My son bought a mini 4 pro and case from Amazon on Prime Day, long story short - the case arrived minus the drone and accessories, the driver insisted there was nothing else, despite asking for the... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Highly recommended! I've purchased the DJI M3T in great price as a open box deal. The drone was new, never used. Full manufacturer warranty, DJI Terra 3 months license and 1 year DJI Enterprise Ca... See more
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Easy to purchase online, and collected from Huddersfield. All items worked as they should straight from the box.
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The delivery time was less than 12 hours!I ordered my drone around 10.30 pm and it was at my door before 10.30am next day. Super happy with my drone exactly as it was described online. Good quality g... See more
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Company details
Written by the company
Established in 2011, Drones Direct, previously known as ProFlight-UK, is the UK's largest online retailer of drones and drone accessories. We offer the latest ranges at the greatest prices – with a guaranteed price match every time. For expert advice, just call our customer service team or visit your local showroom. Drones Direct is part of the Buy It Direct Group, which began trading back in 1999. Today we employ 1000+ people and manage 1,000,000+ sq. ft of warehouse space. *Information correct as of 06/08/2021.
Written by the company
- Plenty of choice
- Welcome to the UK's number one shop for everything drones. Discover must-have new and refurbished drones and accessories from popular flying brands, including DJI, Parrot and ProFlight. We also offer training courses to help you get the most out of your tech. Then, there's our high-quality range of electric scooters. Browse must-have designs by Segway, Xiaomi and electriQ.
- Returns policy
- Changed your mind? No problem. We'll let you return a product up to 14 days after its arrival. Or, if your order is yet to be dispatched, log into your account and click 'cancel'.
- Delivery
- Our couriers deliver six days a week between 9 am and 8 pm. Pick the next day, choose a date or a Saturday delivery slot. Prices start from £4.95.
- Great showrooms
- Our Huddersfield showroom is currently closed. However, our shop in South Normanton, Derbyshire, is open to browse and get expert advice. Both locations have free onsite parking.
- 1,000,000+ happy customers
- We encourage all our customers to leave an honest review. This lets us know what we're doing right and the areas we can improve, while helping future shoppers to make informed decisions.
Contact info
United States
- dronesdirect.co.uk
4.2
Great
4K reviews
Asks customers to review
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Great service
Great service. Had a small issue with delivered items but was resolved with an email and telephone call without drama. Very fast delivery and communication, would definitely deal with them again.
9 October 2024
Reply from Drones Direct
Hello,
Thank you for sharing your positive experience with us! We are delighted to hear that despite the small issue with the delivered items, our team was able to resolve it promptly through email and telephone communication. We're thrilled that you found our delivery speed and communication top-notch. We look forward to serving you again in the future!
Best regards,
Naomi
If you see something you want, buy with confidence.
Very fast service, item arrived as described. Would buy again.
12 October 2024
Reply from Drones Direct
Thank you for your positive feedback on our fast service and accurate description of the item. We're thrilled to hear that you had a great experience with us and would consider shopping with us again. If you're ever in need of other products, we recommend checking out Appliances Direct for a wide range of home appliances.
Take care!
Naomi
Reply from Drones Direct
Thank you for the fantastic feedback! We're delighted to hear that you had a seamless experience with us, from browsing our website to the swift delivery of your order. We always strive to offer competitive prices to our customers. If you're looking for more great deals, be sure to check out Appliances Direct for a wide range of home appliances.
Warm regards,
Naomi
Daily Parcel Disappointment …
While I’m happy with the service that drones direct provided in despatching my drone. I can’t review said product as DPD are possibly the most useless parcel carrier in the world. They have tried to deliver twice at the same time, during two consecutive working days. Customer service is useless and won’t allow feedback to change the schedule of a delivery. It’s a shame. Maybe when I get my product I’ll come back and amend this . For now PLEASE FIND A BETTER CARRIER (I Suggest Royal Mail)
14 September 2024
Reply from Drones Direct
Hello Customer,
Thank you for taking the time to leave us a review; we appreciate it.
Please accept my apologies for the issues you faced with the delivery of your order. This is certainly not the experience we expect our customers to have.
I assure you that this has been fed back to our Logistics Team, who will work with our drivers to improve when necessary.
Apologies again for any inconvenience this has caused.
Kind Regards,
Dyann
DJI MINI PRO 4
Prompt despatch but I did not like dealing with DPD who fix a date and time and no ability to leave parcel with neighbour. Also no documentation of any sort from company in the parcel. What about guarantee ? Do I need to register ?
Could do better on those points
13 September 2024
Reply from Drones Direct
Hello Tony,
Thank you for taking the time to leave us a review; we appreciate it.
Please accept my apologies for the issues you faced with the delivery of your order. This is certainly not the experience we expect our customers to have.
I assure you that this has been fed back to our Logistics Team, who will work with our drivers to improve when necessary.
Apologies again for any inconvenience this has caused.
Kind Regards,
Dyann
Reply from Drones Direct
Thank you for your fantastic review! We're thrilled to hear that you had a great experience with our fast delivery and best prices. We appreciate your recommendation and look forward to serving you again soon.
Naomi
Components for my DJI Mavic 3Pro were…
Components for my DJI Mavic 3Pro were in stock at a great price ,dispatched quickly well packaged without any complications. Shopping with Drones direct is effortless the web site is clear to follow and informative.
