online Ireland
Reply from Dr.Online - Ireland
Dear Reviewer,
Thank you for your feedback, and we are sorry for any confusion regarding your appointment.
After reviewing your case, we can confirm that the doctor attempted to contact you for your scheduled appointment yesterday, but you were unable to attend the call. The doctor then made another attempt to contact you today.
We apologise for any inconvenience caused and hope that you were able to connect with the doctor successfully.
Kind regards,
Irina Costa
Customer Service Lead – PT, IE & UK
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