Pivotal - Car SubscriptionReviews 

Support up to delivery was exceptional. delivery was on time as promised and driver was courteous and helpful. There was a minor detail on receipt of car with missing cover plate but support team responded immediately and it is begin actioned. Very Happy with service

Started off as InMotion Ventures 3 Limited and was one of the original first customers, now with PE Backing is going downhill and sadly so is their customer service !

Only interested in New Customers not Customer retention especially members over 6 years and basic waffle email answers if you ask for anything or challenge the complaints procedure and if you want a special car OMG its invitation only and never mind that you have had for the last 6 years the most expensive vehicle as counts as nothing !

Now it’s every other month there is some sort of change Price Increase, Terms & Condition change so their insurance is a joke, and Excess is more than the best cars monthly costs ! Plus the prices have gone up in the last 2.5 years by over 25%..........

Plus, once it was a car every 6 months even in Covid ! Now it's lucky if you get one changed every 1 &1/2 Years and when the Data services run out after a year you have to pay ! Plus, the Marketing material shows a Range Rover SV which they have never had that car as well as doing this with the other models too !

Yet another hassle-free vehicle changeover. Team arrived early, went about their business quickly and quietly, and made sure all boxes were ticked before departing.

The all inclusiveness of the solution makes it a fully hassle free turnkey solution

Love the vehicle! The delivery was easy and the delivery person was friendly, answering all of my questions.

Pivotal fleeced me hundreds of pounds for minor wear and tear on return. The also charged me for lack of fuel when it was returned with the correct level.

Be warned - you get stung for BIG charges when you return the vehicle.

Pivotal have reached out to dismiss my concerns - despite admitting they got some of the charges wrong.

Fantastic car, customer service has been absolutely spot on. No problem recommending to anyone.

I recently had another refreshed for my subscription with Pivotal, moving from the RRSport to the Defender 130 8 Seats, and the whole experience was genuinely seamless. The transition was handled smoothly from start to finish, with excellent coordination on both delivery and collection — timings were spot on and hassle-free.

A big shoutout to Thomas Priest and Ashley from the customer service team, who were incredibly helpful throughout. They took the time to walk me through the available vehicle options, prioritising my choices and constantly looking into availability as part of my 18 months refresh, making the whole process feel tailored and well thought through rather than transactional.

Overall, a very polished and premium experience — exactly what you’d expect from a subscription service at this level.

Just wanted to leave a 5⭐️ review for Pivotal Vehicle Service! The whole renewal process was handled smoothly and professionally from start to finish.

A special thank you to Ashley, who organised everything so efficiently and made the experience completely stress-free. Really appreciate the excellent service—highly recommend!

I think I’ve been with Pivotal for about four years, maybe longer pretty much since they opened. My whole journey has been a breeze. I think it’s very reasonably priced. The team are all lovely from start to finish most recently. I have been talking with Chloe in the renewal department and she has helped and supported me through what must be my fifth or six car. She was super helpful, super lovely and very considerate. Would recommend the service and company to everyone. 🫶🏻

Thomas Priest (member renewal specialist) at Pivotal delivered an absolutely outstanding experience from start to finish.

He organised my vehicle upgrade incredibly swiftly, making what could have been a complicated process feel seamless and stress free.

Thanks to his efficiency and proactive approach, I was able to secure my upgrade before the new increase in the monthly subscription fee, something I really appreciate.

What stood out most was how easy Thomas made everything. He handled each step with clarity and professionalism, keeping me informed and ensuring there were no delays.

On top of that, his kindness and approachable manner made the whole experience genuinely pleasant.

It’s rare to come across someone who combines speed, efficiency, and such a high level of customer care so effortlessly. Thomas is a real credit to the team.

Excellent product and service... I'm delighted with both.

Lovely team in every department.
I want to give a special thanks to Erika in eligibility for her impeccable customer service skills and Ashley J who is always ready to answer all my questions.
I’m in my third vehicle and wouldn’t change it for anything.
The vehicles are beautiful and their service is excellent.

I have been with pivtol lots of many of years lots of Range Rover’s it’s the best thing I’ve done. I got a brand-new car insurance and maintenance the team is fantastic. I feel great as they know me and they give me five star Service. They’re the best out there. I have to recommend them.

A client of Pivotal for a few years now - the service is brilliant and the team are super helpful. Shoutout to Thomas Priest for all his help!

Knowledgable team, defined process explained well and flawless delivery collection. Second time using, I am sure there will be a third and more.

extremely practical and confortable. A friendly service making me feel special as always.

From the very first interaction right through to the delivery of our vehicle, the service from Pivotal has been nothing short of exceptional. Every detail was handled seamlessly, making the entire process feel effortless and genuinely enjoyable.

A special mention has to go to Tilly, who was absolutely fantastic from start to finish. Her professionalism, communication, and attention to detail were outstanding—nothing was ever too much trouble, and she made us feel completely looked after every step of the way.

The delivery itself was perfect—smooth, well-organised, and exactly as promised. It really reflected the high standards Pivotal clearly pride themselves on.

An all-round first-class experience. I wouldn’t hesitate to recommend Pivotal and Tilly to anyone looking for a truly premium service.

I’ve just second car from pivotal.
Again, the service was impeccable.
Up there with one of the best companies I’ve ever dealt with. So easy so simple so friendly.
Can’t recommend highly enough⭐️⭐️⭐️⭐️⭐️