My son bought a mini 4 pro and case from Amazon on Prime Day, long story short - the case arrived minus the drone and accessories, the driver insisted there was nothing else, despite asking for the... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Highly recommended! I've purchased the DJI M3T in great price as a open box deal. The drone was new, never used. Full manufacturer warranty, DJI Terra 3 months license and 1 year DJI Enterprise Ca... See more
Company replied
Easy to purchase online, and collected from Huddersfield. All items worked as they should straight from the box.
Company replied
The delivery time was less than 12 hours!I ordered my drone around 10.30 pm and it was at my door before 10.30am next day. Super happy with my drone exactly as it was described online. Good quality g... See more
Company replied
Company details
Written by the company
Established in 2011, Drones Direct, previously known as ProFlight-UK, is the UK's largest online retailer of drones and drone accessories. We offer the latest ranges at the greatest prices – with a guaranteed price match every time. For expert advice, just call our customer service team or visit your local showroom. Drones Direct is part of the Buy It Direct Group, which began trading back in 1999. Today we employ 1000+ people and manage 1,000,000+ sq. ft of warehouse space. *Information correct as of 06/08/2021.
Written by the company
- Plenty of choice
- Welcome to the UK's number one shop for everything drones. Discover must-have new and refurbished drones and accessories from popular flying brands, including DJI, Parrot and ProFlight. We also offer training courses to help you get the most out of your tech. Then, there's our high-quality range of electric scooters. Browse must-have designs by Segway, Xiaomi and electriQ.
- Returns policy
- Changed your mind? No problem. We'll let you return a product up to 14 days after its arrival. Or, if your order is yet to be dispatched, log into your account and click 'cancel'.
- Delivery
- Our couriers deliver six days a week between 9 am and 8 pm. Pick the next day, choose a date or a Saturday delivery slot. Prices start from £4.95.
- Great showrooms
- Our Huddersfield showroom is currently closed. However, our shop in South Normanton, Derbyshire, is open to browse and get expert advice. Both locations have free onsite parking.
- 1,000,000+ happy customers
- We encourage all our customers to leave an honest review. This lets us know what we're doing right and the areas we can improve, while helping future shoppers to make informed decisions.
Contact info
United States
- dronesdirect.co.uk
4.2
Great
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Failure to deliver
The order is shown as completed on drones direct web site, but no delivery made
21 April 2025
Reply from Drones Direct
Hi S Bradley,
Thank you for your review.
Please accept my sincere apologies for the delivery issue with your order. We understand how concerning this is and apologise for any inconvenience caused.
Your order is out for delivery today as per tracking.
Please be assured that your feedback has been reviewed internally.
Kind Regards,
Dyann
Reply from Drones Direct
Thank you for sharing your positive experience with us! We are thrilled to hear that you were impressed with the fast delivery service. If you ever need anything else, feel free to visit our other brands for a wide range of products.
Take care!
Aaron
Very Knowledgeable Staff
I looked at many outlets selling drones and found the drone I wanted on Drones Direct.It was considerably cheaper because it was advertised as 'Open Box'.I phoned the company and spoke to a very helpful guy who answered all of my questions,both technical and regarding warranty etc., without any pushy sales talk.The drone arrived as promised the following lunchtime.If you are considering purchasing a drone then make Drones Direct top of your list.
19 April 2025
Reply from Drones Direct
Hello,
Thank you for sharing your positive experience with us! We are thrilled to hear that you found the drone you wanted at a great price as an 'Open Box' item on Drones Direct. It's fantastic to know that our team member provided you with excellent customer service by answering all your questions without being pushy. We're delighted that your drone arrived promptly the next day as promised.
If you're in the market for more tech products, we recommend checking out Laptops Direct for a wide selection of laptops and accessories.
Happy flying!
Mark
From ordering the Dji spare parts
From ordering the Dji spare parts, the process was quick and straightforward.
The collection point in Huddersfield was straightforward.
6 April 2025
Reply from Drones Direct
Hello,
We are thrilled to hear that you found the process of ordering DJI spare parts quick and straightforward. It's great to know that the collection point in Huddersfield was also convenient for you. If you ever need more tech products, feel free to check out Appliances Direct for a wide range of options.
Best regards,
Lee
Reply from Drones Direct
Thank you for your kind words! We're thrilled to hear that you found our staff to be informed and easy to deal with. If you ever need assistance in the future, feel free to reach out. For more great products and service, we recommend visiting Appliances Direct at appliancesdirect.co.uk.
Best regards,
Lee
Easy process for purchasing goods and…
Easy process for purchasing goods and delivery on time.
27 March 2025
Reply from Drones Direct
Thank you for the positive feedback on your experience with purchasing from us and for highlighting our efficient delivery service. We're thrilled to hear that you found the process easy and received your order on time. If you're looking for more great products and services, we recommend checking out Appliances Direct for a wide range of appliances.
Best regards,
Molly
The drone came on time but I still…
The drone came on time but I still haven’t received the memory card
26 March 2025
Reply from Drones Direct
Hello Alistair,
Thank you for your feedback.
We’re glad to hear the drone arrived on time. However, please accept my sincere apologies for the memory card being missing. This is certainly not the experience we want you to have.
I have arranged for a customer service team member to call you within 2 working hours to discuss this further.
Your feedback will be reviewed internally so that we can make improvements should the same situation arises in the future.
Kind Regards,
Dyann
Great service
Had decided on which drone I wanted a search brought up done direct where the ordering process was very simple late in the afternoon, my new done arrived around 11am the next morning. Communication leading up to the delivery was excellent, highly recommended.