2 September 2024
Reply from Drones Direct
Hello,
Thank you for taking the time to share your positive experience with us! We are delighted to hear that you found the components for your DJI Mavic 3 Pro at a great price and that they were dispatched quickly and well-packaged without any complications. We are thrilled that you found shopping with Drones Direct effortless and that our website was clear and informative for you.
If you ever need anything else for your tech needs, we recommend checking out Laptops Direct for a wide range of laptops and tech accessories.
Thank you once again for choosing Drones Direct!
Best regards,
Naomi
Some how the address I gave was…
Some how the address I gave was interpret as in Europe. My address in the UK, and caused unnecessary delays to get delivered.
31 August 2024
Reply from Drones Direct
Hi Vish,
Thank you for your review; we appreciate you taking the time to share your experience.
Please accept my apologies for the issues you faced with the delivery of your order.
I assure you that this has been fed back to our Logistics Team, who will work with our drivers to improve if necessary.
Apologies again for any inconvenience this has caused.
Kind Regards,
Dyann
Great product and delivery was next day…
Great product and delivery was next day , love my Mini 4 Pro, Fly more combo, highly recommended .
24 August 2024
Reply from Drones Direct
Thank you for the fantastic feedback! We're thrilled to hear that you are enjoying your Mini 4 Pro Fly More Combo and that the delivery was speedy. Your recommendation means a lot to us. If you ever need more tech gear, feel free to check out Laptops Direct for a wide range of products.
Happy flying!
Naomi
Reply from Drones Direct
Thank you for your positive feedback! We're thrilled to hear that you found ordering with us fast and easy, and that you were pleased with the next day delivery service. We look forward to serving you again in the future.
Warm regards,
Mark
Reply from Drones Direct
Thank you for sharing your positive experience with us! We are thrilled to hear that you found our service excellent, with a quick return and brilliant price. If you ever need more great deals, feel free to check out Appliances Direct for a wide range of products.
Best regards,
Naomi
Disgusting ,scam
Disgusting ,on hold for 18 mins before giving up and then charged £15 from voda phone for the pleasure , just a phone scam ,if it was a good company it would be free phone ,thanks for nothing but a phone bill nearly the price of the £20 drone I was trying to get blades for
10 August 2024
Unprompted review
Reply from Drones Direct
Hello Nicholas,
Thank you for taking the time to leave us a review; we do appreciate it.
Please accept my apologies for the issues you faced with your order. This is certainly not the experience we expect our customers to have.
I would like to investigate this further with the hope of resolving it for you, however, I have been unable to locate your Sales Order with the information you have provided.
Please can you provide me either with your Sales Order Number or your Postcode and I will certainly come back to you.
Kind Regards,
Dyann
Excellent service
Excellent service. Ordered my drone in the afternoon and it arrived lunchtime the following day. The added bonus of a free sd card and power bank made ordering from DronesDirect an obvious choice.
3 August 2024
Reply from Drones Direct
Hello,
Thank you for sharing your positive experience with us! We are thrilled to hear that you received excellent service and that your drone arrived promptly with some fantastic freebies. We're glad you found ordering from Drones Direct to be an obvious choice.
If you're ever in need of more tech goodies, we recommend checking out Laptops Direct for a wide range of laptops and accessories.
Best regards,
Naomi
Excellent shopping experience,great…
Excellent shopping experience,great product & speedy delivery.
3 August 2024
Reply from Drones Direct
Thank you for sharing your positive feedback! We're thrilled to hear that you had an excellent shopping experience with us, and that you are happy with the great product you received. Our team always strives to provide speedy delivery to our customers. If you're ever in need of other products, we recommend visiting Appliances Direct for a wide range of appliances.
Best regards,
Naomi
Reply from Drones Direct
Thank you for sharing your positive experience with us! We are delighted to hear that your order was delivered on time and that the product is in excellent condition. We hope you continue to enjoy using it. If you ever need any more tech products, feel free to check out Laptops Direct for a wide range of options.
Take care!
Naomi
Great experience on Drones Direct
Good prices, fast shipping and great customer service.
10 July 2024
Unprompted review
Reply from Drones Direct
Thank you for your positive feedback! We're delighted to hear that you had a great experience with us, from our competitive prices to our fast shipping and excellent customer service. If you ever need anything else, feel free to visit our other brands for more fantastic deals.
Take care!
Naomi
Excellent service
Excellent service, fast delivery and great price. Would highly recommend.
14 July 2024
Reply from Drones Direct
Hello,
Thank you for the fantastic review! We are delighted to hear that you had an excellent experience with us, from fast delivery to great prices. Your recommendation means a lot to us!
If you ever need anything else, feel free to visit Appliances Direct, Laptops Direct, Furniture123, or Better Bathrooms for more great deals.
Best regards,
Naomi
Reply from Drones Direct
Thank you for your positive feedback on our range of products and speedy delivery service! We're thrilled to hear that you had a great experience with us. If you're ever in need of other home appliances, feel free to check out Appliances Direct for a wide selection of products.
Take care!
Naomi
Very good service and product at a good…
Very good service and product at a good price with fast delivery.
16 June 2024
Reply from Drones Direct
Thank you for your positive feedback on our service and products at Drones Direct! We're thrilled to hear that you had a great experience with us, from the quality of the product to the speedy delivery. If you ever need more tech products, feel free to check out Appliances Direct for a wide range of appliances at great prices.
Take care!
Naomi
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