22 March 2025
Reply from Drones Direct
Dear Customer,
Thank you for sharing your fantastic experience with us! We are thrilled to hear that you found the ordering process simple and that your new drone arrived promptly the next morning. It's great to know that you also appreciated the excellent communication leading up to the delivery.
If you ever need more tech gear, we recommend checking out Laptops Direct for a wide range of laptops and tech accessories.
Thanks again for choosing us!
Warm regards,
Lee
Reply from Drones Direct
Thank you for your positive feedback on our next day delivery service! We are thrilled to hear that you had a great experience shopping with us at Drones Direct. If you ever need products from a different category, we recommend visiting Appliances Direct for a wide range of home appliances.
Best regards,
Lee
Reply from Drones Direct
Thank you for the fantastic feedback! We are thrilled to hear that you had a faultless experience with our service. If you ever need anything else, feel free to visit Appliances Direct, Laptops Direct, Furniture123, or Better Bathrooms for more top-notch products.
Warm regards,
Lee
Click and collect was painfully slow
16 February 2025
Reply from Drones Direct
Hello Bardia,
Thank you for your review.
Please accept my sincere apologies that your click-and-collect experience was slower than expected.
Understandably, this is frustrating and an inconvenience.
Please be assured that your feedback has been reviewed internally so that we can prevent the same situation in the future.
Kind Regards,
Dyann
Very easy process and my order for a…
Very easy process and my order for a DJI Neo arrived the following day thank you
13 February 2025
Reply from Drones Direct
Hello,
We are thrilled to hear that you had a seamless experience ordering the DJI Neo from us, and that it arrived promptly the next day. Enjoy exploring and capturing amazing moments with your new drone!
Best regards,
Molly
Very good price
Very good price, quick delivery. Quite expensive postage but then it gets couriered and, hence, why it was quick!
All round impressed!
8 February 2025
Reply from Drones Direct
Hello,
We are thrilled to hear that you found our prices very good and that your order was delivered quickly. We understand that the postage may seem a bit expensive, but we're glad it contributed to the swift delivery through courier service. Thank you for your positive feedback - we are delighted that you are impressed with your overall experience!
Best regards,
Lee
Great Service and next day delivery of my new Drone
I recently purchased a DJI Mini 4 Pro from Drones Direct, and I couldn’t be happier with the experience! The delivery was next-day, as promised, which was incredibly convenient.
The DJI Mini 4 Pro is a remarkable piece of technology. Its video camera is absolutely amazing, producing stunning footage that rivals much larger drones. I was also thrilled to find advanced features like waypoints, which are usually only available on more expensive and larger models.
If you’re looking for a reliable retailer and a high-quality drone packed with features, I highly recommend Drones Direct and the DJI Mini 4 Pro!
22 January 2025
Reply from Drones Direct
Dear Customer,
Thank you for your fantastic review! We are thrilled to hear that you had a great experience purchasing the DJI Mini 4 Pro from Drones Direct. It's wonderful to know that the next-day delivery was convenient for you.
The DJI Mini 4 Pro truly is an exceptional piece of technology with its remarkable video camera and advanced features like waypoints. We are delighted that you are enjoying the stunning footage it produces.
If you ever need more high-quality products with advanced features, we recommend visiting Laptops Direct for a wide range of tech products.
Thank you for choosing Drones Direct!
Warm regards,
Lee
excellent service
excellent service, fast delivery and top after sales help and information. Will always use from now on.
15 January 2025
Reply from Drones Direct
Hello,
Thank you for your fantastic review! We are thrilled to hear that you had an excellent experience with us, from fast delivery to top-notch after-sales help and information. We are delighted to have earned your loyalty, and we look forward to serving you again in the future.
Best regards,
Lee
Fast and secure delivery
I ordered the drone and it came quickly, as ordered and was given security code for driver in order to get the parcel. The Dji Air 3s was better than expected.
15 January 2025
Reply from Drones Direct
Hello,
Thank you for sharing your positive experience with us! We are delighted to hear that your DJI Air 3S drone arrived promptly and met your expectations. It's great to know that you were satisfied with the delivery process and that the product exceeded your expectations.
If you are interested in exploring more tech products, we recommend visiting Laptops Direct at laptopsdirect.co.uk for a wide range of options.
Kind regards,
Ivy
Reply from Drones Direct
Thank you for your positive feedback on our quick delivery service and competitive prices! We're thrilled to hear that you had a great experience with us. If you're in need of any other tech products, be sure to check out Laptops Direct for a wide range of options.
Take care!
Mark
Very quick and easy process
Very quick and easy process and with DPD delivery great combo
9 January 2025
Reply from Drones Direct
Hi there,
We're thrilled to hear that you had a seamless experience with us, from the quick and easy process to the reliable DPD delivery service. Thank you for choosing us for your drone needs!
Best regards,
Lee
Reply from Drones Direct
Hello,
We're delighted to hear that you received your order from us quickly and that everything is in good shape so far. Thank you for recommending us! If you need anything else, feel free to reach out.
Best regards,
Mark
Quick and easy order and delivery
Quick and easy order and delivery. Saved a few pounds from the more obvious sites.
Would recommend and use again
5 January 2025
Reply from Drones Direct
Dear Customer,
Thank you for your positive feedback! We're thrilled to hear that you had a smooth ordering and delivery experience with us. Saving a few pounds is always a bonus! We appreciate your recommendation and look forward to serving you again in the future.
Best regards,
Lee
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.